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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

ORGANIC LIVING

Nov 15, 2024  on Shopify

I had a fantastic experience with the Rivo Loyalty Rewards & Referrals application. It's an excellent tool for managing and boosting customer loyalty. Dan, from their support team, was incredibly helpful and ensured everything ran smoothly. I highly recommend this app for anyone looking to enhance their customer engagement and loyalty programs!

ColdCuts // HotWax

Nov 14, 2024  on Shopify

Had a great experience with this application. Love the design and features, and the customer support is excellent. They're very quick to respond and resolve any issues. Highly recommended!

Beyond Geno

Nov 13, 2024  on Shopify

Quick and responsive customer service by Dan. Really love Rivo. This is my second store using their app. Keep up the good work.

Atlan

Nov 12, 2024  on Shopify

Great and helpful assistance. The app seems to be filled with a lot of good features on the free paln. Further, it looks clean and seems to work great.

Precious Hollows

Nov 11, 2024  on Shopify

I got to hand it to the Rivo app and the support team. Jel is a awesome team rep. When I say awesome I mean AWESOME. What i didn't understand Jel made it clear and precise, any question that I had Jel had me covered on all ends making it easier for me to navigate the app. Thanks Jel you were a big help for me and my business.

Spectrawide Bookstore

Nov 11, 2024  on Shopify

One of the best customer service I have had on Shopify period! Arianne was super helpful, sorted out things with me and was quick on the reply. The platform is easy to use, and has lots of features to play with! Also has POS integration which Arianne pointed out which is super useful! She managed to give up loads of goodies on the app and was just super helpful! Was with Loyalty Lion before this and they don't really have a "customer service", and takes days to reply. SO based on that, Rivo is Awesome!!!

stepwell

Nov 11, 2024  on Shopify

Rivo got some really cool features that make it easy to start a loyalty program. I especially like that there's no limit on how many customers can join or how many emails you can send. Plus, their support is amazing. IsJel helped me out so much, and she was super patient while she got everything set up for me.

CUTE CUB CLUB

Nov 11, 2024  on Shopify

Just had help to remove the branding from Dan who was extremely helpful and went above and beyond to inform me of different things. Really impressed.

JDPDC

Nov 11, 2024  on Shopify

I've had a fantastic experience with the app and the support team! The app is easy to use, and it has everything I need to manage my loyalty program effectively. Abbie, from support, has been incredibly helpful and responsive. I truly appreciate the quick assistance and the clear communication. Highly recommend this app to anyone looking for a simple yet powerful solution for their business!

DAMANCI® Better hair, better you!

Nov 11, 2024  on Shopify

Have just installed the app. So far everything seems to work, and customer support is excellent, fast, efficient. Arianne was super helpful and even provided extra tips.

Personals by Patrice

Nov 10, 2024  on Shopify

The support was amazing! The responses were super fast, even though I was taking some time to respond. Pete helped me out, gave me some nice tips, and was very patient with me. I'm new to the app, but so far setup has been pretty seamless.

Linah Farms

Nov 10, 2024  on Shopify

Arienne was super helpful answering questions for me as I was trying to determine a customized rewards plan for my shop. Thank you!

Cove Collective™️

Nov 10, 2024  on Shopify

Very happy I chose this app. Arianne was great from the moment we started chatting. Very kind and helpful. She helped me realize that I was missing something on my Shopify store and offered a quick remedy. Very grateful for her expertise and assistance. Thank you Arianne!

Delish Box Co

Nov 09, 2024  on Shopify

So far - So good! Support for the initial setup has been fantastic. Paul was extremely helpful and made the process actually enjoyable! Thanks Paul and the team.

Fun Times Inspirations

Nov 07, 2024  on Shopify

I have never experienced support or help from a friendlier person in my life! Not only did Abbie help me with a minor issue that I was having (which of course was completely my fault) but also gave me a couple of hints and tricks to help improve the website! Absolutely, positively, definitely recommend these guys and the app!!

Ingenio Destreza Mental

Nov 05, 2024  on Shopify

I don't know how to speak English very well but the boy was very kind and helped me with whatever I needed. Thank you so much

BJRN

Nov 05, 2024  on Shopify

Only just got started with Rivo but had an amazing first experience with their customer support. Seems Rivo was certainly the right choice to make as a loyalty program app.

Nothing New

Nov 05, 2024  on Shopify

The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.

Garden of Putain

Nov 05, 2024  on Shopify

Dan was very helpful! I was having trouble for HOURS trying to customize our widget and he fixed this in under 5 minutes. Highly recommend Rivo.

Snaked

Nov 04, 2024  on Shopify

Paul was very quick and super supportive, his generosity is way too high i can't thank him enough! :)

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