Customer reviews: Rivo Loyalty Rewards Referrals

<h3>What Merchants Think</h3> <p>Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support with personal, friendly, and prompt service.</li> <li>Intuitive and easy-to-use interface suitable for even inexperienced users.</li> <li>Robust features that enhance store functionality, such as loyalty programs and customization options.</li> <li>Flexibility with no limits on customer participation or email distribution.</li> <li>Positive impact on customer engagement and satisfaction.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusion around plan options, with some users feeling misled by the sales funnel.</li> <li>Issues with leftover installed items post-uninstallation.</li> <li>Desire for improvements in tier rewards, wishing for more 'lifetime' options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.</p>

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Reviews (2,528)

Overall rating

4.9

5

549
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Dense Design

Oct 24, 2024 on Shopify

it was good and arianne responded to every doubts that i had. full points to her and the rivo team. great job

Online India

Oct 24, 2024 on Shopify

Really great support team !! They guided me from A-Z for integrating to my website. No regrets choosing Rivo over other loyalty programs. :)

KC Capital Retail Galleria

Oct 24, 2024 on Shopify

Abbie was great. Answered all my questions and even gave me some advice on managing my store. I couldn't be happier with the customer service. I would recommend this to everyone that is starting up.

Desert Paddles

Oct 23, 2024 on Shopify

Abbie helped me with getting the loyalty rewards set up. Awesome customer service and this will be game changer for our store.

Fluency Beauty

Oct 22, 2024 on Shopify

Support was great for set up, especially Abbie! Very pleased with the app. Can't wait to start getting speed!

Frankly Türkiye

Oct 22, 2024 on Shopify

Amazing and fast support from Paul! Easy to use and totally meets our needs about loyalty and rewards. I totally recommend as it can integrate with other apps too.

The M-ethod Aesthetics

Oct 19, 2024 on Shopify

My experience with Arianne and the entire team has been great, always helpful with timely replies and they really do seem to care about their customers. The integration has been a breeze to set up speaking as one who has got minimal coding experience.

Noveira Italia

Oct 18, 2024 on Shopify

This application is wonderful, I just finished setting it up on my shop and I have to say I'm really excited. I also contacted support and the operator Pete was really very kind and professional.

PC MART

Oct 14, 2024 on Shopify

Excellent customer service! Abbie has been very helpful. I've just started using the app, and so far, everything is working smoothly.

Eternal Eleganza

Oct 12, 2024 on Shopify

Great app , great support, specially from Arianne. Helped our store with multiple inquiries. Totally recommended.

Bottles Up!

Oct 12, 2024 on Shopify

Excelente atención de Arianne, quien no solo resolvió mi solicitud, sino que también me dio valiosos consejos para mejorar mi tienda. ¡Gracias!

Samson Mwita

Oct 12, 2024 on Shopify

The app is excellent, easy to set up, and has fantastic customer service. Thank you, Paul, for your assistance, quick responses to my inquiries, and for helping me maximise the application's potential.

Cogs Dogs

Oct 09, 2024 on Shopify

Abbie provided amazing customer service as we were onboarding! We haven't used the app in depth yet, but the onboarding was via a well thought out workflow and we appreciate a nice design.

AZDENT

Oct 09, 2024 on Shopify

I really like this plugin. The customer service team responds to messages very promptly and enthusiastically. Any problems can be solved immediately.

Ananya Garms

Oct 09, 2024 on Shopify

She was great to speak to, friendly and resolved my issues in a matter of minutes! KEep up the great work

Lana Pecherczyk Romance Author

Oct 08, 2024 on Shopify

Abbie was fast, friendly and went the extra mile. You don’t see that often in service support. Thank you!

The Wellness Collective

Oct 07, 2024 on Shopify

Just getting started with the onboarding process and wow! I was blown away by how helpful Abbie was. She went out of her way to provide little tips and support that was over and above what I expected. This is a great start to the journey with Rivo. Thank you so much Abbie!

A Humbles Creation

Oct 07, 2024 on Shopify

I will definitely recommend Rivo to others. Arianne, the person who chatted with me, was very helpful and engaging.

Baettage

Oct 06, 2024 on Shopify

This is the best service i had in my whole year of shopify Paul is a great person and profissional thanks a lot, fast service and response !¨ thanks a lot

ChickPlaza Store

Oct 06, 2024 on Shopify

I'm impressed by kindness and support from Paul,he helped me a lot with the things that I didn't understand. I'm very grateful and I recommend Rivo Loyalty