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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Skunkworks LTD

Dec 04, 2024  on Shopify

Bryan's support was very much appreciated! Responsive and friendly, helped us out with a subtlety with our theme extension.

Tiny Bombom

Dec 04, 2024  on Shopify

My display on my customers account page was looking odd, and bryan helped me in minutes! Thank you for your supoort!

SANTIAGO®

Dec 02, 2024  on Shopify

it’s not logical for your app to get paid for orders that I have generated myself. I run ads > get customer orders > in this case, what benefit does your app provide to justify being paid?

Nashoba Valley Winery, Distillery and Brewery

Dec 02, 2024  on Shopify

New to Shopify and got an education about apps and what they really included. Looked at 6 different Loyalty Point Apps and Rivo was clearly the best. Not even a close call. Very versatile, easy to set up and great support. I was sold on the app but had a few questions about how I could offer the program that I wanted to set up. Contacted customer support (great chat feature) and got Pete. Great communicator, great recommendations and great response. Triple Awesome. No alternative recommendations. GO RIVO.

CORNELIA NAILS

Dec 01, 2024  on Shopify

The app is super easy to use. Pete was supper efficient on what I need help with also went above and beyond give me some advice on how to improve my website !

VivienneHu Beauty

Dec 01, 2024  on Shopify

I've had a great experience with this app! The technical support team is outstanding—always helpful and providing useful information. Special thanks to Pete and Bryan for their exceptional assistance. Their support has made a big difference. Highly recommend!

Rebecca Lim Atelier

Dec 01, 2024  on Shopify

Rivo's interface for setting up the specific points and referral programs was clean and pleasant to work with. I had some queries, and Paul from Rivo got back to me quickly. He was an excellent help

AMARICON™

Nov 30, 2024  on Shopify

Absolutely fantastic experience with this app! Super easy to use and very intuitive. A special shoutout to Paul for the amazing support—kind, helpful, and quick to respond. Highly recommend this app to anyone.

Tealicious Skincare

Nov 29, 2024  on Shopify

Bryan was amazing! So kind, helpful and patient. He is very knowledgeable and really saved the day with the help he gave me…and I’m not very techy so his help was very much appreciated.

GOOD LIFE COFFEE

Nov 28, 2024  on Shopify

Would definitely recommend Rivo above all others, their support is exemplary and nothing short of first class.

Hectic Clothing Australia

Nov 25, 2024  on Shopify

Great support, Abbie went above and behind to assist. App is easy to use and look forward to seeing its full potential!

Tealicious Skincare

Nov 25, 2024  on Shopify

Arianne was amazing! So kind, helpful and patient. She is very knowledgeable and really saved the day with the help she gave me…and I’m not very techy so her help was very much appreciated.

Redneck Modifications LLC

Nov 25, 2024  on Shopify

Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!

Velvet Vogue

Nov 24, 2024  on Shopify

great app to build up a community with they're loyalty program and the customer support amazing as well. Abbie was very friendly and went out of her way to give me the support i needed and more thank youy

AC RENDON

Nov 22, 2024  on Shopify

ARIANNE was so helpfull she really took the time to explain for me how it works i am not an expert on websites and sahe made it feel so easy and didnt made me feel like i had no idea what i was doing

Haven Herbs

Nov 20, 2024  on Shopify

So far so good, I got live chat help for installation and customization and that was all it took to sell me! My last loyalty program only did email support.

The Adora Pup Shop

Nov 20, 2024  on Shopify

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

Surfers Jewelry

Nov 18, 2024  on Shopify

The Rivo team is such a great help! They set up my page for me which is godsend for a small business that has to do everything. 10/10 highly recommend

Collecto

Nov 18, 2024  on Shopify

Supporting team is incredibly valuable. Very attentive, quick responses always and kind. Shoutout to Arianne!

Kairos Creative Studio

Nov 18, 2024  on Shopify

Arianna was absolutely incredible with her customer service and care. She helped me with my question and went above and beyond. I would highly recommend this app for every shopify store, my customers love that they get rewarded to shop with us. Thank you Rivo Team!

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