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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Samson Mwita

Oct 12, 2024  on Shopify

The app is excellent, easy to set up, and has fantastic customer service. Thank you, Paul, for your assistance, quick responses to my inquiries, and for helping me maximise the application's potential.

Cogs Dogs

Oct 09, 2024  on Shopify

Abbie provided amazing customer service as we were onboarding! We haven't used the app in depth yet, but the onboarding was via a well thought out workflow and we appreciate a nice design.

AZDENT

Oct 09, 2024  on Shopify

I really like this plugin. The customer service team responds to messages very promptly and enthusiastically. Any problems can be solved immediately.

Ananya Garms

Oct 09, 2024  on Shopify

She was great to speak to, friendly and resolved my issues in a matter of minutes! KEep up the great work

Lana Pecherczyk Romance Author

Oct 08, 2024  on Shopify

Abbie was fast, friendly and went the extra mile. You don’t see that often in service support. Thank you!

The Wellness Collective

Oct 07, 2024  on Shopify

Just getting started with the onboarding process and wow! I was blown away by how helpful Abbie was. She went out of her way to provide little tips and support that was over and above what I expected. This is a great start to the journey with Rivo. Thank you so much Abbie!

A Humbles Creation

Oct 07, 2024  on Shopify

I will definitely recommend Rivo to others. Arianne, the person who chatted with me, was very helpful and engaging.

Baettage

Oct 06, 2024  on Shopify

This is the best service i had in my whole year of shopify Paul is a great person and profissional thanks a lot, fast service and response !¨ thanks a lot

ChickPlaza Store

Oct 06, 2024  on Shopify

I'm impressed by kindness and support from Paul,he helped me a lot with the things that I didn't understand. I'm very grateful and I recommend Rivo Loyalty

Queens Co

Oct 05, 2024  on Shopify

Rivo is a user-friendly app perfect for businesses looking to boost customer engagement and loyalty. It offers customizable features like rewards programs and easy e-commerce integration. The interface is intuitive, and their customer support is fantastic—special shoutout to Paul for being super helpful during setup. Overall, a great tool for building lasting customer relationships

Elysian Loom

Oct 04, 2024  on Shopify

Amazing support from Arianne. Good app with generous free tier. I'm just getting started, but so far looks like they've got lot of things covered in the free tier.

The Artisan Butcher

Oct 02, 2024  on Shopify

Dan in the support team was great today solving a code and design issue - very responsive, efficient and knowledgeable. All sorted, thank to him!

AExpress Store

Oct 02, 2024  on Shopify

Until now I'm having a good experience. Abbie help me out with my query and showed herself proactive doing more than I asked. I appreciate the help, and your customer care, Abbie! #ThankYou!

crochetpark

Sep 30, 2024  on Shopify

Rivo have help get 7 orders within 7 days after installed. And pete are very kind and helpful. i think RIvo should be best and have most reasonable price.

FUSFIT

Sep 28, 2024  on Shopify

Excelente atención por parte del equipo de ayuda, la aplicacion es la más completa que he visto hasta ahora.

Lush and Co. Jewelry

Sep 28, 2024  on Shopify

I’ve been using the Rivo Loyalty and Rewards app, and it has been such a seamless experience! Special thanks to Paul and Pete for their outstanding support—they’ve been incredibly helpful and prompt in addressing all my queries over the past few days. I truly appreciate their dedication and assistance. The app itself is easy to use, and I’m confident it will continue to be a key part of my business. I’m definitely staying a loyal client!

Granolaful

Sep 26, 2024  on Shopify

Arianne was great, and helped me with a variety of topics. Thanks to her, I'm comfortable and confident with my loyalty program set-up.

Cosmic Polish

Sep 26, 2024  on Shopify

Great app, has awesome features for the pricing! Thanks especially to Pete for all the help in setting up!

LaviLash Wholesale

Sep 25, 2024  on Shopify

Thank you Pete for welcoming me to the app and helping get me started immediately. The promptness is outstanding and communication was very clear! Thank you!

SensorySoft

Sep 25, 2024  on Shopify

Thank you Pete, You are awesome buddy. As a older guy learning new concepts and apps can be difficult but the more work I put in the better the end result. Pete just helped out so much this morning and didn't once make me feel like I didn't belong. Mickey b

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