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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Origenere

Oct 31, 2024  on Shopify

Rivo has been incredibly user-friendly and efficient. The support team, especially Bryan, provided invaluable assistance during our setup, ensuring a smooth and seamless integration.

Finuras

Oct 31, 2024  on Shopify

Dan was very nice and also helped me very quick with the questions I asked him. The app is very good-looking and also very easy to deal with.

kay goods.

Oct 30, 2024  on Shopify

I had a great experience with Abbie. She answered all of my questions and even clarified a few terms for me. I thought her customer service was excellent! 5 stars all the way. I will add this to my other online store as well!

EasyBlanks.co.uk

Oct 29, 2024  on Shopify

App works how we need it, with little to no issues. Any time I have contacted support, responses have been quick, precise, friendly, and more importantly resolve the issue. Arianne was amazing today <3

equosaurora

Oct 28, 2024  on Shopify

Ich hatte das Vergnügen, mit Arianne über Rivo zu sprechen, und kann nur Positives berichten. Sie war unglaublich freundlich, geduldig und hat sich wirklich Zeit genommen, mir weiterzuhelfen. Sie hat meine Fragen kompetent beantwortet und mich hervorragend beraten. Ich habe mich während des gesamten Gesprächs gut aufgehoben gefühlt und bin sehr dankbar für ihre Unterstützung. Absolut empfehlenswert!

I am Free Hair Care

Oct 27, 2024  on Shopify

Customer service is great! Arianne was an amazing help, she was very responsive, knowledgeable and really kind. I'm really looking forward to using this app

VIP Essentials Soaps & Candles

Oct 27, 2024  on Shopify

This isn’t my first loyalty app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful (thanks Paul)

Cover Me Designs

Oct 27, 2024  on Shopify

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

The Eucalyptus House

Oct 25, 2024  on Shopify

Dan was quick to help out and was able to do everything ai requested. It was done so fast. Very impressed.

Dense Design

Oct 24, 2024  on Shopify

it was good and arianne responded to every doubts that i had. full points to her and the rivo team. great job

Online India

Oct 24, 2024  on Shopify

Really great support team !! They guided me from A-Z for integrating to my website. No regrets choosing Rivo over other loyalty programs. :)

KC Capital Retail Galleria

Oct 24, 2024  on Shopify

Abbie was great. Answered all my questions and even gave me some advice on managing my store. I couldn't be happier with the customer service. I would recommend this to everyone that is starting up.

Desert Paddles

Oct 23, 2024  on Shopify

Abbie helped me with getting the loyalty rewards set up. Awesome customer service and this will be game changer for our store.

Fluency Beauty

Oct 22, 2024  on Shopify

Support was great for set up, especially Abbie! Very pleased with the app. Can't wait to start getting speed!

Frankly Türkiye

Oct 22, 2024  on Shopify

Amazing and fast support from Paul! Easy to use and totally meets our needs about loyalty and rewards. I totally recommend as it can integrate with other apps too.

The M-ethod Aesthetics

Oct 19, 2024  on Shopify

My experience with Arianne and the entire team has been great, always helpful with timely replies and they really do seem to care about their customers. The integration has been a breeze to set up speaking as one who has got minimal coding experience.

Noveira Italia

Oct 18, 2024  on Shopify

This application is wonderful, I just finished setting it up on my shop and I have to say I'm really excited. I also contacted support and the operator Pete was really very kind and professional.

PC MART

Oct 14, 2024  on Shopify

Excellent customer service! Abbie has been very helpful. I've just started using the app, and so far, everything is working smoothly.

Eternal Eleganza

Oct 12, 2024  on Shopify

Great app , great support, specially from Arianne. Helped our store with multiple inquiries. Totally recommended.

Bottles Up!

Oct 12, 2024  on Shopify

Excelente atención de Arianne, quien no solo resolvió mi solicitud, sino que también me dio valiosos consejos para mejorar mi tienda. ¡Gracias!

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