This is a great app with some minor quirks. However, there was always a workaround to do what I wanted. The support team is amazing. Annie, Abbie, Pete did a wonderful job and are quick to respond to any questions or concerns,

I have been using this app for over a month now and have been so impressed with customer support, in particular Arianne. Every time I need help or support they are there, they answer quickly and actually help. They go out of their way to help, it is refreshing to work with a company who do not take me for granted. Thank you for being there when i need you and, Arianne is a superstar. Shane www.chicandco.co.uk

Thanks to Paul make our works more easy and smoothly. This app such a good additional for your website and makes your website step ahead!

We are in the early stages of integrating Rivo into our Shopify store and Paul in your support team has been a great help, as was Amir initially talking me through it all. We look forward to getting it all working, benefitting from your team's support and growing our business. Thank you.

Arianne from Rivo has been an absolute lifesaver for my Shopify store! As a busy entrepreneur, I don't always have the time to handle the smaller details, and Arianne's quick responses and helpful service have been invaluable. I've received numerous bonuses and excellent support throughout my time with Rivo, and I'm truly grateful for their dedication to helping my business thrive."

Stellar customer service and very, very helpful! I do judge these apps by the customer service provided. I think we're going to be long-term partners.

Great app. Easy to use. The customer service is great and very supportive (Thanks Jel). Definitely recommend it.

Thank you very much for Arianne's help, she is really great. I believe that everyone who knows her knows that she is not only excellent, but also a very good person. This is why I love her so much. If possible, I would like to get to know Arianne because she is really excellent. Finally, I wish her happiness every day. Love you, Arianne.

Their customer service agent was easy to work with, knowledgeable and I felt like she truly was invested in my success.

RIVO has been excellent to work with. From clear onboarding instructions to 5 star to assist you along the way building a comprehensive rewards program. Would highly recommend!

I am probably to stupid to start this app, but I was totally annoyed by the ongoing efforts of the company to upsell me to one of their pay programs. Too many pop-ups for my liking. Too many interruptions while trying to setting it up for a first trial. Again, likely I am partly to be blamed, but I consider myself somewhat experienced with such apps.

Tried some of the most reviewed options for the category, Rivo is the most capable. And not only that customer service team is lovely!

I've just started using the Rivo: Loyalty and Referrals app, and it's been a fantastic experience so far! The app is super easy to set up, even for someone like me who's not a tech wizard. It offers many great features for creating a loyalty and referral program, which I'm still testing out. A special shoutout to Arianne, who provided exceptional support. She was quick to respond, super friendly, and made the setup process a breeze. Customer service like this makes all the difference! Looking forward to fully exploring the app's potential, but so far, it's been a great addition to my Shopify store. Highly recommend!

Amazing features and service from the Rivo team. I've tried so many loyalty apps but this is probably the best one in terms of features, pricing, customisations, everything. The support team, Pete, Paul, Arianne, have been superb.

Bryan and Rivo are awesome. Can't wait to start implementing all these great features for rewards and referrals in my store.

great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.

Abbie was super helpful! Having some trouble with visual design issues on the app but I luckily know enough CSS to get around them, thanks for the great loyalty app!

My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.

Just installed it and the customer service rep Abbie was super helpful in guiding us through the set up & giving great value adds. Already loving it!

Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).