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Customer reviews: Rivo Loyalty Rewards Referrals

Develop by Rivo

Reviews (2,528)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Cute & Carried

Aug 08, 2024  on Shopify

I had a great experience with Abbie! She was super helpful with my questions and gave awesome suggestions for my online store. The app works perfectly with Shopify, making things so much easier. Big thanks to Abbie!

Sky High West Chester

Aug 07, 2024  on Shopify

Rivo used to be a good app. Our integrated rewards page recently stopped working on mobile. The initial customer support was good, but now they won't return my emails and our customers are furious. Out of options, we're going to have to export to another loyalty service.

Fahrenheit-X

Aug 06, 2024  on Shopify

Amazing setup experience and looking forward to using their app. Customer support very supportive and friendly. Definately would reccomend using Rivo ... :)

The Quirky Mouse, LLC

Aug 06, 2024  on Shopify

It has taken me a little while to get everything set up - not because it's confusing necessarily, but because there are so many awesome things you can do with the app. I did have some initial issues with the integration with Klaviyo and setting things up on that end. But Bryan (with Rivo) helped me out quickly and even created a "test" account to help to make sure it was working from his end! Thank you so much!

dare to be different artwork

Aug 06, 2024  on Shopify

For sure I dealt with Paul, he was great and responded right away and was very pleasant and great to work with . I hope everyone at least will try them out . They offer a free plan . So I recommend giving them a try

INMYZOO

Aug 06, 2024  on Shopify

A big thank you to Pete for the help he gave me. Everything went quickly and professionally. It is a pleasure to work with such people. Thank you very much!!!!

HJG

Aug 05, 2024  on Shopify

hello it is an excellent experience here at rivo support .i got help by arianne .she was helpfull and excellent dealing with me..thank you

Eager Eagle

Jul 29, 2024  on Shopify

Rivo is incredibly easy to use and the support team is amazing. Don't see why you'd use anything else.

Tharros Brand

Jul 29, 2024  on Shopify

Can we take a minute to appreciate Jel and the customer service team? THEY ARE INCREDIBLE. I've never seen such dedicated, quick, polite and extra customer service in my entire life. I went in to just ask a question and they legit gave me free stuff on my plan. Where would you get that? I can't actually express my gratitude. I won't even talk about the app much. It is beyond useful if you want to stand out and build a community and their UI makes it so much easy to set up everything. Totally recommended from me.

Swissquad

Jul 28, 2024  on Shopify

The app is amazing. You can get overwhelmed with all the different features, but the support team is ready to help you very quickly so you don't have to wait at all!

Switching Nails

Jul 27, 2024  on Shopify

Super service client ! Abbie a su m'aiguiller et même me donner des conseils sur mon site internet. J'ai beaucoup apprécié ! Merci !

Koiratarvike Haukkula

Jul 26, 2024  on Shopify

Great app! The support is excellent! Tried different loyalty apps before, but this is definitely by far the most flexible one and most likely suitable for many different kinds of loyalty programs.

Ophelia Candle Company LLC

Jul 24, 2024  on Shopify

The customer service is super nice (Arianne) was who I had she was amazing with helping me figure out all my questions and gave me step by step so I knew how even if she did it for me. They are quick to respond and very informative on there site. Look forward to working with them again!

Beauty Collective Skincare Australia

Jul 22, 2024  on Shopify

Pete was great. He helped swiftly with what was needed. Hopeful that we maximize using Riva Loyalty.

Hasibify

Jul 21, 2024  on Shopify

Rivo is very helpful for new Shopify Stores to grow quick! Don't Hesitate and Download it! Their Customer service is also Excellent!

The Smellies

Jul 20, 2024  on Shopify

Best service in a while Arianne needs a pay rise so kind and friendly and got everything sorted on my account thank you

Mount Longboards

Jul 19, 2024  on Shopify

After weighing up lots of programs we tried Rivo and were not disappointed. The flexible pricing structure is great and for the price included all the features we were looking for regardless of plan. Support team is fantastic and shout out to Abbie and Pete who helped us set up our landing pages and customise it to what we wanted for free! We were up and running in less than 24 hours. Highly recommend!

JSL

Jul 18, 2024  on Shopify

Top notch customer service! They helped me out finding customizations and answered all my questions with photos, videos, and explained well. I highly recommend reaching out if you have any questions. They are SUPER helpful!

LMONET444

Jul 17, 2024  on Shopify

My experience so far has went well. Bryan was helpful in setting up initial items for me, and I look forward to generating more revenue with a rewards system in place.

Swanky Bella Boutique

Jul 14, 2024  on Shopify

This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful.

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