Customer reviews: Rivo Loyalty Rewards Referrals

<h3>What Merchants Think</h3> <p>Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support with personal, friendly, and prompt service.</li> <li>Intuitive and easy-to-use interface suitable for even inexperienced users.</li> <li>Robust features that enhance store functionality, such as loyalty programs and customization options.</li> <li>Flexibility with no limits on customer participation or email distribution.</li> <li>Positive impact on customer engagement and satisfaction.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusion around plan options, with some users feeling misled by the sales funnel.</li> <li>Issues with leftover installed items post-uninstallation.</li> <li>Desire for improvements in tier rewards, wishing for more 'lifetime' options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.</p>

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Reviews (2,525)

Overall rating

4.9

5

546
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Tabbé Cosmetics

Mar 14, 2025 on Shopify

bon support réactif.

CPB Foundation

Mar 12, 2025 on Shopify

Purpleef

Mar 03, 2025 on Shopify

Customer Support is great!

PUREDerm

Feb 09, 2025 on Shopify

New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!

Wolf-Lux

Feb 01, 2025 on Shopify

It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

Square One Scents Wax Melts and Home Fragrance

Jan 26, 2025 on Shopify

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Sketch Thrift Store

Jan 19, 2025 on Shopify

Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.

The 90's sisters

Jan 05, 2025 on Shopify

Jel from the support team is very kind and helpfull

Povcars

Nov 21, 2024 on Shopify

Five star support (thanks Pete), but the app is exprensive.

The Adora Pup Shop

Nov 20, 2024 on Shopify

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

Cover Me Designs

Oct 27, 2024 on Shopify

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

AExpress Store

Oct 02, 2024 on Shopify

Until now I'm having a good experience. Abbie help me out with my query and showed herself proactive doing more than I asked. I appreciate the help, and your customer care, Abbie! #ThankYou!

Fragrance HQ Kenya

Sep 26, 2024 on Shopify

4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.

GOTA Coffee Experts

Sep 11, 2024 on Shopify

My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.

KORT Ventures

Aug 14, 2024 on Shopify

MDTHEBRAND

Jul 17, 2024 on Shopify

great customer service

Essantiok

Jun 26, 2024 on Shopify

great customer service

GP Tees

Mar 28, 2024 on Shopify

Has the features I need at a fair price. Good responsive support as well.