Customer reviews: Rivo Loyalty Rewards Referrals

<h3>What Merchants Think</h3> <p>Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support with personal, friendly, and prompt service.</li> <li>Intuitive and easy-to-use interface suitable for even inexperienced users.</li> <li>Robust features that enhance store functionality, such as loyalty programs and customization options.</li> <li>Flexibility with no limits on customer participation or email distribution.</li> <li>Positive impact on customer engagement and satisfaction.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusion around plan options, with some users feeling misled by the sales funnel.</li> <li>Issues with leftover installed items post-uninstallation.</li> <li>Desire for improvements in tier rewards, wishing for more 'lifetime' options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.</p>

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Reviews (2,525)

Overall rating

4.9

5

546
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

DEWY MONDAY

Mar 25, 2025 on Shopify

Really quick, amazing and thorough customer service whenever I need to reach them. Thank you Abbie!

THE COLLECTION REALM

Mar 25, 2025 on Shopify

rivo app helps me setup tailor fitted loyalty program for my store it is user friendly and AWESOME support service

ButtaSoft Body Care

Mar 23, 2025 on Shopify

Arianne was awesome. She was so helpful and gave me additional information beyond what I initially reached out for! That's TOP NOTCH service. She was so knowledgeable and prompt.

VitaminKR

Mar 20, 2025 on Shopify

I'm still trying out all of the features of Rivo but so far I've been impressed. I had a few questions during onboarding and setup, and Pete from support was able to hop on immediately and answer any questions. Looking forward to exploring the app more!

Supamart

Mar 19, 2025 on Shopify

Absolute legend

Dr Mister

Mar 19, 2025 on Shopify

The customer service team is very helpful and patiently answers all questions with great care. At the same time, I really like their system, as it provides well-structured and excellent member benefits.

MadeKind

Mar 19, 2025 on Shopify

Customer service has been great - Bryan was very helpful in sorting out an issue and giving advice.

BEST VAPE

Mar 18, 2025 on Shopify

Good and friendly customer services

Kandle Kemistry Co.

Mar 18, 2025 on Shopify

Pete was very helpful. I am just just starting to use this app. Very easy to set up. Can't wait to see how this impact my customers.

Singh Clo

Mar 18, 2025 on Shopify

good app and help

Jack and Beyond

Mar 18, 2025 on Shopify

Our customers really like this app, one of ht best price for the VIP tier function. Customer service is fast and very helpful.

fbrq.com

Mar 17, 2025 on Shopify

Exceptional Support from Pete & Bryan! Pete and Bryan from Rivo provided outstanding support! They were incredibly helpful, patient, and knowledgeable, guiding us through every step with clear explanations and genuine care. No matter how complex the question, they took the time to ensure we fully understood the solution. Their expertise and dedication made everything smooth and stress-free. Truly a top-tier customer service experience—thank you both!

Million Dollar Tan

Mar 17, 2025 on Shopify

Above and beyond support, thanks Arianne.

Slipper Lounge

Mar 17, 2025 on Shopify

its a really cool app has a great system for loyalty points They have the best customer service Arianne really helped me set everything up and had the patience to explain everything to me so i can continue on my own

DEWY MONDAY

Mar 15, 2025 on Shopify

Still a new user and playing around with all the features but one thing's for sure, customer service is amazing. They're always available, so helpful and kind. Thank you Arianna!

Revivalbeauty

Mar 15, 2025 on Shopify

Jel from support was amazing

Midwest Glow

Mar 14, 2025 on Shopify

Excellent customer service, very friendly and informative.

EntreLazadas

Mar 14, 2025 on Shopify

Pude poner la app en Español (traducida a mano por mi). Pedí ayuda y me atendieron inmediatamente, y me ayudaron a resolver mis dudas. Muchas gracias!

Solutions4Health_AU

Mar 13, 2025 on Shopify

I have yet to fully test this app out, however I needed a quick question answered and I was introduced to Abbie - who is simply amazing! I had my question answered and so much more! I look forward to using this app and hope it is as amazing as their customer support!

Caswell Boot Company

Mar 13, 2025 on Shopify

Arianne helped save me hours. Not sure I would stay w Rivo if it wasn't for the support.