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Rivo: Loyalty Program, Rewards logo

Rivo: Loyalty Program, Rewards

Develop by Shopify

$49-$499

/ Month
Free plan available 7 Days Free Trial
  • Verified
  • DTC Retention platform || Loyalty, Referrals & Memberships

    Regular updates
    Referral programs
    Customizable loyalty
    Membership integration
    Stack integration
    Developer toolkit

    About Rivo: Loyalty Program, Rewards

    Launched Jan 17, 2021

    Categories

    Built by Shopify

    Zotasell: AI Upsell‑Cross Sell logo
    (24 Reviews)
    • Sponsored

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    Description

    See why brands choose Rivo to power their loyalty, rewards & referral programs

    Hey! Stuart here, founder of Rivo. I built this company based on the fact that other loyalty solutions were not improving their products, and their prices kept on rising. We ship product updates every week, using Shopify's latest tech built for driving loyalty & rewards in 2025. We also have a world class customer success team who focus on one thing... driving your actual retention metrics. See you inside the app - we're happy to help any time!

    Hey! Stuart here, founder of Rivo. I built this company based on the fact that other loyalty solutions were not improving their products, and their prices kept on rising. We ship product updates every week, using Shopify's latest tech built for driving loyalty & rewards in 2025. We also have a world class customer success team who focus on one thing... driving your actual retention metrics. See you inside the app - we're happy to help any time! more
    • A fully customizable loyalty and referrals platform, that moves your metrics.
    • Loyalty, Rewards & Referrals built for fast growing DTC brands.
    • 24/7 world class live chat support
    • Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
    • Need more? Unlock full customization with the Rivo Developer Toolkit

    Pros

    • Fully customizable loyalty and referrals platform
    • Built for fast growing DTC brands
    • 24/7 world class live chat support
    • Instant integration with various tech stacks (Klaviyo, Gorgias, Postscript, etc)
    • Weekly product updates using the latest Shopify tech
    • Variety of loyalty programs and reward options
    • Extremely positive customer reviews, especially regarding support team
    • Cost-effective compared to other loyalty solutions
    • Offers full customization with the Rivo Developer Toolkit

    Cons

    • Setup can be time-consuming (up to 3 hours for some users)
    • Initial hiccups with understanding all features and settings
    • Limited training courses available for newbies
    • Some users experienced issues with fraud detection tools
    • Flat-rate support option or additional training might be beneficial

    Top Helpful Reviews

    Elula Home

    Sep 22, 2025  on Shopify

    The best customer service, I was having issues uploading my CSV file (my fault) and they were patient, friendly and we got it fixed fast.

    Wairua Beauty

    Sep 11, 2025  on Shopify

    On boarding is very friendly, Arianne was very helpful with some questions we did through the chat. Looking forward to keep on exploring the app

    Braxley Bands

    Sep 04, 2025  on Shopify

    so far so good, the tailored support from Arianne and the Rivo team was priceless to getting our launch off the ground.

    Nordivie

    Sep 04, 2025  on Shopify

    We were hesitating between 2 other softwares and Rivo for our referral program. We decided to launch with Rivo and I’m so glad we did. It has a lot of customisability and features and is SUPER easy for a non-technical team to set up. Abbie from customer support is phenomenal. She responds within minutes, taking her time to fully understand our requirements before swiftly helping us implement the correct solution. Thank you very much Abbie !!!

    Mix Beauty Lab

    Aug 29, 2025  on Shopify

    Fast response/help time with customer/app support, Arianne was amazing from start to finish. Easy to navigate, offering everything I needed to reward our online customers for their loyalty.

    True Potential Health Services Inc.

    Aug 27, 2025  on Shopify

    Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.

    Collina Candle Co., LLC

    Aug 21, 2025  on Shopify

    Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.

    Ameo Life

    Aug 13, 2025  on Shopify

    Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!) Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!

    Fast Friends Clothing Co.

    Aug 11, 2025  on Shopify

    It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.

    The Apothecary in Inglewood

    Jul 31, 2025  on Shopify

    So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need. EDIT July 31: I received a response immediately and a refund. HOWEVER I have received two more bills from Rivo for "usage fees" and my Rivo app is not even active. There are now nearly $400 more in charges on my account and I'm not using this app. I have emailed twice again with no response. Sadly as much as I want to use this app, I feel like something really hinky is going on and I do not trust Rivo. Once I am refunded I will be uninstalling and searching elsewhere. Super bummed because there are so many awesome reviews here.

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