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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Reviews (2,557)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

FyrFytr Coffee Co

Apr 26, 2025  on Shopify

Rivo is exactly what we were looking for with creating a loyalty program for our business. The app is extremely user friendly, fully customizable, and their support is top notch, especially Bryan. He's been amazing with answering all of my questions and he even set up our landing page himself to save me time. Highly recommend Rivo!

Roots-Shop

Apr 26, 2025  on Shopify

Application superbe et service client impeccable : réponse rapide, serviable et toujours la pour aider. Merci à Bryan!

Propus Packaging

Apr 25, 2025  on Shopify

A great app for loyalty and rewards, does everything I need. Very easy to set up and the service from Bryan was lightning fast, very responsive. Helped with some styling on our page and nothing was too much trouble. I would highly recommend this app for anyone look for a great loyalty app!

✿ GOOD DAY BÉBÉ

Apr 24, 2025  on Shopify

Getting started an on e-commerce site can be incredibly overwhelming and quite humbling.. Added Rivo to our store a few days ago and already received positive feedback from customers. I did need help adding the rewards page to my navigation menu, and Bryan from the support team was incredibly helpful, polite, professional, and quick! Can't wait to start the loyalty program and i feel confident I can reach out to their support team anytime. Thanks again!

Mascullino

Apr 22, 2025  on Shopify

Great app with translations and lots of customisations + customer support is always here and always helpful

Abusia Store

Apr 17, 2025  on Shopify

I contacted Paul for tech support on a number of features in the onboarding process. He was invaluable. I was able to get to a place where I should be able to finish up. In the event that I can't, I rest easy in knowing I can contact support and get high level support from reps like Paul. Thanks again!

WG Beauty

Apr 15, 2025  on Shopify

Bryan was so helpful and professional. He really walked me through the steps I needed to take to achieve my goals.

Woofpanion

Apr 15, 2025  on Shopify

Absolutely love the Rivo: Loyalty Program, Rewards app — it's a total game-changer for my store! But what truly made the experience exceptional was Arianne's amazing support. She's kind, quick to respond, and genuinely cares about helping users succeed. Thank you so much, Arianne, for going above and beyond. You didn’t just assist — you made me feel like a valued part of the Rivo family. Your positivity and dedication truly stood out, and I’d be happy to leave a review anytime . Looking forward to staying connected — I’d be lucky to have you as a friend and supporter moving forward.

SHIKKOSA

Apr 11, 2025  on Shopify

The Free version is very limited but I see the potential for the upgrade. there is also a Start-Up plan for 24 euros a month and I think that is a good offer.

The Youngsters

Apr 10, 2025  on Shopify

I am a new customer, very beginner and quickly connected with Brian for help - he was fantastic! So quick to hop in, even assisting me with some coding to get the desired look I was going for on our website. It's really nice to know an app like Rivo has 24/7 customer service, something I wish all the apps had. Very grateful for Brian's help!

Little House on the Homestead

Apr 02, 2025  on Shopify

I have been a customer for over 2 years now. Each time I have contacted their support for our business they were pleasant, kind, and super helpful. I recently updated my stores website and had some glitches with our rewards platform, Pete was super helpful and patient as I was confused with the steps to take. If you need an app that is straightforward with great customer service this is the one! Love it so far!

Firepot

Apr 02, 2025  on Shopify

Amazing customer service. It can be tricky testing a referrals scheme where there are necessary anti-fraud protections in place and Paul from Rivo showed great patience talking us through the various technicalities. Highly recommended. Thank you

Futurizta Tech

Mar 27, 2025  on Shopify

Easy to use with great customer support. Thumbs up to Jel for solving my issue quickly. Highly recommended!

The Gourmet Animal

Mar 27, 2025  on Shopify

So far so good, great support in setting up the app. Bryan has guided me through a lot recently. We haven't yet launched our rewards program but looking forward to it.

THE COLLECTION REALM

Mar 25, 2025  on Shopify

rivo app helps me setup tailor fitted loyalty program for my store it is user friendly and AWESOME support service

ButtaSoft Body Care

Mar 23, 2025  on Shopify

Arianne was awesome. She was so helpful and gave me additional information beyond what I initially reached out for! That's TOP NOTCH service. She was so knowledgeable and prompt.

VitaminKR

Mar 20, 2025  on Shopify

I'm still trying out all of the features of Rivo but so far I've been impressed. I had a few questions during onboarding and setup, and Pete from support was able to hop on immediately and answer any questions. Looking forward to exploring the app more!

Dr Mister

Mar 19, 2025  on Shopify

The customer service team is very helpful and patiently answers all questions with great care. At the same time, I really like their system, as it provides well-structured and excellent member benefits.

Kandle Kemistry Co.

Mar 18, 2025  on Shopify

Pete was very helpful. I am just just starting to use this app. Very easy to set up. Can't wait to see how this impact my customers.

Jack and Beyond

Mar 18, 2025  on Shopify

Our customers really like this app, one of ht best price for the VIP tier function. Customer service is fast and very helpful.

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