It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

I recently integrated the Rivo App on my Shopify store and couldn't be happier with the experience. The app itself is incredibly intuitive and offers a wide range of features that have significantly enhanced my store's functionality. From collecting customer reviews to establishing a loyalty programme, Rivo has proven to be an invaluable tool for boosting both sales and customer engagement. What truly stood out was the exceptional support I received from Jel during the setup process. Jel was incredibly knowledgeable and patient, guiding me through each step with clear instructions and helpful tips. Any questions I had were swiftly addressed, ensuring a smooth and hassle-free integration. The customisation options provided by the app allowed me to tailor it perfectly to match my brand's aesthetic, which was a major plus. Additionally, the automated features have saved me a great deal of time, allowing me to focus on other aspects of running my business. Overall, I highly recommend the Rivo App to any Shopify store owner looking to enhance their customer interaction and streamline operations. The combination of a powerful app and top-notch customer support from Jel makes it a fantastic choice!

I have been super impressed with Rivo. I have tried all of the regulars out there after being in business for 17 years. Rivo has had the easiest integration, easiest team to work with and no hidden fees or bogus ways to upcharge you. It's straightforward, stable and it just works- which has actually been super hard to find. The UI for the store owner is easy and their support is super responsive

I really appreciated the application which was very useful on my store, moreover when I had a problem the customer support was very responsive and fast. I especially thank Bryan who helped me a lot and even advised me.

Arianne was very helpful and she could help me with what I was hoping to do, great customer service

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Abbie helped me to remove the ‚Powered by Rivo‘ branding and was sooo nice. The customer support is the best I ever had in my life. I just stared using the app so can not tell much about it yet but the support is the best.

I have not turned it on just yet, but I did a lot of research on Loyalty apps and this one has the features I need plus it has a good price tag and great reviews. I will know more when I get running on it when the site it ready.

I just want to say a big THANK YOU to Abbie, she is a star! She helped me very quickly, in a professional and friendly at the same time manner, and made me feel a valued customer! Once again THANK YOU Abbie!

Brian helped me resolve my problem under 5minutes and even helped me on a future question I didn't ask yet. Thank you so much !

I understand that Jel, one of the customer service agents, may have been having a bad day, but that day turned into a significant issue for me. This all started when I accidentally deleted Rivo's landing page while cleaning out my Pages, which broke the connection between the Rivo platform and my shop. I reached out to customer service for documentation on how to fix it and included two screenshots to illustrate the issue. I also mentioned in passing that I wanted to remove a broken footer on the landing page I had left. Unfortunately, Jel misunderstood or overlooked the 404 error screenshots and instead focused solely on the footer. She asked for access to my store and "fixed" the footer the way she thought it should be. The problem? In doing so, she unintentionally broke all the footers across my entire site. I revoked her access and followed up to inform her of the issue—not looking for a resolution, as I could fix it myself, but simply to let her know about the mistake. I also mentioned that her access had been revoked. She quickly responded, claiming the problem had been fixed and asking me to check. This response was frustrating because it was both inaccurate and misleading. The issue was still unresolved, and even if she had attempted a fix within seconds, it couldn’t have saved without access to my store. I clarified multiple times that I had already revoked access and was not comfortable granting it again due to the risk of further mistakes. As someone only a few hours into using Rivo, I really hope things improve from here. However, this combination of platform issues and a frustrating customer service experience has raised some red flags.

Jel was incredibly helpful and right away made me feel that she wanted to help me and my business. Not only did she help me with what I was inquiring about but she also went above and beyond and offered a suggestion that would help my business. Thank you, Jel and Rivo Team!

Arianne with the live chat support was so helpful!! I had a customer wondering how to redeem points and she made a step by step tutorial video for the customer to follow on our actual website Thanks so much for the quick responses and help

I have been using this app for about a year now - everything is great! I recently updated the Shopify theme and needed support to solve a small problem with the page display. Paul from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!

We're using Rivo Loyalty for quite some time now and the experience has been amazing so far. It was easy to set it up and if any questions or issues occured, Jel and Dan were able to fix it within minutes. Our customers are very happy with this module and its benefits and so are we!

Arianne was fantastic and provided amazing service! Everything was done so quickly and she was able to answer all questions. Highly recommend!

The App was a welcome surprise, and to date looks like it will be a permanent and well used feature within our store. Abbie assisted me with a couple of things, which was super smooth, and even offered a couple of other tips for things we hadn't picked up. Overall App looks like it is certainly fit for function, and so far the experience and customer service experience has been exemplary.

Super happy with the App. Sometimes a little tricky but the customer service is on point! Abbie & Jel helped me very quick and were super friendly. More than glad that I decided to get this App especially for the excellent customer service ♥ Oh and another vote that the tier rewards should be more like "lifetime" I have for example at 500 points the silver tier with "free shipping" and I would be happy if it would be a lifetime thing for my customers. Not a "one time reward" Jel helped me and gave me the idea to put multiple rewards into this tier, but lifetime would be awesome! :)

Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly. The app itself is good and does everything we need it to. I recommend it.

The support is fabulous. Even with the free tier, they would treat you with all the help they can provide. I interacted with Abbie and she was very considerate and helped me a lot.