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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

EntreLazadas

Mar 14, 2025  on Shopify

Pude poner la app en Español (traducida a mano por mi). Pedí ayuda y me atendieron inmediatamente, y me ayudaron a resolver mis dudas. Muchas gracias!

Solutions4Health_AU

Mar 13, 2025  on Shopify

I have yet to fully test this app out, however I needed a quick question answered and I was introduced to Abbie - who is simply amazing! I had my question answered and so much more! I look forward to using this app and hope it is as amazing as their customer support!

Fiora Bloom

Mar 13, 2025  on Shopify

I’m absolutely thrilled with Rivo and their exceptional support! A huge thank you to Abbie, who quickly and competently resolved every issue I had. The service is friendly, efficient, and hassle-free — I’m extremely satisfied and highly recommend Rivo to everyone.

Struck Apparel

Mar 10, 2025  on Shopify

We have been using Rivo for just about a year now across both of our websites. We have been so happy with the Loyalty program, it's setup, and it's response from our customers! We had a small issue with our page displaying that made us reach out to the customer service chat, and Arianne was incredible!!! She narrowed down the problem (it was a code issue that seems to have been edited somehow over the last year ... ). She was such a pleasure to deal with, fixed it right away, and was beyond helpful. Based on this customer service alone I would recommend Rivo to anyone looking for an in-depth Loyalty and Referral program!

Fairwell Skincare

Mar 07, 2025  on Shopify

Amazing customer service! Jel was so quick to respond and went above and beyond. The free plan offered is also much better than other services out there.

Native Dreams

Mar 07, 2025  on Shopify

Excellent customer service! Thanks to Bryan for going above and beyond, super helpful and friendly. Highly recommend!

fbrq.com

Mar 06, 2025  on Shopify

Outstanding Support from Bryan! Bryan from Rivo has been absolutely amazing! He was incredibly helpful, patient, and resourceful, guiding us through every step with clear explanations and genuine care. No matter the question, he took the time to ensure we fully understood the solution. His expertise and dedication made the entire experience smooth and stress-free. We truly appreciate his support—a top-tier customer service experience!

kiff

Mar 04, 2025  on Shopify

I haven't launched my store yet, but I've been playing around with the app and so far so good. It has everything I need and it's so easy to navigate, more so with the help of Jel. Not only did she answer my questions, she even gave me some freebies (yay!).

NostalgiaVault.ae

Feb 27, 2025  on Shopify

I can't say enough good things about my experience with Arianne from Rivo Loyalty! She was incredibly helpful, patient, and knowledgeable in answering all my questions. Not only did she guide me in the right direction, but she also went above and beyond to assist me with editing and making sure everything was set up perfectly. Her professionalism and friendly approach made the whole process seamless and stress-free. If you're looking for top-notch customer support, Arianne is the best! Thank you so much for your outstanding service! Highly recommend! ✨

ProTrendyz

Feb 26, 2025  on Shopify

We haven't used the app to it's fullest yet, but the support team (especially Arianne) are AMAZING! I've tested nearly 5 loyalty apps, and none of them come close to Rivo. Rivo is fully customizable, is flexible, and most importantly, has the best support team!! Plus, Arianne was able to gave me perks that will make our experience with this app the best it can be. Shoutout to this app and Arianne from the support team!

Naved Products

Feb 22, 2025  on Shopify

I am really enjoying the benefits of this app. The rep that I spoke with was very helpful and pointed out a couple of things to enhance my experience.

Fiora Bloom

Feb 21, 2025  on Shopify

I’m absolutely thrilled with Rivo and their exceptional support! A huge thank you to Jel, who quickly and competently resolved every issue I had. The service is friendly, efficient, and hassle-free — I’m extremely satisfied and highly recommend Rivo to everyone.

CHILEX

Feb 21, 2025  on Shopify

Great app and great support from Jel, they help you with what you need and more, with fast response, and while being friendly and professional.

Dayglow Color

Feb 20, 2025  on Shopify

This app is a much better upgrade compared to the previous loyalty app I had before. Their pricing is much more competitive with all the features given! And reaching their support team is so much easier and faster. Arianne was quick to answer all my questions and offered to implement other fixes to help improve my widget without me even asking. Don't wait to switch over or purchase this app, it's one of the best

Yudae Wellness

Feb 19, 2025  on Shopify

So far, so good. It's my first day with this app and, as you probably know, new widget setup is always a "thing". Thankfully Bryan made my experience really easy. When I needed help or had a question Bryan responded almost immediately. Bonus points for following us on social media after **actually** looking at our profile–meant a lot in the moment.

My Store

Feb 19, 2025  on Shopify

Arianne from the help team has been exceptional to deal, going far & beyond to make the experience seamless...just as great as the software itself!

Gifts Actually

Feb 18, 2025  on Shopify

Just installed this app. Chatted to Jel from support who walked me through the app and helped me find the free plan. For a small business like ours, it it refreshing that developers offer free plans so we can get started and build our business with some meaningful apps. Hopefully we'll be needing you paid plans sooner rather than later. Cheers.

EL PAPELON PR

Feb 17, 2025  on Shopify

I had an amazing experience with Pete from RIVO loyalty! He was super helpful and attentive, making sure all my questions were answered. His support made the whole process smooth and easy. Highly recommend!

Audrie

Feb 17, 2025  on Shopify

the customer service rep Arianne is super helpful. She gave me a lot of advice to improve my shopify shop. That's a very good experience.

Manelifestudio

Feb 15, 2025  on Shopify

We've been looking for a Rewards and loyalty Program app for quite some time now. Rivo is the clear winner. Arianne was fantastic to chat with and answered any questions I had. Most importantly, she was attentive and kind. It's a win-win for us, as it shows us that the Rivo Team is about building a connection and relationship with all their customers, which aligns perfectly with our brand values.

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