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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,454)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Bidet Buddy™

Feb 12, 2025  on Shopify

This app is legit. Super easy to navigate and a ton of customization. Still learning as we go but the support team, Abbie specifically, has been incredibly helpful, responsive and overall amazing. I highly recommend if you guys are looking for a solid loyalty referral program app for your business!

Milz & Madz

Feb 12, 2025  on Shopify

Bryan was incredibly prompt, professional and friendly. Helped me get everything sorted and gave me encouragement to continue following this little dream. Thanks Bryan!

Butter & Soap Co.

Feb 12, 2025  on Shopify

I'm joining the free program, staff is friendly and helpful via instant chat, great customer service.

Arbo Space

Feb 11, 2025  on Shopify

App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.

ULTRAIN

Feb 11, 2025  on Shopify

I had the pleasure of working with Arianne, and I must say, she exceeded all expectations! From the moment I reached out, Arianne was not only professional but incredibly friendly. Her attention to detail and willingness to go the extra mile truly stood out. It's clear that Arianne cares deeply about providing excellent service, and it made a world of difference in my experience.

PUREDerm

Feb 09, 2025  on Shopify

New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!

Tea+ Me

Feb 08, 2025  on Shopify

We just tried to trial this product for our new website however we experienced some very deceptive and conduct through the sales funnel. It did not give us the option to select the free plan or trial at all (only a discount of the available paid offers), and tried to gain access to our website before even selecting what plan we would like. Funnily enough the free plan or free trial was not even an option. This is disgusting and misleading behaviour, and needless to say we will not be considering Rivo products again in future. Do better Rivo.

Ludisphere

Feb 06, 2025  on Shopify

Rivo leaves a bunch of installed items and applications on the site once uninstalled. This is unacceptable !

Sabours Scarves

Feb 05, 2025  on Shopify

This was the best customer service I've experienced! Abbie went above and beyond to help me. She went as far as to giving me resources and suggesting ideas for my site. I am very satisfied with the support I received and glad that I chose Rivo.

Tree-Fit

Feb 04, 2025  on Shopify

Amazing and very helpful. I recently changed my Shopify theme and had some troubling updating my reviews and rewards landing page. Abbie was super helpful!

Aperio Athletics

Feb 03, 2025  on Shopify

Abbie went above and beyond helping me with getting all set up for my Shopify store. She not only solved my problem but gave me tips on how to improve my stores appearance and function.

Wolf-Lux

Feb 01, 2025  on Shopify

It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

Life’s Better Ltd

Jan 30, 2025  on Shopify

I recently integrated the Rivo App on my Shopify store and couldn't be happier with the experience. The app itself is incredibly intuitive and offers a wide range of features that have significantly enhanced my store's functionality. From collecting customer reviews to establishing a loyalty programme, Rivo has proven to be an invaluable tool for boosting both sales and customer engagement. What truly stood out was the exceptional support I received from Jel during the setup process. Jel was incredibly knowledgeable and patient, guiding me through each step with clear instructions and helpful tips. Any questions I had were swiftly addressed, ensuring a smooth and hassle-free integration. The customisation options provided by the app allowed me to tailor it perfectly to match my brand's aesthetic, which was a major plus. Additionally, the automated features have saved me a great deal of time, allowing me to focus on other aspects of running my business. Overall, I highly recommend the Rivo App to any Shopify store owner looking to enhance their customer interaction and streamline operations. The combination of a powerful app and top-notch customer support from Jel makes it a fantastic choice!

Darn Good Yarn

Jan 29, 2025  on Shopify

I have been super impressed with Rivo. I have tried all of the regulars out there after being in business for 17 years. Rivo has had the easiest integration, easiest team to work with and no hidden fees or bogus ways to upcharge you. It's straightforward, stable and it just works- which has actually been super hard to find. The UI for the store owner is easy and their support is super responsive

Amae Pure Beauty

Jan 28, 2025  on Shopify

I really appreciated the application which was very useful on my store, moreover when I had a problem the customer support was very responsive and fast. I especially thank Bryan who helped me a lot and even advised me.

Zara-Craft

Jan 27, 2025  on Shopify

Arianne was very helpful and she could help me with what I was hoping to do, great customer service

Square One Scents Wax Melts and Home Fragrance

Jan 26, 2025  on Shopify

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Emiclio

Jan 26, 2025  on Shopify

Abbie helped me to remove the ‚Powered by Rivo‘ branding and was sooo nice. The customer support is the best I ever had in my life. I just stared using the app so can not tell much about it yet but the support is the best.

Custom Performance Engineering

Jan 23, 2025  on Shopify

I have not turned it on just yet, but I did a lot of research on Loyalty apps and this one has the features I need plus it has a good price tag and great reviews. I will know more when I get running on it when the site it ready.

My Barista Coffee

Jan 20, 2025  on Shopify

I just want to say a big THANK YOU to Abbie, she is a star! She helped me very quickly, in a professional and friendly at the same time manner, and made me feel a valued customer! Once again THANK YOU Abbie!

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