Customer reviews: Rivo Loyalty Rewards Referrals

<h3>What Merchants Think</h3> <p>Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support with personal, friendly, and prompt service.</li> <li>Intuitive and easy-to-use interface suitable for even inexperienced users.</li> <li>Robust features that enhance store functionality, such as loyalty programs and customization options.</li> <li>Flexibility with no limits on customer participation or email distribution.</li> <li>Positive impact on customer engagement and satisfaction.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Confusion around plan options, with some users feeling misled by the sales funnel.</li> <li>Issues with leftover installed items post-uninstallation.</li> <li>Desire for improvements in tier rewards, wishing for more 'lifetime' options.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.</p>

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Reviews (2,528)

Overall rating

4.9

5

549
4

18
3
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10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

GOOD LIFE COFFEE

Nov 28, 2024 on Shopify

Would definitely recommend Rivo above all others, their support is exemplary and nothing short of first class.

Hectic Clothing Australia

Nov 25, 2024 on Shopify

Great support, Abbie went above and behind to assist. App is easy to use and look forward to seeing its full potential!

Tealicious Skincare

Nov 25, 2024 on Shopify

Arianne was amazing! So kind, helpful and patient. She is very knowledgeable and really saved the day with the help she gave me…and I’m not very techy so her help was very much appreciated.

Redneck Modifications LLC

Nov 25, 2024 on Shopify

Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!

Velvet Vogue

Nov 24, 2024 on Shopify

great app to build up a community with they're loyalty program and the customer support amazing as well. Abbie was very friendly and went out of her way to give me the support i needed and more thank youy

AC RENDON

Nov 22, 2024 on Shopify

ARIANNE was so helpfull she really took the time to explain for me how it works i am not an expert on websites and sahe made it feel so easy and didnt made me feel like i had no idea what i was doing

Haven Herbs

Nov 20, 2024 on Shopify

So far so good, I got live chat help for installation and customization and that was all it took to sell me! My last loyalty program only did email support.

The Adora Pup Shop

Nov 20, 2024 on Shopify

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

Surfers Jewelry

Nov 18, 2024 on Shopify

The Rivo team is such a great help! They set up my page for me which is godsend for a small business that has to do everything. 10/10 highly recommend

Collecto

Nov 18, 2024 on Shopify

Supporting team is incredibly valuable. Very attentive, quick responses always and kind. Shoutout to Arianne!

Kairos Creative Studio

Nov 18, 2024 on Shopify

Arianna was absolutely incredible with her customer service and care. She helped me with my question and went above and beyond. I would highly recommend this app for every shopify store, my customers love that they get rewarded to shop with us. Thank you Rivo Team!

ORGANIC LIVING

Nov 15, 2024 on Shopify

I had a fantastic experience with the Rivo Loyalty Rewards & Referrals application. It's an excellent tool for managing and boosting customer loyalty. Dan, from their support team, was incredibly helpful and ensured everything ran smoothly. I highly recommend this app for anyone looking to enhance their customer engagement and loyalty programs!

ColdCuts // HotWax

Nov 14, 2024 on Shopify

Had a great experience with this application. Love the design and features, and the customer support is excellent. They're very quick to respond and resolve any issues. Highly recommended!

Beyond Geno

Nov 13, 2024 on Shopify

Quick and responsive customer service by Dan. Really love Rivo. This is my second store using their app. Keep up the good work.

Atlan

Nov 12, 2024 on Shopify

Great and helpful assistance. The app seems to be filled with a lot of good features on the free paln. Further, it looks clean and seems to work great.

Precious Hollows

Nov 11, 2024 on Shopify

I got to hand it to the Rivo app and the support team. Jel is a awesome team rep. When I say awesome I mean AWESOME. What i didn't understand Jel made it clear and precise, any question that I had Jel had me covered on all ends making it easier for me to navigate the app. Thanks Jel you were a big help for me and my business.

Spectrawide Bookstore

Nov 11, 2024 on Shopify

One of the best customer service I have had on Shopify period! Arianne was super helpful, sorted out things with me and was quick on the reply. The platform is easy to use, and has lots of features to play with! Also has POS integration which Arianne pointed out which is super useful! She managed to give up loads of goodies on the app and was just super helpful! Was with Loyalty Lion before this and they don't really have a "customer service", and takes days to reply. SO based on that, Rivo is Awesome!!!

stepwell

Nov 11, 2024 on Shopify

Rivo got some really cool features that make it easy to start a loyalty program. I especially like that there's no limit on how many customers can join or how many emails you can send. Plus, their support is amazing. IsJel helped me out so much, and she was super patient while she got everything set up for me.

CUTE CUB CLUB

Nov 11, 2024 on Shopify

Just had help to remove the branding from Dan who was extremely helpful and went above and beyond to inform me of different things. Really impressed.

JDPDC

Nov 11, 2024 on Shopify

I've had a fantastic experience with the app and the support team! The app is easy to use, and it has everything I need to manage my loyalty program effectively. Abbie, from support, has been incredibly helpful and responsive. I truly appreciate the quick assistance and the clear communication. Highly recommend this app to anyone looking for a simple yet powerful solution for their business!