Fast response/help time with customer/app support, Arianne was amazing from start to finish. Easy to navigate, offering everything I needed to reward our online customers for their loyalty.

Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.

Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.

Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!) Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!

It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.

So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need. EDIT July 31: I received a response immediately and a refund. HOWEVER I have received two more bills from Rivo for "usage fees" and my Rivo app is not even active. There are now nearly $400 more in charges on my account and I'm not using this app. I have emailed twice again with no response. Sadly as much as I want to use this app, I feel like something really hinky is going on and I do not trust Rivo. Once I am refunded I will be uninstalling and searching elsewhere. Super bummed because there are so many awesome reviews here.

So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need.

Love this app! It is exactly what I needed for my referral and loyalty program. It has a lot of customizability and features that I can utilize! Abbie from customer support has been so so helpful and I bug her with so many questions, but she always gets back to me and solves my problems. Great app, would definitely recommend

Paul was AMAZING to work with! He went above + beyond, spent many hours helping achieve what needed to be done. Thank you so much for all of your help, truly appreciate it!

We’re new to the Rivo platform, and our experience so far has been excellent. Arianne was incredibly helpful in answering all our questions and guiding us through the setup. The app itself is amazing—by far one of the best we’ve used. Huge thanks to Arianne for her outstanding support!