Reviews: Rivo Loyalty Rewards Referrals

Customer reviews: Rivo Loyalty Rewards Referrals

Reviews (2,527)

Overall rating

4.9

5

549
4

18
3
2
1

10

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

Outstanding customer support with personal, friendly, and prompt service.
Intuitive and easy-to-use interface suitable for even inexperienced users.
Robust features that enhance store functionality, such as loyalty programs and customization options.
Flexibility with no limits on customer participation or email distribution.
Positive impact on customer engagement and satisfaction.

Common Concerns

Confusion around plan options, with some users feeling misled by the sales funnel.
Issues with leftover installed items post-uninstallation.
Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Nexclk.com

Mar 29, 2024 on Shopify

The customer support is top notch, Jel was very helpful and knowledgeable I received great tips all for free highly recommend!!!

Boredom Kills

Mar 29, 2024 on Shopify

My brand is still in start up phase, so as you could assume, we add different apps here and there just to test the " is it worth it? will it make an extra buck?" type method. Rivo was one of those apps we have seen before but didnt expect much out of it HONESTLY. However, we hit that point where my brand is growing immensely and i went to just customize the rivo app today and it really works, like i did not expect the amount of sales attributed and accounts created in the first 30 days alone! aside from that, Jel has helped us on the customer support side and she was attentive quick and helped us with absolute ease. So is it worth it, really? Yes, no bluff or fluff, this app actually works for us and i dont leave reviews on apps unless im actually impressed.

SMALL-FOLK

Mar 27, 2024 on Shopify

Great customer service! We have been using the Rivo app for around 6 months and have experienced positive benefits as a business whilst our customers enjoy the loyalty perks. When we hit an issue with the customer login process and the Rivo page's visibility, we were promptly assisted by the customer service team who were very helpful in solving our queries. Particular thanks are to be given to Jel who cracked an issue whilst we were transferring to a new theme!

Go Rings

Mar 26, 2024 on Shopify

Customer Service has been wildly helpful. We're just getting started, but really happy to be working with such an attentive & trustworthy team.

Hammerthreads

Mar 13, 2024 on Shopify

Nothing but good things to say, I have been using them for a few years and it has been an excellent addition to my shop. Integration was simple, everything worked flawlessly from day one and support has been exceptional for the few times I've needed it.

Norfolk Deli

Jan 28, 2024 on Shopify

I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!

In Good Hands

Jan 25, 2024 on Shopify

Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.