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Rivo: Loyalty Program, Rewards logo

Customer reviews: Rivo: Loyalty Program, Rewards

Develop by Rivo

Rivo Loyalty is a Shopify app designed to help merchants boost customer retention through rewards and loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,534)

Overall rating
4.9

What Merchants Think

Merchants using the "Rivo Loyalty Rewards Referrals" app generally express satisfaction with its simplicity and the ease of integrating it into their existing systems. The app is appreciated for enhancing customer engagement and offering a variety of features to strengthen loyalty programs. A significant aspect of Rivo's appeal is the remarkable customer support provided by team members like Abbie, Pete, Arianne, Jel, and Bryan, who are commended for their quick, patient, and extensive support in resolving issues promptly.

Key Strengths

  • Outstanding customer support with personal, friendly, and prompt service.
  • Intuitive and easy-to-use interface suitable for even inexperienced users.
  • Robust features that enhance store functionality, such as loyalty programs and customization options.
  • Flexibility with no limits on customer participation or email distribution.
  • Positive impact on customer engagement and satisfaction.

Common Concerns

  • Confusion around plan options, with some users feeling misled by the sales funnel.
  • Issues with leftover installed items post-uninstallation.
  • Desire for improvements in tier rewards, wishing for more 'lifetime' options.

Final Thoughts

Overall, "Rivo Loyalty Rewards Referrals" receives high praise for its comprehensive features that facilitate customer loyalty and engagement, making it a valuable tool for merchants. While there are some concerns regarding the app's transparency in its plans and uninstallations, these are largely overshadowed by the quality of support and effectiveness in improving customer interaction. The app is recommended for businesses looking to improve their customer loyalty programs with excellent support reinforcing the user experience.

Honbär

May 27, 2024  on Shopify

User freindly application everything works as it should i strongly recommend it. And the support is so helpfull and they know what they are doing. And many thanks to Arianne for all help and the good support.

Globera

May 27, 2024  on Shopify

There is only a reason why they have 4.9 stars. THEY'RE AMAZING!!! Special thanks to Arianne for predicting our requests and supporting us.

liquidblackjack

May 23, 2024  on Shopify

We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!

HEYLENS

Apr 27, 2024  on Shopify

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

ARC APPAREL SUPPLY

Apr 26, 2024  on Shopify

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

Proptaku Cosplay Studio

Apr 23, 2024  on Shopify

Abby with the help desk was great for setup, got rid of customer limits and the branding logo. She also took the time to look at our store and gave us info to make a correction we missed.

Bean & Brew Co.

Apr 22, 2024  on Shopify

Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie

Wispurly

Apr 17, 2024  on Shopify

The person helping me gave me amazing customer service and helped me out more then she had too. Also, the app is very useful.

rfsalesman.com

Apr 16, 2024  on Shopify

The rivo team has been super helpful along this journey especially jel . you can't go wrong with rivo and whatever questions you have you are in good hands

s/ash & para//el

Apr 11, 2024  on Shopify

Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.

Salvajes

Apr 10, 2024  on Shopify

Customer service is great. I do not have plenty of experience with the loyalty program yet but up to this point everything seems good and intuitive.

Glomia

Apr 03, 2024  on Shopify

App ist top und Service ist wirklich toll und sehr nett, wenn Probleme auftaucht, werden Sofort gelöst

Swoopstop

Apr 03, 2024  on Shopify

App ist top und Service ist wirklich toll und sehr nett, wenn Probleme auftaucht, werden Sofort gelöst

HSN ONE SHOP

Apr 02, 2024  on Shopify

This is fantastic! It's user-friendly, rewarding, and their customer support is top-notch. Highly recommend it for anyone looking to earn rewards effortlessly.

Miro

Apr 02, 2024  on Shopify

Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.

Nexclk.com

Mar 29, 2024  on Shopify

The customer support is top notch, Jel was very helpful and knowledgeable I received great tips all for free highly recommend!!!

Boredom Kills

Mar 29, 2024  on Shopify

My brand is still in start up phase, so as you could assume, we add different apps here and there just to test the " is it worth it? will it make an extra buck?" type method. Rivo was one of those apps we have seen before but didnt expect much out of it HONESTLY. However, we hit that point where my brand is growing immensely and i went to just customize the rivo app today and it really works, like i did not expect the amount of sales attributed and accounts created in the first 30 days alone! aside from that, Jel has helped us on the customer support side and she was attentive quick and helped us with absolute ease. So is it worth it, really? Yes, no bluff or fluff, this app actually works for us and i dont leave reviews on apps unless im actually impressed.

SMALL-FOLK

Mar 27, 2024  on Shopify

Great customer service! We have been using the Rivo app for around 6 months and have experienced positive benefits as a business whilst our customers enjoy the loyalty perks. When we hit an issue with the customer login process and the Rivo page's visibility, we were promptly assisted by the customer service team who were very helpful in solving our queries. Particular thanks are to be given to Jel who cracked an issue whilst we were transferring to a new theme!

Go Rings

Mar 26, 2024  on Shopify

Customer Service has been wildly helpful. We're just getting started, but really happy to be working with such an attentive & trustworthy team.

Hammerthreads

Mar 13, 2024  on Shopify

Nothing but good things to say, I have been using them for a few years and it has been an excellent addition to my shop. Integration was simple, everything worked flawlessly from day one and support has been exceptional for the few times I've needed it.

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