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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,503)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

ImmerseHQ

Apr 08, 2024  on Shopify

Installed very easily, contacted customer support and instantly we had fantastic service from somebody called Helen. She was very friendly and polite but more importantly incredibly helpful and resolved our issues. We are going into a testing phase and the app looks very promising for our store. We would definitely feel confident both recommending this app and reaching out to customer support if we had any issues. So, thank you Helen for being very helpful and resolving our issues.

Paper Chasing Collars

Apr 07, 2024  on Shopify

So far so good! Got the first option set up and working quickly! I really am much happier with the look of the app in comparison to the one I used to use.

Contempo Furniture

Apr 07, 2024  on Shopify

Thank you, Rossie, for your outstanding customer support. Your assistance has been invaluable, and we truly appreciate how you accommodated all my requests.

memperience

Apr 05, 2024  on Shopify

The app's support team responds quickly and is always trying to help. Unfortunately, some options such as Quick Checkout or Sticky Add-to-Cart from Shopify are not compatible with the app itself and cannot be customized by the support team.

Mermaids & Monograms

Jan 26, 2024  on Shopify

I came across this app a while ago when I was looking for either a free or inexpensive way to add customization boxes to my website. Globo is the perfect addition for me! I recently had switched my theme and didn't realize that globo didn't cross over to the new theme. I reached out for some help, and within an hour or so, they got me all taken care of! Customer Service is on point with this company!

EMIRISTIC

Jan 21, 2024  on Shopify

Great service. Great communication. Rapid response. We had trouble turning on the application after updating our theme. We contacted them and within only half an hour. Problem fixed. They even told us how to fix the problem.

irwinfitness

Jan 11, 2024  on Shopify

Have been using this 3rd party app for awhile and love it. What is making me write this today is a recent incident that caused some issues on our website. I was removing some unwanted apps from the store and somehow this app was deleted. This was extremely worrisome as we had spent a great deal of time creating custom options sets for each of our products. Long story short after it was reinstalled there was no infromation. I contacted customer service with a glimmer of hope that the data could all be returned. Within 2 hours they had got back to me and by morning all of the data was restored. This was a huge relief as we had paid our developers alot of money to customize the website. Just wanted to say thankyou to the app team for being there when needed!

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