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Customer reviews: BSS: Product Labels & Badges

Reviews (1,243)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "BSS: Product Labels & Badges". The app is praised for its functionality and ease of use, with many users expressing satisfaction with its ability to seamlessly integrate labels and badges on Shopify stores. Customer support, particularly representatives like Sean and Mabel, is frequently highlighted for their promptness and effectiveness in addressing issues, enhancing the app's utility and user experience.

Key Strengths

  • Excellent customer support, frequently praised for quick and helpful responses.
  • User-friendly interface with intuitive design.
  • Wide range of customization options for labels and badges.
  • Seamless integration with Shopify stores.
  • Flexible targeting options for applying labels without reliance on tags.

Common Concerns

  • Occasional bugs and compatibility issues with custom or older themes.
  • Some limitations in label customization, such as available shapes and styles.
  • Performance issues, including loading lag noted by some users.
  • Reported aggressive follow-up from support after negative reviews.
  • App updates have sometimes caused disruptions without prior testing.

Final Thoughts

"BSS: Product Labels & Badges" is well-received by its users for its robust functionality and stellar customer support. Despite minor concerns about customization limitations and occasional bugs, the app is considered an effective tool for enhancing product visibility on Shopify stores. The positive feedback, especially regarding the dedication of the support team, suggests that this app is ideal for store owners seeking a reliable labeling solution.

ボクモワイン

Oct 06, 2024  on Shopify

Thanks to this app, I can easily add labels and badges. And the support is great. I would recommend it.

FEMIVA

Oct 06, 2024  on Shopify

It didn't work at first, but Sean from support fixed it quickly within 10 minutes. Helpful and fast support – highly recommend!

Daily Dose Supplements

Oct 06, 2024  on Shopify

Super fast reply and so helpful!! Spoke with Mabel, gave me so many options and helped me step by step, great work thank you so much!

MyTools

Oct 05, 2024  on Shopify

We had to rollback our theme to an older version, which caused issues with our banners and labels. The BSS: Product Labels and Badges app team resolved the problem quickly, ensuring everything displayed properly on our site. Their support was efficient and effective. Highly recommend this app!

Loopi

Oct 04, 2024  on Shopify

A very disappointing application I have worked with for a year and every time is full of bugs including that one morning the site just crashed when our programmers checked and found it was from this application. Many upgrades that come out without testing and with lots of bugs that make the site work very slowly and even take the site down. It is difficult to contact the support team

MyComfort24

Oct 03, 2024  on Shopify

Thanks to Sean's good support, all our labels look good on desktop and mobile. We had problems with ratios because our theme is a custom theme, but that has now all been resolved. Definitely recommended.

afzuigkapSpecialist.nl

Sep 30, 2024  on Shopify

I think Sean doesn't sleep :). Smart fast reactions and of course solutions. Perfect App for presenting labels on products.

wineplease.be

Sep 30, 2024  on Shopify

Super fast respons and a quick fix. We had a small design issue but it was fixed in an instance. Thanks for the great support

Jelly Bunny TH

Sep 29, 2024  on Shopify

You can easily manage the label & badge by using this app! Feature and display can be customized to suit for your business. And the support team is very responsive and helpful! If you have any issues, do not hesitate to contact them. They will assist to solve anything and provide suggestion for you.

Dolce Vita Halı

Sep 24, 2024  on Shopify

Mr. Sean solved the problems we had with the label in a very fast and solution-oriented application. Thank you very much for your support.

Stamps and More

Sep 23, 2024  on Shopify

Recently subscribed to this app for my website. My theme was putting things in a wonky place but Sean was super helpful in getting it all working correctly for me. After I subscribed I realised I should have actually gone with a higher plan, and although they couldn't explain the billing initially, I got the information I needed to upgrade. FYI if you upgrade you only pay the pro-rated amount and your initial billing date remains the same - not pushed out a year from the date you upgrade (like google does!) Enjoying the look of the badges and labels on my site, they add an extra touch of professionalism to my website.

RC Geeks

Sep 23, 2024  on Shopify

A well-customizable app. Excellent support, helped solve the issue of displaying labels on a non-standard theme. Special thanks to Sean. As for future improvements, I recommend to add the ability for removing the display of Low Stock labels from out-of-stock products in the settings.

lõm Guitar

Sep 22, 2024  on Shopify

Thank you for your prompt and helpful support! The problem of the badges not being displayed was quickly resolved. This app is easy to use and good for me!

Johnny Reb

Sep 21, 2024  on Shopify

I had a small issue with the badges not showing up on our product pages, as our theme was 100% compatible. And Sean was super helpful and fixed it within half an hour.

Bowling World

Sep 19, 2024  on Shopify

Easy working with customer support. I had an issue, gave them collab access and they worked it out immediately.

Hygia Dental

Sep 18, 2024  on Shopify

A very easy app to use, great labels and awesome for a free version. The support team was really helpful and got back to me instantly when I messaged. I now have this app on my store and multiple others! Cheers guys

All Care Shop

Sep 16, 2024  on Shopify

An employee of the company persistently contacted me, urging me to delete or change my one-star review after my initial frustrations with the app. They reached out via email, WhatsApp, and even called me directly, which I found rather unusual and somewhat uncomfortable, especially given how easy it is to switch to another app. Originally, the app caused issues, breaking both my homepage and product page, leading me to uninstall it. However, after giving it a second chance, the app worked well, and I am currently using the free plan. Despite the app’s eventual functionality, my initial negative experience and the follow-up behavior from the company left a lasting impression.

Kuvings Deutschland

Sep 16, 2024  on Shopify

You quickly solved all the problems! I'm very satisfied with this app, and the customer service was very kind. :)

Fillion Électronique

Sep 09, 2024  on Shopify

The app is very useful and meets our needs. The chat support is fast and efficient. They were able to help us quickly with a technical issue.

Småfolk.dk

Sep 09, 2024  on Shopify

Very kind, fast and helpful support from Jena. I had an error where I could not get labels on all variants of my products. It was fixed very fast - and works perfekt now.

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