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Customer reviews: BSS: Product Labels & Badges

Reviews (1,243)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "BSS: Product Labels & Badges". The app is praised for its functionality and ease of use, with many users expressing satisfaction with its ability to seamlessly integrate labels and badges on Shopify stores. Customer support, particularly representatives like Sean and Mabel, is frequently highlighted for their promptness and effectiveness in addressing issues, enhancing the app's utility and user experience.

Key Strengths

  • Excellent customer support, frequently praised for quick and helpful responses.
  • User-friendly interface with intuitive design.
  • Wide range of customization options for labels and badges.
  • Seamless integration with Shopify stores.
  • Flexible targeting options for applying labels without reliance on tags.

Common Concerns

  • Occasional bugs and compatibility issues with custom or older themes.
  • Some limitations in label customization, such as available shapes and styles.
  • Performance issues, including loading lag noted by some users.
  • Reported aggressive follow-up from support after negative reviews.
  • App updates have sometimes caused disruptions without prior testing.

Final Thoughts

"BSS: Product Labels & Badges" is well-received by its users for its robust functionality and stellar customer support. Despite minor concerns about customization limitations and occasional bugs, the app is considered an effective tool for enhancing product visibility on Shopify stores. The positive feedback, especially regarding the dedication of the support team, suggests that this app is ideal for store owners seeking a reliable labeling solution.

Choosh

Nov 20, 2024  on Shopify

This app is very user-friendly. Customer support is great! They respond in a timely manner and they always go out of their way to help, especially Sean!

Marrin Costello

Nov 19, 2024  on Shopify

I had an extremely productive chat with Sean from the customer support team! Sean helped me style my label correctly on desktop and mobile. He listened to my issue and moved quickly to resolve it.

Compostable.ca

Nov 17, 2024  on Shopify

The app works well but it's not the most intuitive. If you have many badges you have to create sets/combinations of badges and then link them to each variant or product - it's a bit clunky if you have many badges/combinations but it works. Also there is quite the noticeable lag when the badges load on the store or when toggling through the list of variants. It's not too bad but not great (I assume their code slows down the store). We have a very old theme (perhaps part of the problem) and so there were a few glitches getting the badges to show at the right spot, however BSS has a very responsive and sharp support team. Thank you Mabel for all of your help! I gave 4 stars but would have given 4.5 if I could. Overall a good little app!

Stomp Trading Cards

Nov 13, 2024  on Shopify

Great app, not only does it do everything as advertised but after reaching out to the team, they actually implemented a feature on my behalf. The communication provided by Mabel was amazing and the support from the team was unbelievable. Can't rate them highly enough.

Vashome.sk

Nov 11, 2024  on Shopify

The app is great! And the customer service is also fantastic! they react very fast to help us to solve the issue! 5 stars!

Iscooter-France

Nov 10, 2024  on Shopify

The app working well. We needed customized badges, some details with the code but the BSS team, after communication the chat, worked hard to find a solution. And they did it. Good app, accept SVG images, can customize many badges for each product, support very proactive. recommended. Thanks

Bee Cute - Babykleding & Kinderkleding

Nov 10, 2024  on Shopify

Super service van dit team. Sean heeft mij goed geholpen, de labels waren niet overal te zien, door mijn thema maar hij heeft het gefixt en super snel ook! Binnen 5 minuten was het opgelost! Ik zou deze app zeker aanraden!

Shared Gifts

Nov 10, 2024  on Shopify

Very easy app to use, I have some issue with my theme code but the Sean from the support team fix everything in no time.

Hippe Girls

Nov 08, 2024  on Shopify

Super quick response, and they kept me well informed, resolving the issue very quickly. Thanks to Mabel!

Buzzmania

Nov 07, 2024  on Shopify

Sean from the BSS Label Support Team was very helpful and solved immediately the problem. Glad that I downloaded this app.

esmae.com.au

Nov 06, 2024  on Shopify

Super helpful team. Sean was very attentive and quick to resolve the app integration trouble I had. Also a great and simple app to use

Lichtique

Nov 06, 2024  on Shopify

The customer service surprised me! I had the pleasure of working with Mabel, and she was outstanding in every way. She was incredibly professional, addressing my issue with patience and clarity. Her helpfulness truly made a difference, and I felt completely supported throughout the process.

Coda Records

Nov 05, 2024  on Shopify

Super easy and quick to install. You can get started straight away and I love that you can create your own badges. I required assistance with a tweak for our site, and Jenna from customer service sorted it out straight away for me. Would definitely recommend this app so far!

Soviet Denim

Nov 05, 2024  on Shopify

It's easy to add labels and badges with this app. Had an issue with some of the features, but Mabel in the support team sorted it out quickly :)

BIRTHSTONES JEWELRY INC

Nov 04, 2024  on Shopify

Super helpful team, Thanks to Sean. We had an error with our theme on our listing. Support help us solve it. And the respond is Timely and fast. Great product with great functionality and quick response times if you reach out to customer support.

Quality Tapestries Inc.

Nov 03, 2024  on Shopify

Seems to be working well so far! Customer service was quick to help with an issue and fixed it asap!

【オレフィーチェ】Orefice オンラインショップ

Oct 30, 2024  on Shopify

When introducing this app, We consulted with them about any questions or concerns We had, and they responded very quickly and kindly. This app is easy to use, will help you further promote your e-commerce site, and the cost is reasonable. Recommended.

YounGish.Store

Oct 29, 2024  on Shopify

this app can easily manage the label & badge Feature and display can be customized to suit for your business. And the support team is very responsive and helpful! If you have any issues, do not hesitate to contact them. They will assist to solve anything and provide suggestion for you.

Banana is white

Oct 28, 2024  on Shopify

App is great! We had bit of trouble using it and optimizing for our website, yet we had help from Sean and he was wonderful! Its working great :)

Pumpify©

Oct 27, 2024  on Shopify

I am absolutely thrilled with the outstanding support I received! Mabel was not only professional and friendly, but she even went out of her way to help me over the weekend to resolve my issue. Her quick response time and patience made everything so much easier. A huge thank you for such exceptional customer service!

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