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Customer reviews: BSS: Product Labels & Badges

Reviews (1,243)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "BSS: Product Labels & Badges". The app is praised for its functionality and ease of use, with many users expressing satisfaction with its ability to seamlessly integrate labels and badges on Shopify stores. Customer support, particularly representatives like Sean and Mabel, is frequently highlighted for their promptness and effectiveness in addressing issues, enhancing the app's utility and user experience.

Key Strengths

  • Excellent customer support, frequently praised for quick and helpful responses.
  • User-friendly interface with intuitive design.
  • Wide range of customization options for labels and badges.
  • Seamless integration with Shopify stores.
  • Flexible targeting options for applying labels without reliance on tags.

Common Concerns

  • Occasional bugs and compatibility issues with custom or older themes.
  • Some limitations in label customization, such as available shapes and styles.
  • Performance issues, including loading lag noted by some users.
  • Reported aggressive follow-up from support after negative reviews.
  • App updates have sometimes caused disruptions without prior testing.

Final Thoughts

"BSS: Product Labels & Badges" is well-received by its users for its robust functionality and stellar customer support. Despite minor concerns about customization limitations and occasional bugs, the app is considered an effective tool for enhancing product visibility on Shopify stores. The positive feedback, especially regarding the dedication of the support team, suggests that this app is ideal for store owners seeking a reliable labeling solution.

Samiya Skincare

Feb 18, 2025  on Shopify

I had trouble with my Label and Jesse and Sean helped me out right away. In the time they were helping me, I also had website coding issues. They didn't need to but they still helped me with my coding! Very impressive work Jesse and Sean. Thanks a lot.

glaenzend-vorsorgen.com

Feb 18, 2025  on Shopify

The app works excellently and meets our needs. We required some adjustments as our theme did not display the badges as intended. Maple from the support team, along with the technical team, provided outstanding assistance. Their communication was prompt, and they swiftly resolved the issues. Excellent service and highly recommended!

Apricate

Feb 11, 2025  on Shopify

The service team promptly responded and were able to fix some minor integration issues in a timely manner.

IsabelleGraceJewelry

Feb 05, 2025  on Shopify

I am very impressed with the support I received from Sean. He really went to great lengths in order to make sure that the app worked with our theme. I'm very grateful for his level of attention.

DogXO

Jan 23, 2025  on Shopify

Fantastic app, fantastic support. What else is there to say? This is THE badge/label app to get for Shopify. I don't even know why you're reading this still. Add it to your store now.

Le Monde au Naturel

Jan 22, 2025  on Shopify

A really great app. It allows us to easily promote products or line. Really easy to use and to set up even if you need custom badges or labels. The support is really great and fast!

NAMELY CO

Jan 14, 2025  on Shopify

This app has been such a simple no-code solution to communicating with customers using labels. It has been great to customise the front end look of the labels with specificity, its not just a "one size" suits most. Plus, having multiple ways of targeting the product for labels, you don't need to rely on tags alone. Which can get messy and is time consuming for store with 100+ products without a tag manager. The support team has also been very helpful when we encountered bugs/conflicts with custom coding. The app works so well though, we haven't needed to contact them much after the initial onboarding. Highly recommend BSS!

B2B Preorder Store

Jan 14, 2025  on Shopify

Had some problems with the app initially but received amazing assistance from Sean! After Sean's help the app has been working well.

sockymate

Jan 12, 2025  on Shopify

Great app and very responsive customer support and quick to help solve what I needed, I've installed the app on 2 of my websites :)

AKINSANYA FASHION

Jan 05, 2025  on Shopify

The app does what it needs to do, adds labels to your products. It's great to emphasise low stock level for each product on the grid. We found some issues but the support team were great at helping us resolve it. It truly feels like you have a dedicated support team. Lucie and Sean have been great!

Big On Building

Jan 02, 2025  on Shopify

Good support - had an issue and needed something developing due to my bespoke theme. He worked over to ensure my needs were met. Thanks!

Collar Spot

Dec 31, 2024  on Shopify

Support is incredibly responsive and helpful to your queries. Special thanks to Mabel for being able to effectively triage issues and propose solutions in a short amount of time.

UP TO COLLECT

Dec 22, 2024  on Shopify

Great app with great customer support! Helped by Mabel within a moment of minutes to fit the app exactly onto my changes on my website. Would recommend to use this app!

Table Drift Club

Dec 19, 2024  on Shopify

This is the app to go for if you want to add a labels to your products in a fast and reliable way. Though I am using a free version, the support team was very fast and helpful. They helped me make a custom solution during a few hours, and it works exactly how I wanted it to work. Highly recommend the app. Also, special thanks to Sean for a great support service!

Sub40

Dec 19, 2024  on Shopify

Im shocked at how quickly my issues got solved. Mabel came to my aid after I reached out for some help not once but twice and fixed the issue almost instantly. So grateful!

The Refined Spirit

Dec 19, 2024  on Shopify

Easy-to-use app and excellent customer service. Special thanks to Mabel for helping us troubleshoot the minor issues we had!

WildTop Truck Caps

Dec 18, 2024  on Shopify

Great app, very intuitive to use. Works exactly as expected, with lots of customisation when required. Customer Serivce team is great also, had some issues with labels being displayed on product page, the team had it fixed up in no time at all (within a few hours). I recommend it.

Mamyczas

Dec 17, 2024  on Shopify

Very useful application. wide possibilities of label arrangement. And above all, fast and helpful support department.

stringsports.co.uk

Dec 16, 2024  on Shopify

Excellent app, easy to use and understand. Quick and knowledgeable staff to assist if something isn't quite right.

Good Vibe Digital

Dec 16, 2024  on Shopify

BSS Product Labels & Badges is a very powerful product labeling app that makes it easy for brand e-commerce businesses to categorize products with labels. The app’s configuration options are highly detailed. Whether it’s styling or conditional settings, almost every aspect is covered, fully meeting the labeling needs of brand e-commerce stores. Moreover, the BSS support team is extremely professional, providing prompt and expert assistance. In particular, Sean is very friendly, highly knowledgeable, and responds efficiently. We had a great experience with their customer service and are very grateful to Sean :)

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