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Customer reviews: BSS: Product Labels & Badges

Reviews (1,243)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "BSS: Product Labels & Badges". The app is praised for its functionality and ease of use, with many users expressing satisfaction with its ability to seamlessly integrate labels and badges on Shopify stores. Customer support, particularly representatives like Sean and Mabel, is frequently highlighted for their promptness and effectiveness in addressing issues, enhancing the app's utility and user experience.

Key Strengths

  • Excellent customer support, frequently praised for quick and helpful responses.
  • User-friendly interface with intuitive design.
  • Wide range of customization options for labels and badges.
  • Seamless integration with Shopify stores.
  • Flexible targeting options for applying labels without reliance on tags.

Common Concerns

  • Occasional bugs and compatibility issues with custom or older themes.
  • Some limitations in label customization, such as available shapes and styles.
  • Performance issues, including loading lag noted by some users.
  • Reported aggressive follow-up from support after negative reviews.
  • App updates have sometimes caused disruptions without prior testing.

Final Thoughts

"BSS: Product Labels & Badges" is well-received by its users for its robust functionality and stellar customer support. Despite minor concerns about customization limitations and occasional bugs, the app is considered an effective tool for enhancing product visibility on Shopify stores. The positive feedback, especially regarding the dedication of the support team, suggests that this app is ideal for store owners seeking a reliable labeling solution.

TianaHair

Jan 15, 2025  on Shopify

timely customer server,good

B2B Preorder Store

Jan 14, 2025  on Shopify

Had some problems with the app initially but received amazing assistance from Sean! After Sean's help the app has been working well.

VersaDesk

Dec 11, 2024  on Shopify

The Painted Heirloom

Dec 07, 2024  on Shopify

Very good app, but what would make it perfect is if... if there is a 10%, 25%, 50%, etc group of badge/labels, there needs to be matching 5%, 15%, 20%, 30%, etc (you get the point) - basically ever 5 step percentage should be matching. For my BFCM sale, I had 10%, 15%, 20%, 25%, and 30% discounts, but there was not one single "family library" of the same/similar icons that had all these percentages (I think maybe the super generic ones had them all). Anyway, having mismatched icons didn't look overly professional IMO. Yes, I could make my own, or find my own.. but that's why I'm paying for an app - to not do that. Another strange occurrence happened. When I used a bulk-price app to change my prices, BSS recognized those when I used the percentage rules in BSS. But, when I changed the price manually, and changed the compared to price manually (discounting by 30%) the BSS 30% rule didn't pick those 2 products up as being discounted by 30%. Not sure what that was all about. Anyway, very very good app. I just would want to see a complete family libraries of 5% through 100% off (ever 5th percentage step), and matching "SALE," 'Buy X, Get X," "Flash Sale!" icons that could be used to match the 5%-100% icons. Make true families of icons.

Wohnmomentum

Nov 25, 2024  on Shopify

Ist ein komplexes tool und wir müssen noch sehr viel lernen. Aber wir werden es auf alle Fälle behalten.

Compostable.ca

Nov 17, 2024  on Shopify

The app works well but it's not the most intuitive. If you have many badges you have to create sets/combinations of badges and then link them to each variant or product - it's a bit clunky if you have many badges/combinations but it works. Also there is quite the noticeable lag when the badges load on the store or when toggling through the list of variants. It's not too bad but not great (I assume their code slows down the store). We have a very old theme (perhaps part of the problem) and so there were a few glitches getting the badges to show at the right spot, however BSS has a very responsive and sharp support team. Thank you Mabel for all of your help! I gave 4 stars but would have given 4.5 if I could. Overall a good little app!

BabyRest

Oct 26, 2024  on Shopify

Liaised with Mabel who was extremely helpful. She took prompt actions, multiple and timely follow ups and resolved many of the queries efficiently.

Indeed laboratories

Aug 28, 2024  on Shopify

It is easy to use and they have good customer service to support your needs and answer your enquires

LightCase

Aug 27, 2024  on Shopify

Very pleased with the label and badge app by BSS - it is simple and works! Sometimes it takes a few times of loading for the labels/badges to show, and also have a single time when I needed technical support to fix it. So a 4/5 until it is more stabile, but again, very pleased.

Drops - Contemporary Wines

Aug 07, 2024  on Shopify

Great customer service

Reign Culture

Jul 21, 2024  on Shopify

works fine, easy to use. doesn't really work on my phone but works on the pc version

Primo Emporio

Jul 18, 2024  on Shopify

ZiaCris

Apr 03, 2024  on Shopify

App molto funzionale. La utilizzo molto bene per il mio e-commerce. Il servizio di assistenza è sempre molto disponibile ed efficiente. La consiglio.

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