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Customer reviews: BSS: Product Labels & Badges

Reviews (1,306)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "BSS: Product Labels & Badges". The app is praised for its functionality and ease of use, with many users expressing satisfaction with its ability to seamlessly integrate labels and badges on Shopify stores. Customer support, particularly representatives like Sean and Mabel, is frequently highlighted for their promptness and effectiveness in addressing issues, enhancing the app's utility and user experience.

Key Strengths

  • Excellent customer support, frequently praised for quick and helpful responses.
  • User-friendly interface with intuitive design.
  • Wide range of customization options for labels and badges.
  • Seamless integration with Shopify stores.
  • Flexible targeting options for applying labels without reliance on tags.

Common Concerns

  • Occasional bugs and compatibility issues with custom or older themes.
  • Some limitations in label customization, such as available shapes and styles.
  • Performance issues, including loading lag noted by some users.
  • Reported aggressive follow-up from support after negative reviews.
  • App updates have sometimes caused disruptions without prior testing.

Final Thoughts

"BSS: Product Labels & Badges" is well-received by its users for its robust functionality and stellar customer support. Despite minor concerns about customization limitations and occasional bugs, the app is considered an effective tool for enhancing product visibility on Shopify stores. The positive feedback, especially regarding the dedication of the support team, suggests that this app is ideal for store owners seeking a reliable labeling solution.

wineplease.be

Sep 30, 2024  on Shopify

Super fast respons and a quick fix. We had a small design issue but it was fixed in an instance. Thanks for the great support

Jelly Bunny TH

Sep 29, 2024  on Shopify

You can easily manage the label & badge by using this app! Feature and display can be customized to suit for your business. And the support team is very responsive and helpful! If you have any issues, do not hesitate to contact them. They will assist to solve anything and provide suggestion for you.

Dolce Vita Halı

Sep 24, 2024  on Shopify

Mr. Sean solved the problems we had with the label in a very fast and solution-oriented application. Thank you very much for your support.

Stamps and More

Sep 23, 2024  on Shopify

Recently subscribed to this app for my website. My theme was putting things in a wonky place but Sean was super helpful in getting it all working correctly for me. After I subscribed I realised I should have actually gone with a higher plan, and although they couldn't explain the billing initially, I got the information I needed to upgrade. FYI if you upgrade you only pay the pro-rated amount and your initial billing date remains the same - not pushed out a year from the date you upgrade (like google does!) Enjoying the look of the badges and labels on my site, they add an extra touch of professionalism to my website.

RC Geeks

Sep 23, 2024  on Shopify

A well-customizable app. Excellent support, helped solve the issue of displaying labels on a non-standard theme. Special thanks to Sean. As for future improvements, I recommend to add the ability for removing the display of Low Stock labels from out-of-stock products in the settings.

lõm Guitar

Sep 22, 2024  on Shopify

Thank you for your prompt and helpful support! The problem of the badges not being displayed was quickly resolved. This app is easy to use and good for me!

Johnny Reb

Sep 21, 2024  on Shopify

I had a small issue with the badges not showing up on our product pages, as our theme was 100% compatible. And Sean was super helpful and fixed it within half an hour.

Bowling World

Sep 19, 2024  on Shopify

Easy working with customer support. I had an issue, gave them collab access and they worked it out immediately.

Hygia Dental

Sep 18, 2024  on Shopify

A very easy app to use, great labels and awesome for a free version. The support team was really helpful and got back to me instantly when I messaged. I now have this app on my store and multiple others! Cheers guys

All Care Shop

Sep 16, 2024  on Shopify

An employee of the company persistently contacted me, urging me to delete or change my one-star review after my initial frustrations with the app. They reached out via email, WhatsApp, and even called me directly, which I found rather unusual and somewhat uncomfortable, especially given how easy it is to switch to another app. Originally, the app caused issues, breaking both my homepage and product page, leading me to uninstall it. However, after giving it a second chance, the app worked well, and I am currently using the free plan. Despite the app’s eventual functionality, my initial negative experience and the follow-up behavior from the company left a lasting impression.

Kuvings Deutschland

Sep 16, 2024  on Shopify

You quickly solved all the problems! I'm very satisfied with this app, and the customer service was very kind. :)

Fillion Électronique

Sep 09, 2024  on Shopify

The app is very useful and meets our needs. The chat support is fast and efficient. They were able to help us quickly with a technical issue.

Småfolk.dk

Sep 09, 2024  on Shopify

Very kind, fast and helpful support from Jena. I had an error where I could not get labels on all variants of my products. It was fixed very fast - and works perfekt now.

BIKEHOUSE

Sep 09, 2024  on Shopify

Estoy pagando la aplicación pero nunca muestras las etiquetas o banner que uno configura la dejare de pagar

Canyon Brewing

Sep 08, 2024  on Shopify

Super easy to use and customer service thanks to Jena was incredibly quick to action and resolve my issue. Would absolutely recommend.

Nirvana Shop

Sep 07, 2024  on Shopify

The application is currently functioning flawlessly in one specific language, demonstrating its capability and reliability. When I brought this issue to the attention of the company, they promptly addressed the concern, taking swift action to resolve it over the weekend. This level of responsiveness not only showcases their commitment to customer satisfaction but also highlights the exceptional and friendly support they provide to their users. Such dedication to excellence is truly commendable and fosters a positive relationship between the company and its clientele.

mattresses365

Sep 05, 2024  on Shopify

Absolutely brilliant support from BSS. I was having display issues with my labels and the team (especially Mabel) went above and beyond to help me. Great app and even better support. Thanks to the team!

YooBee

Sep 01, 2024  on Shopify

Great app, easy to use and what a great and friendly support. Thank you Yena for helping me so quickly. Keep up the good work :-)

Indeed laboratories

Aug 28, 2024  on Shopify

It is easy to use and they have good customer service to support your needs and answer your enquires

CusPet

Aug 28, 2024  on Shopify

Great app! BSS Labels and Badges has been a game-changer for my store. It's easy to use and offers plenty of customization options. The support team especially Mabel is responsive and helpful. Highly recommend!

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