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Customer reviews: BSS: Product Labels & Badges

Reviews (1,306)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "BSS: Product Labels & Badges". The app is praised for its functionality and ease of use, with many users expressing satisfaction with its ability to seamlessly integrate labels and badges on Shopify stores. Customer support, particularly representatives like Sean and Mabel, is frequently highlighted for their promptness and effectiveness in addressing issues, enhancing the app's utility and user experience.

Key Strengths

  • Excellent customer support, frequently praised for quick and helpful responses.
  • User-friendly interface with intuitive design.
  • Wide range of customization options for labels and badges.
  • Seamless integration with Shopify stores.
  • Flexible targeting options for applying labels without reliance on tags.

Common Concerns

  • Occasional bugs and compatibility issues with custom or older themes.
  • Some limitations in label customization, such as available shapes and styles.
  • Performance issues, including loading lag noted by some users.
  • Reported aggressive follow-up from support after negative reviews.
  • App updates have sometimes caused disruptions without prior testing.

Final Thoughts

"BSS: Product Labels & Badges" is well-received by its users for its robust functionality and stellar customer support. Despite minor concerns about customization limitations and occasional bugs, the app is considered an effective tool for enhancing product visibility on Shopify stores. The positive feedback, especially regarding the dedication of the support team, suggests that this app is ideal for store owners seeking a reliable labeling solution.

LightCase

Aug 27, 2024  on Shopify

Very pleased with the label and badge app by BSS - it is simple and works! Sometimes it takes a few times of loading for the labels/badges to show, and also have a single time when I needed technical support to fix it. So a 4/5 until it is more stabile, but again, very pleased.

𝗕𝗟𝗔𝗖𝗞 𝗚𝗢𝗥𝗜𝗟𝗟𝗔

Aug 26, 2024  on Shopify

The app is very good! Plus the staff of customer support is super fast. Loved the kindness of Mabel in solving my issues. Recommended

Sweet Baby Kitchen

Aug 20, 2024  on Shopify

I ran into a minor glitch with the labels and had to reach out for help. BSS customer service was top-notch, with fast and clear responses. Jena sorted everything out quickly, and I was back on track in no time. Definitely recommend their support!

AbsoluteSkin

Aug 19, 2024  on Shopify

What can say Product Labels & Badges is the best Product label app in the Shopify world, the easiest to install, the best support (Jena) knowledgeable and quick to respond and see to our request. I can highly recommend Product Labels & Badges to anyone looking for a Label. Thank you for the App and your service! Franz AbsoluteSkin

Catherine Deane UK

Aug 19, 2024  on Shopify

Super helpful team, going over and beyond to help. We had an error with our theme which causing a bit of stress, the support team could see how stressed we were and fixed it for us even though it wasn't their issue. Great product with great functionality and quick response times if you reach out to customer support.

Addict Tackle

Aug 18, 2024  on Shopify

Great way to showcase sale items, special deals and new products etc. Easy to use and support is best in class.

Plaisir Cadeaux et Fleurs

Aug 18, 2024  on Shopify

We were encountering an issue and Jena and her team supported us well and our issue was resolved within no time. We would definitely recommend this as their support is very good.

Matalan-Malta

Aug 18, 2024  on Shopify

The app is very user friendly and perfect for our needs. Customer support services are excellent and our issue was dealt with very promptly and efficiently by Jena.

LEDVANCE France

Aug 12, 2024  on Shopify

customer service answers really fast and quickly forwards the issues to the developers (thanks jena :) ), they help out with bugs and also help you customize your labels and badges. we recommend.

Whitakers Chocolates UK

Aug 11, 2024  on Shopify

Downloaded the app & created a label instantly. The app is super easy to install and easy to create labels and badges. I did have an issue with a label appearing against my product page, however, having reached out to the support team, they were quick to respond & sort the issue. Jena who dealt with my query was very friendly and professional.

Lyn TH

Aug 07, 2024  on Shopify

I highly recommend for anyone who are looking for the label & badge application. You can easily manage the label & badge to highlight your products on front store with just a few clicks. If there is any questions or issues, the support team of this app will help you solve it right away!

Victoria's Jewellery

Aug 06, 2024  on Shopify

Easy to use and a great add-on to your store. Loads of options and ability to upload your own designs makes this a very customisable app. Support staff are friendly and very quick on replies and assistance. Highly recommended!

Geek-Aboo

Aug 05, 2024  on Shopify

Excellent app that works very well. Customer service is first class with quick and clear responses.

House of Diamonds Hawaii

Aug 04, 2024  on Shopify

The app was easy to navigate and is exactly what we needed. Initially I had an issue with the installation, but the customer support team was quick to help me with it and since then it's been up and running smoothly! Being able to add these custom labels and even be able to design our labels is a total game changer for our website!

Panache Cyclewear Co.

Aug 04, 2024  on Shopify

App works great and as advertised. Service was great as well. My Theme didn't play well at the onset, but CS took care of it right away.

New Era Malaysia

Jul 31, 2024  on Shopify

There was some issue with the product labels/badges but the team is responsive and fix it quickly. Thanks to Jena for the kind assistance!

Windflower Florist

Jul 25, 2024  on Shopify

Great and easy-to-use app for labels and badges! Exactly what we were looking for. Whenever there is any issue, we could just reach out to Jocelyn and the team via live chat, and they would resolve it speedily! Really appreciate it (:

ThePack Underwear

Jul 22, 2024  on Shopify

The team are responsive, helpful and seem to always get the job done. It's well worth the money especially if traffic is increasing and you need to keep up with fast loading speeds etc.

Neon Gray

Jul 14, 2024  on Shopify

The app is very simple to use and customise. I had some issues with display badges on the front end not updating stock values. Reached out to the team who were very nice and explained it was a global bug which they fixed pretty quickly. Would recommend.

Sinocmp

Jul 10, 2024  on Shopify

the customer service has a quick response. It has greatly improved my productivity. Highly recommended!

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