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Customer reviews: Notify! Back in Stock|PreOrder

Develop by Shopify

The PreOrder ‑ Back in Stock app helps Shopify merchants manage pre-orders and notify customers when products are restocked. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,758)

Overall rating
4.9

What Merchants Think

The feedback for the app "Notify! Back in Stock|PreOrder" is overwhelmingly positive. Merchants frequently laud its user-friendly interface and seamless integration with their Shopify stores. The standout feature, consistently mentioned, is the exceptional customer support, with numerous reviewers praising the support team for their rapid and insightful assistance. Merchants have highlighted the app as a valuable tool for managing stock notifications and pre-orders, enhancing customer engagement, and boosting sales.

Key Strengths

  • Outstanding customer service with quick and effective support.
  • Easy integration with Shopify stores.
  • User-friendly interface and intuitive setup process.
  • Efficient management of notifications and pre-orders.
  • Customizable features that can be easily adapted to different store themes.

Common Concerns

  • Some initial setup challenges, particularly when combined with other apps.
  • Limited customization options for certain features.
  • A few glitches or minor bugs experienced by some users.
  • Concerns about the app's cost, especially when considering an upgrade to a paid plan.
  • Occasional compatibility issues with discount codes in the PreOrder feature.

Final Thoughts

Overall, the "Notify! Back in Stock|PreOrder" app is highly recommended by merchants who have used it. Its ease of use and the ability to significantly enhance sales and customer communication are frequently mentioned benefits. While some setup issues were reported, the robust and accommodating customer service ensures that any problems are swiftly addressed. Its effectiveness, combined with the unparalleled support, makes it an invaluable asset for any Shopify store.

DigitalZone Trading Qatar

Oct 21, 2025  on Shopify

This app is incredibly powerful and super customizable — perfect for anyone looking for an all-in-one solution to handle back-in-stock notifications, pre-orders, and wishlists. It’s amazing how smoothly it manages everything in one place. I especially love that it provides detailed product-wise submission data in the dashboard and allows customers to receive notifications through email, SMS, and push alerts — super convenient and efficient! A special shoutout to Dela from the support team for the outstanding assistance and lightning-fast customizations. The support experience was top-notch. Overall, this app has been a huge help for our store. Highly recommended to anyone who wants a reliable, flexible, and well-supported solution!

Zoot Sports

Oct 20, 2025  on Shopify

Nilou worked with me while I was trying to move between seeing the issues and working with her. She was super patient and helpful

Revelry

Oct 17, 2025  on Shopify

So far, I'm pleased with the app. I am a small business and really appreciate the special pricing tier offered to new shops just getting up and running. I got all of the functionality I wanted for a really fair price. And when I needed a slight tweak to the CSS of a button, Pearl helped me fix it in less than 5 minutes. At a time when getting all of the little details sorted for shop opening can feel overwhelming, this app and the customer service are a much-appreciated find.

Santu Beauty

Oct 16, 2025  on Shopify

Unreliable for Critical Restock We installed Notify Me! to manage restock alerts for our ecommerce store, but unfortunately the experience was very buggy. It took some manual back and forth with their team to get it to work, and when our products were actually restocked, the app failed to recognize the inventory update — it stayed stuck in “out of stock” mode and never triggered the restock notifications. We reached out to support and tried troubleshooting, but the issue remained unresolved for an entire day. For a retail operation, that kind of downtime after a major restock is unacceptable — we put a lot of effort into preparing our drop, only to lose valuable sales and customer trust because the app didn’t function as intended. Support was polite, but ultimately unable to fix the issue in time. I would not recommend this app if you rely on timely and accurate restock notifications to drive revenue.

Meor

Oct 16, 2025  on Shopify

Very helpful team when requesting custom integration support (I wanted to tweak how it looked). Very quick response (minutes) and no charge!

Tutti Bambini

Oct 16, 2025  on Shopify

This app is easy to install and use, the setup process was straightforward, and it seamlessly integrates with our theme. The results have been great in boosting customer engagement for out-of-stock and preorder items. Customer support has been excellent and always helpful in resolving any issues. Overall, this is a fantastic solution that’s added real value to our store.

Kraftcover

Oct 16, 2025  on Shopify

They offer great, functional features. It’s really easy to use. The interface and their support are excellent. I definitely recommend it.

Primal Plunges

Oct 15, 2025  on Shopify

The support team is awesome when you need help with something not lining up or other tweaks. No run around - just quick solutions. The app features are also perfect for pre-orders, out of stock, etc. Their email and SMS formatting options are also on point. This is the pre-order app my Shopify developer recommended and he was right.

Premier Catch

Oct 14, 2025  on Shopify

Super easy to set up, took less than 5 min! Harry was available instantly via chat to answer all of my questions. We are excited to have this functionality!

BodySuit

Oct 13, 2025  on Shopify

My experience so far with Notify! has been really good. Nilou from the customer support team has been so wonderful in helping me out with what i need to get this up and running.

Dóra

Oct 13, 2025  on Shopify

Pearl was extremely quick to assist me and went above and beyond to make sure everything was resolved smoothly. Her professionalism and kindness made the whole experience so easy and pleasant. Truly exceptional service.

Céleste Switala

Oct 13, 2025  on Shopify

Grace was very helpful in assisting me getting things set up and properly integrated into my theme!

PANTAO

Oct 13, 2025  on Shopify

Mason with the Notify Me! team helped me tremendously. It is my first time using this app and I'm beyond impressed. It is seamless with the Shopify integration and user friendly making it easier for our customers to get notified for any out of stock items.

Togley's Treats

Oct 12, 2025  on Shopify

Pearl I just added the app and I have some questions and trouble and Pearl help me with everything super fast! So happy

ONEKEEPER USA

Oct 10, 2025  on Shopify

Great support from Harry ! As soon as I installed the app, I had someone reach out to me to see if everything was ok. I asked him for a few adjustments, and he made them super quickly. Very happy with the support.

Lash Next Door

Oct 10, 2025  on Shopify

They made the onboarding process so easy and Nilou was so helpful in getting our existing back in stocks uploaded!

SportBrennstoff GmbH

Oct 10, 2025  on Shopify

The App is great and very helpful. The customer service (resp PEARL) is extremely supportive and to the point. There was no waiting time after I placed my request and the conversation was top of the notch. Thank you very much!

The Woodland Hare

Oct 09, 2025  on Shopify

Harry was so great! He helped me get my pre-order going by customizing it and helping me figure out the app. I thought it would take all night to get it set up but it only took a few minutes. Thanks Notify and Harry!

Redeem Essentials

Oct 09, 2025  on Shopify

AMAZING customer service and app overall! This is our first time offering a pre-order option to our customers, and it has been an awesome experience. Nilou has been incredibly responsive and helpful as we work out how to best incorporate this feature into our online store!

Pop-up Chameleon

Oct 09, 2025  on Shopify

The customer support was excellent, I needed some help with customizing and Sam the person who helped was great and only to happy to help out.

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