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Customer reviews: Notify! Back in Stock|PreOrder

Develop by Shopify

The PreOrder ‑ Back in Stock app helps Shopify merchants manage pre-orders and notify customers when products are restocked. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,898)

Overall rating
4.9

What Merchants Think

The feedback for the app "Notify! Back in Stock|PreOrder" is overwhelmingly positive. Merchants frequently laud its user-friendly interface and seamless integration with their Shopify stores. The standout feature, consistently mentioned, is the exceptional customer support, with numerous reviewers praising the support team for their rapid and insightful assistance. Merchants have highlighted the app as a valuable tool for managing stock notifications and pre-orders, enhancing customer engagement, and boosting sales.

Key Strengths

  • Outstanding customer service with quick and effective support.
  • Easy integration with Shopify stores.
  • User-friendly interface and intuitive setup process.
  • Efficient management of notifications and pre-orders.
  • Customizable features that can be easily adapted to different store themes.

Common Concerns

  • Some initial setup challenges, particularly when combined with other apps.
  • Limited customization options for certain features.
  • A few glitches or minor bugs experienced by some users.
  • Concerns about the app's cost, especially when considering an upgrade to a paid plan.
  • Occasional compatibility issues with discount codes in the PreOrder feature.

Final Thoughts

Overall, the "Notify! Back in Stock|PreOrder" app is highly recommended by merchants who have used it. Its ease of use and the ability to significantly enhance sales and customer communication are frequently mentioned benefits. While some setup issues were reported, the robust and accommodating customer service ensures that any problems are swiftly addressed. Its effectiveness, combined with the unparalleled support, makes it an invaluable asset for any Shopify store.

PlusbyDesign.com

Oct 29, 2025  on Shopify

We have been using Notify Me for years. The app works great letting our customers know when items are restocked. There are also some other great features. We had an issue with the app and received immediate and excellent service from Harry. Thank you!

Lot28

Oct 29, 2025  on Shopify

Great app and responsive customer service! There is a lot of potential to customize and automate your website functions.

byAVA

Oct 28, 2025  on Shopify

Harry was great. Straight to the point and very quick to answer my questions and do it in an efficient manner!

Morakniv

Oct 28, 2025  on Shopify

So far good experience with this app. Had some issues with a button but it was quickly resolved by Nilou

Obsidian

Oct 26, 2025  on Shopify

Mason was EXTREMELY helpful in setting up my website with the Pre-sale popup. Awesome app and great support!

Pop-up Chameleon

Oct 25, 2025  on Shopify

The customer support is excellent, I needed some help with customizing and Aliya the person who helped was great and solved my rquest very quickly.

Influence Athleisure

Oct 24, 2025  on Shopify

App and customer service is exceptional. Harry, one of the customer service agents, is an absolute gem!

Cloudberries

Oct 24, 2025  on Shopify

Surprisingly buggy and although support is very helpful, it can take a long time for simple problems (like pre-orders not being tagged properly) to get resolved. And this week we got given a little over a month's notice to move to a new pricing structure, which will eventually doubles the price to $500/month. That's very very expensive for this kind of app, especially when it doesn't always work as expected.

Brand New Bathrooms

Oct 24, 2025  on Shopify

Love this app as I have been able to continue to take orders and sales for products out of stock which is something I was struggling to do before it. Customer Service is great, especially from Nareh, and they are on top of things reacting very quickly if needed.

Crafty Granny

Oct 23, 2025  on Shopify

Super easy and Amazing support during setup. Miles walked me through everything I needed to get Notify me setup correctly this first time. I am not very techy and he made it so easy.

Mad Candle Co.

Oct 22, 2025  on Shopify

Love this app and the people behind it! I had an issue with the widget displaying on my site and within minutes of sending them a message Dela fixed it and it's looking beautiful! She even checked in with me to confirm that I was happy with it. Appreciate their amazing customer service and I'm excited to get more sales with the back in stock feature! :)

Wooden Tree Games

Oct 21, 2025  on Shopify

Bisher habe ich nur gute Erfahrungen mit Notify! gemacht. Bei Fragen wird unverzüglich vom Support (in meinem Fall von Pearl) geholfen

DigitalZone Trading Qatar

Oct 21, 2025  on Shopify

This app is incredibly powerful and super customizable — perfect for anyone looking for an all-in-one solution to handle back-in-stock notifications, pre-orders, and wishlists. It’s amazing how smoothly it manages everything in one place. I especially love that it provides detailed product-wise submission data in the dashboard and allows customers to receive notifications through email, SMS, and push alerts — super convenient and efficient! A special shoutout to Dela from the support team for the outstanding assistance and lightning-fast customizations. The support experience was top-notch. Overall, this app has been a huge help for our store. Highly recommended to anyone who wants a reliable, flexible, and well-supported solution!

Zoot Sports

Oct 20, 2025  on Shopify

Nilou worked with me while I was trying to move between seeing the issues and working with her. She was super patient and helpful

Revelry

Oct 17, 2025  on Shopify

So far, I'm pleased with the app. I am a small business and really appreciate the special pricing tier offered to new shops just getting up and running. I got all of the functionality I wanted for a really fair price. And when I needed a slight tweak to the CSS of a button, Pearl helped me fix it in less than 5 minutes. At a time when getting all of the little details sorted for shop opening can feel overwhelming, this app and the customer service are a much-appreciated find.

Santu Beauty

Oct 16, 2025  on Shopify

Unreliable for Critical Restock We installed Notify Me! to manage restock alerts for our ecommerce store, but unfortunately the experience was very buggy. It took some manual back and forth with their team to get it to work, and when our products were actually restocked, the app failed to recognize the inventory update — it stayed stuck in “out of stock” mode and never triggered the restock notifications. We reached out to support and tried troubleshooting, but the issue remained unresolved for an entire day. For a retail operation, that kind of downtime after a major restock is unacceptable — we put a lot of effort into preparing our drop, only to lose valuable sales and customer trust because the app didn’t function as intended. Support was polite, but ultimately unable to fix the issue in time. I would not recommend this app if you rely on timely and accurate restock notifications to drive revenue.

Meor

Oct 16, 2025  on Shopify

Very helpful team when requesting custom integration support (I wanted to tweak how it looked). Very quick response (minutes) and no charge!

Tutti Bambini

Oct 16, 2025  on Shopify

This app is easy to install and use, the setup process was straightforward, and it seamlessly integrates with our theme. The results have been great in boosting customer engagement for out-of-stock and preorder items. Customer support has been excellent and always helpful in resolving any issues. Overall, this is a fantastic solution that’s added real value to our store.

Kraftcover

Oct 16, 2025  on Shopify

They offer great, functional features. It’s really easy to use. The interface and their support are excellent. I definitely recommend it.

Primal Plunges

Oct 15, 2025  on Shopify

The support team is awesome when you need help with something not lining up or other tweaks. No run around - just quick solutions. The app features are also perfect for pre-orders, out of stock, etc. Their email and SMS formatting options are also on point. This is the pre-order app my Shopify developer recommended and he was right.

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