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Customer reviews: Notify! Back in Stock|PreOrder

Develop by Shopify

The PreOrder ‑ Back in Stock app helps Shopify merchants manage pre-orders and notify customers when products are restocked. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,535)

Overall rating
4.9

What Merchants Think

The feedback for the app "Notify! Back in Stock|PreOrder" is overwhelmingly positive. Merchants frequently laud its user-friendly interface and seamless integration with their Shopify stores. The standout feature, consistently mentioned, is the exceptional customer support, with numerous reviewers praising the support team for their rapid and insightful assistance. Merchants have highlighted the app as a valuable tool for managing stock notifications and pre-orders, enhancing customer engagement, and boosting sales.

Key Strengths

  • Outstanding customer service with quick and effective support.
  • Easy integration with Shopify stores.
  • User-friendly interface and intuitive setup process.
  • Efficient management of notifications and pre-orders.
  • Customizable features that can be easily adapted to different store themes.

Common Concerns

  • Some initial setup challenges, particularly when combined with other apps.
  • Limited customization options for certain features.
  • A few glitches or minor bugs experienced by some users.
  • Concerns about the app's cost, especially when considering an upgrade to a paid plan.
  • Occasional compatibility issues with discount codes in the PreOrder feature.

Final Thoughts

Overall, the "Notify! Back in Stock|PreOrder" app is highly recommended by merchants who have used it. Its ease of use and the ability to significantly enhance sales and customer communication are frequently mentioned benefits. While some setup issues were reported, the robust and accommodating customer service ensures that any problems are swiftly addressed. Its effectiveness, combined with the unparalleled support, makes it an invaluable asset for any Shopify store.

Big Bold Health

Jul 09, 2025  on Shopify

Awesome, fast, and incredibly supportive team. Stella helped us get the app fully implemented with some custom set-up in just over an hour. Glad we found this app!

Giddy On The Go

Jul 09, 2025  on Shopify

Exceptional Support – Pearl is a Superstar! I had a few hiccups setting up the "Notify Me!" app, but thankfully Pearl came to the rescue. Not only did she fix every issue I was having, she also gave fantastic recommendations around colour and design that really elevated the look of the app on my site. What truly stood out was her bubbly and welcoming attitude — she made the whole experience enjoyable and stress-free. I genuinely hope anyone needing help with setup or customisation gets the chance to work with Pearl. She’s an absolute superstar and a real asset to the team! Thank you again, Pearl

Brillo Beauty

Jul 08, 2025  on Shopify

Pearl was incredibly helpful and responsive. She went above and beyond to make sure everything I needed was actioned quickly and accurately. Not only did she help implement exactly what I was after, but she also suggested a fantastic improvement we hadn’t even considered, which has made a real difference. Excellent support and great insight - thank you, Pearl!

BellePepper Cats LLC

Jul 08, 2025  on Shopify

I love how easy this app is to use! Their customer service is also excellent, quick to respond and very helpful. When I first downloaded the app, Nilou assisted me with the setup. As a solopreneur, managing everything alone can be overwhelming, so having her support made a big difference. She helped me with setup, customization, and even offered suggestions that perfectly aligned with my website’s branding. So grateful for her help!

inhumane.de

Jul 07, 2025  on Shopify

Very good App, easy setup and super fast and helpful team. Especially Pearl was very helpful setting everything up and customizing the App to our needs.

Tribe Kelley

Jul 07, 2025  on Shopify

Just started but so far very impressed. Nilou was extremely helpful in customizing our notifications and the app embed on our site. Excited to continue using!

Tezumi

Jul 05, 2025  on Shopify

I had high hopes for this because it advertises a nice combo of features and has good ratings… but geez it sucks. The tool is extremely rigid and limited in functionality, and customer support is condescending when simple questions are asked… As soon as you install this app it deploys and ugly out of the box configuration to production. It’s unfair to your brand image and customer experience. You have to be ready to attempt customizing the appearance immediately, otherwise… good luck. Conditional logic is not possible. The Wishlist feature is still in beta and you do not want to waste your time trying to use it. Oh and to top it all off it’s 5x more expensive than all other options out there. Annoying

Cheesewalk

Jul 05, 2025  on Shopify

the app is too good, especially for clothing brands with large SKU and restocks. You will not have to lose out any revenue on your OUT OF STOCK STLES AS CUSTOMERS WILL PREPAY. THE SUPPORT IS JUST FABULOUS.

Sand + Fog

Jul 03, 2025  on Shopify

Installing was amazing, and Nilou was the best customer service rep ever! She is so sweet and made the process so easy! 100000/10 would recommend!

AIRSTRIDE

Jul 02, 2025  on Shopify

Incredible help & support - the best I have ever received from an app on Shopify. Pearl guided me through the whole set up & even tweaked things to match our website perfectly. She was so helpful, kind and forward thinking. We had downloaded this app due to other issues with a different backorder app and Pearl was able to figure out the problem & give us the solution straight away. So grateful for her & this easy to use app!!

Thelma & Rose

Jul 01, 2025  on Shopify

service client très aidant ! Pearl a pris le temps de m'aider et a été très agréable. Bravo Pearl !! Merci beaucoup pour ton professionnalisme !

Liberty Risk

Jul 01, 2025  on Shopify

Grace has been the most helpful person to chat with! She checked in right when we got the app for our store and helped with basic technical knowledge and navigation within the platform and had great creative suggestions. She explains things clearly and easily and made the integration to my Shopify store a breeze. Sincerely, a very happy customer. :)

Lara Trump

Jun 30, 2025  on Shopify

Notify! is a great app, easy to customize and the support is top notch. Rick has been very helpful, making suggestions before I can even get to asking about them. They are great to work with. I just set up a couple of pre-orders, so don't have much to go off of but I'm hoping for continued success!

Monday Cartoons

Jun 30, 2025  on Shopify

Great app. Used for tshirt presales. Their support team is very fast to respond and super helpful. Nilou was able to solve my problem super fast and super courteously.

TownShirtCo

Jun 30, 2025  on Shopify

After a quick chat with the bot, Rick (a real human) was able to troubleshoot in real time and resolve my issue in just a few minutes. Great UX!

aigo

Jun 29, 2025  on Shopify

Grace has been super helpful in getting me set up. Knowledgable and fast. I can't wait to see how this will benefit my store.

Foodhall

Jun 29, 2025  on Shopify

Grace was truly amazing! She went above and beyond right from the start—reaching out as soon as I installed the app to make sure all my settings were just right. She then spent so much time with me, patiently customizing the colors and sizes of the buttons until I was 200% happy with the result. Her kindness, attention to detail, and genuine desire to help really stood out. It felt like having a friend guide me through the whole process. Such wonderful, personal customer service—I’m so grateful for all her help. I can’t wait for our customers to enjoy these new features when our website goes live. Highly, highly recommended!

Lissante

Jun 28, 2025  on Shopify

Super App. Schneller kundensupport. Es wurde mir sehr schnell geholfen bei ein Problem. Klare empfehlung!

Kunaka

Jun 28, 2025  on Shopify

Grace was very wonderful to deal with. Recommended a few options for the website and even actioned some items for me. Installed this less than an hour ago!!! Thanks Grace.

Bag Spa Paris

Jun 28, 2025  on Shopify

Great widget, really easy to us and add to your theme! The customer service is on point and Grace was so helpful and proactive to help me set up everything correctly, a real gem!

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