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Customer reviews: Notify! Back in Stock|PreOrder

Develop by Shopify

The PreOrder ‑ Back in Stock app helps Shopify merchants manage pre-orders and notify customers when products are restocked. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,758)

Overall rating
4.9

What Merchants Think

The feedback for the app "Notify! Back in Stock|PreOrder" is overwhelmingly positive. Merchants frequently laud its user-friendly interface and seamless integration with their Shopify stores. The standout feature, consistently mentioned, is the exceptional customer support, with numerous reviewers praising the support team for their rapid and insightful assistance. Merchants have highlighted the app as a valuable tool for managing stock notifications and pre-orders, enhancing customer engagement, and boosting sales.

Key Strengths

  • Outstanding customer service with quick and effective support.
  • Easy integration with Shopify stores.
  • User-friendly interface and intuitive setup process.
  • Efficient management of notifications and pre-orders.
  • Customizable features that can be easily adapted to different store themes.

Common Concerns

  • Some initial setup challenges, particularly when combined with other apps.
  • Limited customization options for certain features.
  • A few glitches or minor bugs experienced by some users.
  • Concerns about the app's cost, especially when considering an upgrade to a paid plan.
  • Occasional compatibility issues with discount codes in the PreOrder feature.

Final Thoughts

Overall, the "Notify! Back in Stock|PreOrder" app is highly recommended by merchants who have used it. Its ease of use and the ability to significantly enhance sales and customer communication are frequently mentioned benefits. While some setup issues were reported, the robust and accommodating customer service ensures that any problems are swiftly addressed. Its effectiveness, combined with the unparalleled support, makes it an invaluable asset for any Shopify store.

Usuals

Nov 19, 2025  on Shopify

They changed their pricing structure by increasing the price by at least 100% Don´t fall for their scam and choose some other app. The prices shown on this page is also not representing their 100$ basic plan and 500$ for their advanced plan.

Petit Filippe

Nov 19, 2025  on Shopify

Suddenly they raised the prices. New prices are ridiculous. Will uninstall now.

A1 Swag

Nov 19, 2025  on Shopify

Was a great back in stock notification app now they add all these other things that I wont use and want me to pay 200.00+ a year for an app that I wont use 75% of. They should separate the addon stuff and let us pay for what we want to use. Also they wont let you change to any of the lower advertised prices such as the free or the Kickstart plan they only allow the mid to higher tiers to subscribe to. So I guess there are other apps out there.

Proslat Canada

Nov 06, 2025  on Shopify

2% pre-order fee???? once you download app you see that in the cost break down.

Accurascale

Nov 06, 2025  on Shopify

Bait and switch! We deployed at $69.90 per month, and they now want $500 a month for a basic out of stock notification solution! avoid!

Tokyo Pen Shop

Nov 04, 2025  on Shopify

This company offered a decent product, but after we were locked in to their system, they raised the prices by hundreds of dollars per month. Unfortunately it is not a simple process to migrate to a new vendor because Shopify imposes an import limit of 1000 records. If you have lots of customers waiting for notifications, you will not be able to migrate. This company was polite, but offered no assistance in dealing with this problem. Notify Me was an expensive, complicated mistake, avoid.

Santu Beauty

Oct 16, 2025  on Shopify

Unreliable for Critical Restock We installed Notify Me! to manage restock alerts for our ecommerce store, but unfortunately the experience was very buggy. It took some manual back and forth with their team to get it to work, and when our products were actually restocked, the app failed to recognize the inventory update — it stayed stuck in “out of stock” mode and never triggered the restock notifications. We reached out to support and tried troubleshooting, but the issue remained unresolved for an entire day. For a retail operation, that kind of downtime after a major restock is unacceptable — we put a lot of effort into preparing our drop, only to lose valuable sales and customer trust because the app didn’t function as intended. Support was polite, but ultimately unable to fix the issue in time. I would not recommend this app if you rely on timely and accurate restock notifications to drive revenue.

LAIF

Sep 16, 2025  on Shopify

We pay for the Pro subscription, yet without any warning, our ability to send SMS notifications and use other crucial features was blocked. We were in the middle of preparing a restock campaign for a highly anticipated product, and now we can’t send notifications to our customers due to an error caused by the app. We reported the problem to support – instead of real, immediate help from a person, we were forced to interact with an unhelpful bot. Eventually, we were told we have to wait 24 hours for the technical team to respond. The only explanation provided was that ‘this might be a bug caused by the release of annual plans.’ During this waiting period, our company is losing money – we have an active social media campaign generating traffic, with all notifications ready to go out, but we can’t send them. You simply can’t rely on this app during critical moments for your store. Because of this incident, I’ll be forced to look for an alternative solution, as this situation is unacceptable and cannot happen again. I absolutely do not recommend this app – we lost time, money, and customer trust because of this issue.

EternaCards

Sep 12, 2025  on Shopify

Product page made no mention of a 3% fee on pre-orders. We removed our previous tech before installing this one (our mistake!) based on the many positive reviews, only to see we must pay a very hefty monthly fee to get the fees down to 2 or 1% on pre-orders. Misleading product page.

Tezumi

Jul 05, 2025  on Shopify

I had high hopes for this because it advertises a nice combo of features and has good ratings… but geez it sucks. The tool is extremely rigid and limited in functionality, and customer support is condescending when simple questions are asked… As soon as you install this app it deploys and ugly out of the box configuration to production. It’s unfair to your brand image and customer experience. You have to be ready to attempt customizing the appearance immediately, otherwise… good luck. Conditional logic is not possible. The Wishlist feature is still in beta and you do not want to waste your time trying to use it. Oh and to top it all off it’s 5x more expensive than all other options out there. Annoying

GripDaddy

Jun 12, 2025  on Shopify

I hate to do this even though support was helpful. Within minutes of downloading the app i was flagged as spam so they wouldnt allow me to use the app at all. Then i had to speak with support the whole process took about a half hour to an hour. Then after all that their LITE version only allows the number they advertise as lifetime not monthly. They don't however include the word LIFETIME anywhere on their product page before you download and then wait for a half hour just to find out. Im bummed because the product may be great. But it was an awful starting experience and the false advertising on the LITE version will take me to a competitors product.

The Artists Quarter

Apr 05, 2025  on Shopify

A bit of a rip off. We only send a few notifications, but because we have a high number of 'potential' alerts, we are charged for that. Whilst the notification system is good, I don't require any of the pre order stuff. So, it would be better to have two seperate apps than two rolled in to one.

EasyGusto.fr

Mar 13, 2025  on Shopify

Arbitrary, Discriminatory, and Ideologically Driven Policy I was shocked to see that this app refuses service to stores selling wine, lumping it into the same category as gambling, weapons, and criminal activities. This is not a business decision, it’s an ideological one, as their Terms of Service even ban anything in “sharp conflict with religions.” This raises serious concerns about how much personal beliefs influence their policies. If you sell legal products like wine, be aware that you will be banned, even though many far more questionable products are accepted without issue. A business should be based on logic, not moral policing. I do not recommend this app for anyone looking for fair and consistent service.

KING CAVE

Mar 03, 2025  on Shopify

Ridiculous pricing model. they want to charge 3% transaction fee for pre-orders. Save your money and look elsewhere.

Bosie Knitwear ®

Dec 04, 2024  on Shopify

cant enter maxium preorder units for size variants

Nice Time Gummies

Sep 16, 2024  on Shopify

They do not offer support for stores selling CBD and related products but you most likely will not know that until you install the app, hopefully this will save you some time! Very disappointing.

Adept Cosmetics®

Apr 16, 2024  on Shopify

Doesn't work all the time. I get numerous complaints that they (the customer) never received a text or an email and now the Notify Me button stopped working. I was told by the Notify me app that in order for the app to work properly it needs to be babysat every week and then they need notification that it isn't working. I can accept that if it was a free app, but not for $70 a month.

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