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Customer reviews: Pickup Delivery Date —Pickeasy

Develop by Logbase

Reviews (1,195)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of "Pickup Delivery Date —Pickeasy". They appreciate its functionality in streamlining local delivery and pickup processes, contributing valuable features to their operations. The standout feature most merchants notice is the exceptional customer service, which underlines their overall satisfaction with the app.

Key Strengths

  • Exceptional customer support with prompt responses and hands-on assistance through chat and Zoom calls.
  • User-friendly interface that simplifies managing local delivery and pickup settings.
  • Flexible customization options for scheduling and delivery preferences.
  • Reliable functionality and significant contributions to operational efficiency.
  • Highly recommended customer service team known for going above and beyond.

Common Concerns

  • Occasional bugs, such as issues with pickup options disappearing upon changing quantities.
  • Limitations in integrating certain features, like delivery dates on packing slips or Shop orders.
  • Interface could benefit from further refinement, though this is often subjective.
  • Concerns about initial app glitches, although these are usually resolved promptly by support.

Final Thoughts

Overall, "Pickup Delivery Date —Pickeasy" is well-received for its robust functionality and superior customer support. While some merchants face minor challenges and feature limitations, the support team diligently addresses these issues, thus enhancing the app's reliability and service experience. The app's ease of use and flexibility make it a valuable asset for businesses managing local delivery and pickup services.

PrintPulse3D

Aug 11, 2024  on Shopify

Highly Recommend, I'm inexperienced with Shopify at the moment and adding this has made it simple. Customer support have helped me set up the app on my shopify. Both times they've known exactly what to do.

Acai Amsterdam

Aug 11, 2024  on Shopify

The assistance of Vindu setting up the shipping rate for my store was vital!!!! Thank you very much! Top service.

Unpacked

Aug 07, 2024  on Shopify

Just had a Zoom call with Siva, he was brilliant! Extremely polite and helpful. Siva dealt with all my questions in a professional manner. Great service and looking forward to using the Pickeasy app on the website.

Yew Dell Botanical Gardens

Aug 05, 2024  on Shopify

We love pickeasy for our local pickup time app. Support is awesome! Jajanane was especially helpful with our issue.

Social Box

Aug 05, 2024  on Shopify

Initial interactions were positive, but subsequent technical issues have been met with disappointing customer service. Despite multiple attempts to contact the team via the provided email, there has been no response to my query. Every time I contact support via chat, they have no clue about my query or the email I have sent. The prompt to leave a 5-star review immediately after the initial meeting raises concerns about the authenticity of the reviews displayed.

TransforMEtion Journey

Aug 01, 2024  on Shopify

Just downloaded the app and needed assistance. Was helped immediately soon as I requested help. I can not wait to see how this app works for my meal prep business.

Heritage Bakwa

Aug 01, 2024  on Shopify

Very very helpful support team. I was assisted by Febin and he was very patient for a whole hour with me and helped me with setting up the app along with modifying my store settings based on my request. 10/10 customer service.

Mo'Pweeze Bakery

Aug 01, 2024  on Shopify

Recently installed to handle local deliveries as well as pickups and shipping. The customer service has been excellent so far and Barath helped to get everything working just right.

Social Box

Jul 29, 2024  on Shopify

Janani was really helpful in getting the backend of Pickeasy App up and running. She went above and beyond, extending our 30 minute meeting to nearly an hour and a half to answer all my questions. I really appreciate her dedication. A job well done :-)

OBX Snack Pack & Party

Jul 24, 2024  on Shopify

Their customer service is amazing. Every issue I have, they respond right away. I have even had zoom sessions to talk me through how to do things. Can not recommend this app enough, the team behind it is phenomenal!

The General Pet Store

Jul 23, 2024  on Shopify

Pickeasy app is easy to use, and the zoom meeting with staff Vindu is very helpful with set up and my questions, very. happy with the service.

Da Wax Boutique

Jul 22, 2024  on Shopify

Nandini went above and beyond to help me with my business! She is a really great employee that values her customers! I appreciate her very much!

MasVital

Jul 22, 2024  on Shopify

La ayuda de Barath fue muy importante para configurar el calendario en nuestra tienda. Todo fue fácil y desde el administrador.

Maya Bakery & Bar

Jul 22, 2024  on Shopify

Sudhan from the customer service was extremely helpful and he was very patient and thorough with explaining everything. One of the best customer support I have ever had.

superdulce.md

Jul 17, 2024  on Shopify

Hey, i had some problems with settings in my case. And this app have perfect support. Janani is the best! Thanks!

Indy GreekFest

Jul 16, 2024  on Shopify

I have used Pickeasy on various stores that I manage. It has great functionality for pickup dates and time, blackout dates and hiding the slot picker on certain products. It is very easy to use. They also have great service. I have had a few occasions in which I needed their help. They are responsive and easy to work with. Great App all around!

Midtown Bake Shop

Jul 09, 2024  on Shopify

Barath was so helpful walking me through the app and getting it setup. I had no idea what I was doing and he was super patient talking me through each step. So grateful he was able to hop on a call with me!

Mari Mari Bakery

Jul 08, 2024  on Shopify

Janani was very helpful assisting me with setting up the Pickeasy app via video call. He definitely made set up a breeze!

Blossom Dreams

Jul 05, 2024  on Shopify

Siva provided me with excellent service throughout the live chat and the Zoom meeting he offered when I couldn't resolve the issue myself. He took his time to help me with the problem and was incredibly thoughtful throughout the process. Additionally, he offered great advice and went above and beyond to ensure I was satisfied with the outcome. His dedication and attentiveness made a significant difference, and I truly appreciate his effort and expertise! I highly recommend Siva for his outstanding support and helpfulness.

SAKESHO

Jun 27, 2024  on Shopify

So far so good. Easy to set up. Veena helped make sure we're set up properly and suggested some good modifications to help improve delivery confirmation to customers.

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