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Customer reviews: Pickup Delivery Date —Pickeasy

Develop by Logbase

Reviews (1,195)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of "Pickup Delivery Date —Pickeasy". They appreciate its functionality in streamlining local delivery and pickup processes, contributing valuable features to their operations. The standout feature most merchants notice is the exceptional customer service, which underlines their overall satisfaction with the app.

Key Strengths

  • Exceptional customer support with prompt responses and hands-on assistance through chat and Zoom calls.
  • User-friendly interface that simplifies managing local delivery and pickup settings.
  • Flexible customization options for scheduling and delivery preferences.
  • Reliable functionality and significant contributions to operational efficiency.
  • Highly recommended customer service team known for going above and beyond.

Common Concerns

  • Occasional bugs, such as issues with pickup options disappearing upon changing quantities.
  • Limitations in integrating certain features, like delivery dates on packing slips or Shop orders.
  • Interface could benefit from further refinement, though this is often subjective.
  • Concerns about initial app glitches, although these are usually resolved promptly by support.

Final Thoughts

Overall, "Pickup Delivery Date —Pickeasy" is well-received for its robust functionality and superior customer support. While some merchants face minor challenges and feature limitations, the support team diligently addresses these issues, thus enhancing the app's reliability and service experience. The app's ease of use and flexibility make it a valuable asset for businesses managing local delivery and pickup services.

Sweet Pea's Pies

Oct 06, 2024  on Shopify

When I first signed up for the app I would not have rated it very highly. However, after only 45 minutes with Kavishan's expert help, my store is functioning exactly as I wanted it to. Before this app, I was lost and my customers were frustrated - I even had a second website ordering system to manage all the different customer types and their orders. Now, after Kavishan assisted me, I can manage only one website and all the different types of customers will be able to order exactly what they want.

Morgenknusper

Oct 04, 2024  on Shopify

Ich hatte ein Problem mit der Anzeige vom Lieferdatum wenn ich vom Checkout zum Warenkorb zurück gesprungen bin und habe daraufhin einen Zoom Termin mit dem Logbase vereinbart. Der Zoom Termin hat wie vereinbart stattgefunden und mein Problem wurde sehr schnell gelöst. Obwohl mein Englisch nicht sehr gut ist wurde mein Problem verstanden und es wurde sich Zeit für mich genommen. Ich kann Logbase jeden mit gutem Gefühl weiterempfehlen.

Glorist

Oct 03, 2024  on Shopify

I had an incredible experience with Dhina and Subi from LogBase during our Zoom call. He was very patient and guided me step by step through setting up the delivery date app for my store. His effort and dedication to ensure I understood everything made a huge difference. I truly appreciate his help and highly recommend their service! Logbase SUPPORT TEAM is the best. Now I am using 2 of their apps SELLEASY and PICKEASY! 11/10 Rating

Aromaunga Baxters Flowers

Oct 02, 2024  on Shopify

Support is very fast. They fix my issues within 10 minutes. Can't recommend this app's team enough. Date picker works great too

GLYD

Oct 01, 2024  on Shopify

Vinduja has been amazing with explaining the whole process of Pickeasy. It's a great app to have for your Shopify store. I recommend it.

Pasteleria Manila

Sep 30, 2024  on Shopify

Bindu was very helpful! I had around 4 issues I needed help with. Unfortunately, 1 is beyond her control but for the rest of my questions, she was able to answer. Most importantly, she was very thorough and went above in beyond! She answered my questions and was 3 steps ahead in making sure everything is working fine. She was able to anticipate future needs and made it right for me immediately. Thank you so much!

MARKET JUICE

Sep 30, 2024  on Shopify

Would be great to integrate a feature that lets you add the delivery date to packing slip. Otherwise a great app with good features and fast online support.

Ma Ma Boutique Bakery

Sep 16, 2024  on Shopify

Pickup is a fantastic app, with amazing customer support. Nandini was so friendly, and fixed my initial question plus went through my store, highlighted and resolved a few other set-up issues. I'd definitely recommend the app, as support is one of the best I've seen.

Mabel's Bakery

Sep 15, 2024  on Shopify

App needs some improvement. to get more user friendly, However, the customer service is awesome specially Kavandish he helped me a lot easy time saving and straight to the point.

Sugarmoo

Sep 15, 2024  on Shopify

The support team was great and really helped us out. They provided the solution we needed, and their guidance made a big difference in improving the app. Everything worked smoothly thanks to their quick response. I definitely recommend their service!

ladouceurduterroir

Sep 10, 2024  on Shopify

Great app. Great service. We’ve been using it for at least 2 years. Lately we had some bugs (which was in fact from a compatibility problem with another app) and it was rapidly fixed by the support team! Great job!

L'AB DolceSalato

Sep 09, 2024  on Shopify

The application works very well and is very useful. What's more, the various tutorials are comprehensive and explain the functionality well. The support team is also very efficient: they respond immediately, are very helpful and also open to hearing customers' needs so as to evaluate possible implementations to improve the app even more. Nothing to say, beautiful and functional!

Rejuuv Juice Cleanses

Sep 08, 2024  on Shopify

Great feature with my Shopify store. Had some small issues getting some things set up but used the chat feature for assistance and they were more than helpful getting everything sorted quickly!

Toro Eats & Treats

Sep 02, 2024  on Shopify

I had assistance from Siva Logbase. He did a wonderfull work for me. Thank you very much for the help. He was very kind and patient! I will recommand this app to everyone!

Bees Brownies

Sep 01, 2024  on Shopify

Sudhan & Kavishan were great at fixing the issues right away and waiting whilst i was late they addressed every issue and solved it app does what it says on the tin thanks bith

Jigglys

Aug 28, 2024  on Shopify

ANNIE was amazing!!! She fixed the issue I had in a few minutes and Im so grateful to her!!. AMAZING help from ANNIE

Sweet Intuition

Aug 27, 2024  on Shopify

Sudhan was amazing with helping me set up my store and answered all of my inquiries. Thank you Sudhan!

House of Margot Blair

Aug 27, 2024  on Shopify

Barath, was so patient and quick to respond. Going out of his way to hop on a zoom call to make sure everything looked great. I feel like my checkout system is in good hands with this team as they are always there to help.

Sunshine Breads & More

Aug 23, 2024  on Shopify

A very useful and easy to use app to allow customers to choose pick ups days/times. Time slots can be as open or very narrow depending on what's needed. Support is super quick to respond and help with or fix any issues. Highly recommend

NourishMint Juice Bar

Aug 18, 2024  on Shopify

Excellent service! I had a few last-minute questions before launching my new website and Jananee was incredibly patient, helpful and taught me a lot. This ap is very much worth it!

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