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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,594)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

Fultera

Jan 21, 2025  on Shopify

Extremely happy with the service. They noticed some irregularities and issues with my merchant account and assisted me in rectifying it. Highly recommend and definitely an asset to your business.

Dusker

Jan 21, 2025  on Shopify

The reps are very helpful. Whenever I experienced any bottlenecks with my shopping feed, they are always there to help and provide solutions. Thanks for your help Sachine Vaghela.

LEJONJON

Jan 21, 2025  on Shopify

Always helpful when requesting assistance. The team are easy to get ahold of for any issues that arise.

Studio.K

Jan 20, 2025  on Shopify

This app is user friendly and really helpful to manage the product catalogue for the merchant center. Moreover, when you have an issue the support team are very helpful and kind.

The Great Garden Company

Jan 20, 2025  on Shopify

Simprosys is the absolute go-to app for submitting your products to Google for advertising. It's easy to install, get up and running with and if you should face any problems, their support is second to none! I have had assistance from Saad via a google meet call, where he easily resolved all my issues or answered my questions. Thank you Simprosys!

Premium Mobility

Jan 19, 2025  on Shopify

Really quick and helpful support. I was able to get all the answers and help I needed as I am new to the app. I would recommend this app.

NG Sàrl - The Leather Colony

Jan 19, 2025  on Shopify

Je découvre les capacité de cette application rôle central avec différents canaux de vente. Flexibilité et réponse du Support et suivi top. Merci de donner aussi des Tutos guides pour effectuer des mises à jours. Nicola

nowshopfun

Jan 17, 2025  on Shopify

Hello, I do not recommend this app. Customer support very very slow, in addition they did not solve any problem. Just copy pasting. Catalog services not working good, there is full of bugs. Pixels not working well, Google and Meta.

Luvvey.com

Jan 16, 2025  on Shopify

Outstanding customer support. Diagnosed and fixed an issue with a "mismatched price" issue in Google Merchant Centre. Would definitely recommend this app and the customer support to any serious Shopify Admins.

The Patch Box

Jan 16, 2025  on Shopify

Great interface and really helpful staff, they always help me whenever I have a question or technical issue.

Gorolia

Jan 15, 2025  on Shopify

Terrible customer support! They take four days to reply to emails, and I’m still waiting for them to fix my inactive Google conversion tag.

Cars and Me

Jan 12, 2025  on Shopify

The app is incredibly comprehensive, covering everything I need to optimize my tracking. The support team is top-notch as well, always quick to help with any questions. Highly recommend it for anyone looking to improve their tracking on Shopify!

ALLGOAL

Jan 11, 2025  on Shopify

This plugin offers a comprehensive range of features, making it highly versatile and efficient. The customer service is excellent—responsive, helpful, and always willing to go the extra mile. Highly recommend!

Booth Medical Equipment

Jan 09, 2025  on Shopify

Simprosys makes managing our Merchant Center shopping feed simple! Their support team is top notch and very responsive. We highly recommend Simprosys!

Toby Leon

Jan 08, 2025  on Shopify

The official Google app for Shopify kills your site's speed. Simprosys does everything the Google app does and so much more + it doesn't drag your site's loading time into the gutter. Last but not least, great customer service.

TM Tables

Jan 08, 2025  on Shopify

I absolutely love it, makes syncing all your products so easy and their support team is A1 highly recommend

Safe Place Solutions

Jan 07, 2025  on Shopify

Thank you to Simprosys' support for helping resolve our issue when submitting a promotion to Google.

Madeluxe

Jan 07, 2025  on Shopify

I have to thank Sachin Vaghela for his amazing help, he helped me through the entire process of fixing my gtin errors

RestoreMobility

Jan 07, 2025  on Shopify

I had an issue with duplicate products in my Google Merchant Center caused by accidentally activating the Google & YouTube app. The support agent, Saad, was extremely helpful and knowledgeable, guiding me through the cleanup process and ensuring my Simprosys feed was running smoothly. They confirmed that my ads wouldn’t be disrupted and addressed all my concerns with clarity and patience. The cleanup was completed quickly, and my feed was resynced without any issues. Highly recommend both the app and the excellent support team!

elevate your sole

Jan 06, 2025  on Shopify

The product and support is fantastic. Ashvin in particular is extremely knowledgeable and helpful. Thank you for all the support (and your patience).

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