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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,746)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

SG Liquid Metal

Mar 10, 2025  on Shopify

This is a really good app if you are having Merchant Center issues and need to bulk edit products in the Merchant Center. The support is super fast and helpful. Abhishek Tiwari helped me out a lot when I had questions, and he solved my problems efficiently.

Pump Station & Nurtury

Mar 09, 2025  on Shopify

Its only my sense of fair play that has me writing this review, because I feel like I'm spilling the beans on my secret weapon. This app is rock solid, meshes with Google perfectly, and for me wasn't that hard to learn. Don't do what I did, get itchy after a while and try the Shopify Google app again. That was a mistake. Shopify is a great enabling platform but that particular integration with Google leaves a bit to be desired. I really love that from time to time, they add new features to this app that, like the core feed, are rock solid. This is by far the best app money I spend each month, and it really helps a smaller business to compete in the sea of internet merchants. Keep enhancing and innovating. We will be subscribers.

Myracle

Mar 07, 2025  on Shopify

Fantastic experience with this app, i've used it on all my stores for years. It works great but the support is the best of all the apps I use. It's like having a Google team working alongside for any issues that may come up along the way. 5* team, thank you!

Lovey Prints

Mar 07, 2025  on Shopify

Amazing app literally does all the work for you and their support is so quick to respond with super helpful advice, all for a great price too. Thanks so much guys!

nice.stories

Mar 06, 2025  on Shopify

A great app, with a great customer service solving all issues very quickly. Using a csv file for updating some product infos is a bit time consuming - but this is the only thing I have to complain about.

be.fems

Mar 06, 2025  on Shopify

Support is always very helpful and knowledagble, they're going to respond to any issue and help you. We've been overseeing multiple Shopify stores in the past and Symprosys is always our #1 choice! Highly recommend them

Canis Luxury

Mar 06, 2025  on Shopify

Hello Simprosys Team, Saad help me troubleshoot my problem. They help me very fast and it was very easy guiding me every step. Thank you again.

AWNL Taiwan

Mar 04, 2025  on Shopify

A very useful application that helped me overcome Shopify's conversion tracking double-counting bug. We have been using it for 2 years, and I've used it for tracking ads across multiple platforms. It's very simple to use, and they keep updating it regularly. Additionally, their customer service is extremely responsive and attentive. This is one of the best experiences we've had with a Shopify app. I truly love it.

Chilled Rides

Mar 03, 2025  on Shopify

Very useful app and super-helpful staff. Ashvin, Nikunj and Shemant in particular went above and beyond in helping resolve some schema issues with my store this weekend. Highly recommended.

Miriam Art

Mar 01, 2025  on Shopify

Sachin Vaghela and all the Simprosys team were very helpful to us, helped us with conversion tracking, technical issues we were struggling, creating custom pixel event and more. Thank you very much Sachin!

BRILLIO

Mar 01, 2025  on Shopify

Excelente app, faz o que promete e muito mais. Além disso, o suporte é rápido e eficiente sempre.

Kids Love Play

Mar 01, 2025  on Shopify

I used this app and then uninstalled it. I requested my account to be disconnected from GMC and received confirmation that it was done. However, it turned out that Simprosys still has access, continues to receive emails from Google (monitoring activities), and is likely storing data. Additionally, spam started appearing after the integration, which wasn’t there before. This app likely has data security issues. Be careful and check your accounts.

The Optical Hut

Feb 28, 2025  on Shopify

Support so far has been top-notch and invaluable. It is exactly what you need when venturing into new realms of technology and complex data syncs (well, for me, they are). Highly recommend :-D

Gleamy

Feb 27, 2025  on Shopify

I contacted the customer service again with an issue coming from my GMC. I got response in less then two minutes and the complex problem has been fixed in less than 15 mins. Well done simprosys, keep up with the good work. Thank you

The Aquascape Shop

Feb 27, 2025  on Shopify

Exceptional Support from Simprosys Team! ⭐⭐⭐⭐⭐ I can't thank the Simprosys support team enough for their outstanding assistance with troubleshooting my Google Shopping feed for Google Merchant. From the very start, they were incredibly responsive, patient, and knowledgeable, guiding me through every issue I faced. Not only did they help me identify and correct the mistakes in my feed, but they also went above and beyond by performing fixes on my behalf. Their attention to detail and willingness to ensure everything was correctly set up made a huge difference in getting my products approved. Their level of customer service is truly top-notch, and I highly recommend Simprosys to anyone needing expert help with their Google Shopping feed. Thank you again for your exceptional support!

loopspaceuk

Feb 24, 2025  on Shopify

I've recently installed Simprosys, and so far its ticking all the boxes. I'm using it for our multi feed creation for our EU Markets (language & currency conversions), and conversion tracking. Setup has been pretty straight forward. I reached out to support for the first time today, and they were prompt and thorough. All-in-all, I'm very happy thus far.

La Truffe Pimpante

Feb 24, 2025  on Shopify

Intuitive app, well designed, much better than the google application for sending a feed. Support is very efficient and provides a quick solution. Thank you for your reliability

Majesty Home Decor

Feb 22, 2025  on Shopify

not possible that a software company doesn't whave any customer service on the weekend in 2025. I have a problem with google ads and I've to wait until Monday to fix it

Outdoor Tool Box

Feb 20, 2025  on Shopify

Saad was amazing in helping us throughout our queries. He provided clear and specific instructions and guidance. Amazing customer support team!

Puppy Pacha

Feb 20, 2025  on Shopify

Great Support & Efficient App! I’ve been using Simprosys to manage my Google Shopping feed and conversion tracking, and I’m very satisfied! The app is intuitive and makes managing Google Ads campaigns much easier. But most importantly, their customer support is outstanding—responsive, professional, and always ready to help. I had questions about conversion tracking, and the team took the time to check my setup and guide me through the process. If you're looking for a reliable solution to optimize your feed and tracking, I highly recommend Simprosys!

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