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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,594)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

Car Shade Co.

Nov 05, 2024  on Shopify

Fairly good app, however they are never online when they say they are. Also the conversion tags dont seem to work for me, i get add to cart and start checkout and not complete checkout.

Fishers Finery

Aug 14, 2024  on Shopify

Some nice features to get you started. Couple of complaints, though: 1) Customer service is not readily available. 2) Annoying amount of banner ads on their dashboard and using their tools for other apps they own. If you 'x' out, they come back in 1 minute. 3) Red alerts on the dash really mean that they have new features. Has nothing to do with warnings or errors. Red alerts will not go away. 4) I cannot put in sizes into the product unless I do it on Shopify and with towels as the category, I'd prefer to leave it out on Shopify. Google recommends/requires it. No feature with their program for this.

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