Used to be a great app, but now their customer service is terrible. I've contacted them five (!!!) times through Shopify, and they still can’t find my email. Complete letdown. I can’t recommend them—there are far more reliable apps out there.

Lots of bugs, things aren't working correctly, useless support

Customer support here is a joke. Worst experience ever.

The App cannot remove products in feeds removed in Shopify Markets which means products not available in other countries is visible there - the whole reason why I choosed this app else I could just as well continue to use shopify/Merchant center without the use of this app.

The app is quite complex and requires a lot of attention to detail. We discovered it adds extra customer event tags, which slowed down our homepage and product pages by 15–20% (confirmed with Google PageSpeed). Since we don’t run Google Ads or Facebook Ads, the app brought no real benefits, only slower performance. Support is not available during the day and replies only by email. In the end, we decided to uninstall, as it was just wasting time and money. Make sure you truly need this app before installing.

We discovered that the Simprosys app is automatically turning on tracing tags via the Web Pixels API without our permission. This is a serious concern because it results in duplicate events being sent to platforms, which can completely distort analytics and ad tracking data.

This app is terrible and not user-friendly. I used it for 3 months and my Google Merchant Center account was suspended for “Website Needs Improvement,” even though my website was perfectly fine. When I reached out for help, they never responded to my emails. The app also sends way too many unnecessary product links to Google Merchant Center; most of them weren’t even from my website, and I have no idea where they came from. I only have about 500 products, but this app submitted data for over 121,000 product links. Because of this, my account was suspended. Thankfully, after Google’s manual review team checked everything, the issue was resolved. But this app and their customer support caused the problem in the first place. I don’t see why I should pay for a service that provides no real solution and ignores support requests. Avoid this app, it’s not worth the trouble.

All of a sudden their feed stopped working. and order flow got affected. Also no support on Saturday and Sunday. Means if we face any problem on Saturday and Sunday, we have to stop campaign and to install another tool for feed submission. Means business loss. This is not acceptable at all

No support provided, and no email on app to communicate with at all. they on purpose hide their support to not hep with issues and concerns. I do not recommend app as their other Apps their

I have a problem, but there is no way to contact them and i am their paid customer, earlier they used to have live support the now its not there...

Ruined my current GMC and google ad setup. Had a 1100% ROAS running my ads manually. Installed this and was told it wouldn't affect my current setup. With a few days my ROAS is now <500%. Products have been adjusted in my data source and was assured this wouldnt happen. Confusing app, useless support that was slightly rude and abrupt but maybe that was a language barrier so i wouldn't say that was too much of an issue. However, the drop in my ROAS is the main issue for steering clear.

I used this app and then uninstalled it. I requested my account to be disconnected from GMC and received confirmation that it was done. However, it turned out that Simprosys still has access, continues to receive emails from Google (monitoring activities), and is likely storing data. Additionally, spam started appearing after the integration, which wasn’t there before. This app likely has data security issues. Be careful and check your accounts.

Really disapppointed to find our tracking suddenly stopped from 30th Jan and we didnt have any idea apart from seeing our store performance decline dramatically. Happy to amend this if someone from simprosys can actually respond to my query and resolve.

Terrible Customer Service. Issue ongoing for more than a week and still can not see how they are going to resolve their mistake. Continue to ignore basic questions and have failed to take responsibility. Performed updates in google merchant centre without consent and blamed issues on "google errors". Then asked me what the google errors are when they were the ones who said there were errors! Sent communication to an alternative email without consent. They seem to be confused and responses are to deny responsibility rather than resolve the underlying issue, there by continuing to impact the customer.

Hello, I do not recommend this app. Customer support very very slow, in addition they did not solve any problem. Just copy pasting. Catalog services not working good, there is full of bugs. Pixels not working well, Google and Meta.

Terrible customer support! They take four days to reply to emails, and I’m still waiting for them to fix my inactive Google conversion tag.

I have been using this app for 3 years but I am starting to realize now how much they came in the way of our data collection. Sure it is great value for $5, but do you really want your data collection from ads to be setup by a team that just copies and pastes answers? These guys are the laziest people when it comes to ticket resolution. Often times I get the same message of giving them access in the same thread, something I have given them years ago and repeatedly remind them. It takes 30 responses to get anything resolved, and this week I decided to move on to another tool. If you spend thousands on ads, take to a better solution, these guys have a terrible product. I have been using them for 3 years and in the last week my data collection has improved significantly with another tool. Pay cheap prices and get cheap service, as simple as that

TERRIBLE support, to sum it up in two words: slow and incompetent