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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (3,921)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Rick's Pet Supplies

Nov 13, 2024  on Shopify

Google seems to not want to connect My Shopify store i'..,ve tried a few times. i may need a chrome extension

Aprika

Nov 13, 2024  on Shopify

Can you tell me if the purchase goal is tracked automatically when integrating Shopify with GA4, or does it need to be set up through GTM?

[Tienda Colômbia]

Nov 12, 2024  on Shopify

muito boa a experiência mais preciso anuciar mais para pegar mais prática e aprender a otimizar as campanhas

Spiceboxgrocery

Nov 12, 2024  on Shopify

Google & YouTube app is great help for me. I have been able to promote my business successfully using Google.

Gulwears.pk

Nov 09, 2024  on Shopify

it's great experience to explore & lead my business through google & YouTube app on shoplifty.

Restano - Restposten super günstig

Nov 06, 2024  on Shopify

Die Einrichtung ist selbsterklärend. Man wird durch die App geführt und muss eigentlich nur zustimmen. Schon hat man alle Funktionen freigeschaltet und eingestellt. Für mich lief es reibungslos.

Tier-Shirts.com

Nov 05, 2024  on Shopify

Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht. Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert! Total nutzlos und zeitraubend!

Mosinn Art Boutique

Nov 05, 2024  on Shopify

I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.

Tim A. Evans

Nov 04, 2024  on Shopify

If you have a shop with a lot of existing products, you may have to change a lot of things. Google Shop wants a lot of information of the products.

URBANDEL

Oct 29, 2024  on Shopify

**Please read** I usually avoid leaving negative reviews, but I feel compelled to share my experience to help future customers. Google Merchant is a nightmare! Their approval process traps us in a relentless cycle of frustration. We fix "Misrepresentation" issues only to face repeated demands—domain accuracy, broken links, placeholders, mismatched product details, and incomplete site info. It's an enormous waste of time and resources, hindering our business growth. Despite being verified on Instagram with a blue check mark, Google still complicates our merchant account with endless hoops. Their process is inefficient and infuriating. We need real solutions, not perpetual problems. Avoid Google Merchant if you value your time and sanity!

NextFriday

Oct 26, 2024  on Shopify

New to e-commerce, set up this app, and used it to sort out thousands of product feed issues. Job well done Google!

LWC Parts

Oct 26, 2024  on Shopify

Un peu compliqué au départ avec les références GTIN ou MPN mais une fois tout bien assimilé comment rentrer les références tout se passe très bien.. Les fiches produits sont validées quasiment instantanément et référencées dans le moteur de recherche Google.

Furry Joy Shop

Oct 25, 2024  on Shopify

L'application Google & YouTube sur Shopify est vraiment excellente pour connecter et synchroniser facilement notre boutique avec les plateformes Google et YouTube. Elle simplifie grandement la gestion et la visibilité de nos produits en ligne. Cependant, lorsqu' il y a des erreurs, les notifications manquent parfois de précision, et il peut être difficile de trouver rapidement la source exacte du problème. Cela prend parfois du temps, ce qui pourrait être amélioré Malgré tout, c'est une application géniale et très utile. pour toute boutique Shopify cherchant à étendre sa présence en ligne !

Fancy Clothes

Oct 24, 2024  on Shopify

Works fine and easy. could be improved with bulk edites all by a group not per single item. i mean, add age cat. for 7k products xD but all other things, pretty good so far.

ECOMPANY

Oct 23, 2024  on Shopify

Muchas gracias, sin esta app hubiese sido imposible corregir los problemas que teníamos. Sigan mejorandola gracias

SHOPPING MATRIZ

Oct 23, 2024  on Shopify

The application's functionality appears to vary from time to time. Standard events are fickle (sometimes coming close to reality and sometimes having no relationship). This new privacy policy greatly hampered event tracking (tag manager) and campaign conversions. Even by perfectly configuring this new customized web pixel, it is not possible to correctly capture the purchase event as there are payment methods that do not redirect to the thank you page (such as pix and bank slip). The merchant center and analytics work normally, however the tag manager and Google ads leave something to be desired in data capture. In part, the problem is also the fault of Shopify itself, which makes unnecessary advances and ignores merchants' main issues. Like these new checkout guidelines. Unfortunately, our hands are tied now (technological limitations). I hope Google and Shopify can improve this situation as soon as possible.

Infinite Avenue

Oct 21, 2024  on Shopify

Very useful app if you want to connect your product to Google Directly, really recommend using this app, very useful and help you stay organized with your Product.

ArtesaniaJamb

Oct 21, 2024  on Shopify

Me parece una aplicación muy útil para posicionar mi tienda. Seguiré trabajando para optimizarla.

misk

Oct 19, 2024  on Shopify

Most pathetic. They have flagged my site as misrepresented. I’ve checked, rechecked and raised queries with them. They have generic answers and have zero merchant support. I’ve wasted a whole week on this pathetic no good app

OSAROOM x ,halo/POD

Oct 18, 2024  on Shopify

まだ、スタート間もないので売上はないですが、少人数運営の事業にも優しく、素晴らしいと思います。 ただ、運用が理解できていないのか、Googleの要件を手動で入力しないとエラーが発生してしまうので、商品ページ内で要件を満たせればと思います。

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