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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (3,921)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Pattes d'or

Oct 18, 2024  on Shopify

Je suis satisfait avec les produits google, difficile des fois à comprendre, mais le résultat est surprenant, mais des fois ça prend du temps pour comprendre, car c'est très technique.

AC Lombarda cornici

Oct 17, 2024  on Shopify

In general the relationship with Google is satisfactory, but I must say that I often have problems with disapproval of products for non-corresponding price, but in reality all the products disapproved for this reason are correct with the corresponding price, the frustrating thing is that you can not get support to solve this problem, if someone can help me solve this problem I say thank you.

Karmeliny-fan

Oct 16, 2024  on Shopify

Considero que es de todas la mas recurrente los usuarios, sin embargo las observaciones que ha hecho cobre mi pagina no son muy claras y, el apoyo de soporte técnico no es eficiente.

www.resmystore.com

Oct 15, 2024  on Shopify

This is a wonderful app it is well made. I like it so much that I can connect with all of my clients.

EEVblog Store

Oct 15, 2024  on Shopify

This app is garbage. When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account. This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work. So it's imposisble to get my Shopify store ads under my Youtube channel.

Dynadevice

Oct 11, 2024  on Shopify

Complications in verifying my business profile, I understand that it is because of safety but responding time is long.

Lunar Spring Tide

Oct 09, 2024  on Shopify

im confused with how to link my products so if there was a bit more guidance i'd be able to follow along faster.

Fancydecor

Oct 09, 2024  on Shopify

I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses. I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood. The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended. I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.

NuevArt

Oct 07, 2024  on Shopify

No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?

NNEYAH Cards & Gifts

Oct 06, 2024  on Shopify

Regarding Google Analytics: despite saying connected, no data reflected in google analytics. Solution: manually install the tag for data to reflect on Google Analytics dashboard.

Kids Bedroom Accessories

Oct 06, 2024  on Shopify

I’ve encountered with the Google Merchant Center integration on my Shopify store. Specifically, the GTIN (Global Trade Item Number) for my products is not syncing properly with Google Merchant Center, which has led to limited product performance and visibility.

Nood Nutrition®

Oct 02, 2024  on Shopify

App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc. No explanation or help on how to get the app pixel to 'connect'

Winter Snow Boot

Oct 01, 2024  on Shopify

I've been trying to set up Google Merchant Center through this app, and my account was suspended due to "policy violations" without clear explanations. The reasons given, such as "website needs improvement" and "misrepresentation," are vague, and despite my attempts to resolve these issues, I've received little to no assistance from Google or the app support team. It's frustrating because I've worked hard to meet the basic requirements, and I still don't understand why my account remains suspended. I've been trying to fix this for so long now, and the lack of clarity and support is disappointing. I expected a smoother experience from a platform integrated with Shopify, but instead, it's been a headache. I hope the developers work on improving support for users dealing with these kinds of issues.

CheapLubes.com

Sep 30, 2024  on Shopify

Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare. Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? [email protected] Tickets 5-4663000037182, 3-0438000037058, 7-6730000037298

EPYK

Sep 29, 2024  on Shopify

Facilidad de conexión con las cuentas de Analitycs, merchant y ads. Aplicación imprescindible. TOP

Mercado Tamarana

Sep 28, 2024  on Shopify

estou configurando na shopify, porem tenho mentoria do Jota Fiuza, o meu trabalho por hora está tranquilo, consegui fazer toda configuração recomendada que recebi no roteiro. Muito obrigado.

Beleza Preventiva

Sep 26, 2024  on Shopify

Deu um pouquinho de trabalho para realizar as configurações, más agora esta legal, os produtos estão rodando no google!

CrownGlow Emporium

Sep 26, 2024  on Shopify

I recommend this app. It helps me connect my store to Google Merchant Center and keep my store/product info updated across the Google platform.

CheapLubes.com

Sep 25, 2024  on Shopify

Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app is no longer reporting sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.

Seedem

Sep 23, 2024  on Shopify

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