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Customer reviews: Google & YouTube

Develop by Google LLC
<h3>What Merchants Think</h3> <p> The "Google &amp; YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges. </p> <h3>Key Strengths</h3> <ul> <li>Intuitive and user-friendly interface.</li> <li>Seamless integration with Google tools for efficient collaboration.</li> <li>Automatic handling of advertising and business workflows.</li> <li>Positive impact on sales and business efficiency for many users.</li> <li>Easy setup for those targeting basic functionalities.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Frequent account suspensions for vague "misrepresentation" reasons.</li> <li>Lack of effective support and slow response times from Google.</li> <li>Complexity in setting up conversion tracking with Google Analytics.</li> <li>Technical bugs and sync issues with Shopify and Google Merchant Center.</li> <li>Redundant processes and misclassification of products.</li> </ul> <h3>Final Thoughts</h3> <p> Overall, the "Google &amp; YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction. </p>

Reviews (9,619)

Overall rating
4.6

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

semcoworks

Jan 29, 2025  on Shopify

App used to work well until Google changed all their reporting. Even had a call set up with Google (their support is from India) and everything went to shit. had hire a marketing agency to fix the shit from Google.

Mira Sales

Jan 27, 2025  on Shopify

Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered

Archy's Garage

Jan 26, 2025  on Shopify

"This app has been a fantastic addition to our workflow! It’s intuitive, reliable, and packed with features that help us stay organized and efficient. The integration with other Google tools makes collaboration seamless, and the updates keep getting better. Highly recommend for businesses or anyone needing a powerful, user-friendly app!" 5/5

The Nose Knows Perfumes

Jan 23, 2025  on Shopify

The app automatically handles most of the work and barely has given me any trouble. This is advertising done right

Green Fuel BV

Jan 22, 2025  on Shopify

Goede app, werkt fijn en gemakkelijk. Producten synchroniseren aan Google voor Google Merchant werkt goed.

Luca Kayz

Jan 21, 2025  on Shopify

Leichte Einrichtung, bisher top Erfahrung. Ich bin gespannt, wie sich Google Merchant auf unsere Verkäufe auswirkt :D

Homestead Supplier

Jan 20, 2025  on Shopify

It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page. I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up. Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.** I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.

Deitylove Jewelry

Jan 19, 2025  on Shopify

This is a very good application that can help many people, and many people have obtained the results they want through it.

Wild Country Customs

Jan 18, 2025  on Shopify

Currently tagged as "Unsupported" by Shopify. When will Google & YouTube get this app updated to meet the new Shopify API? Many buttons on the app do not work. Needs to be simplified and have less buttons to subscribe to spam.

Zia Color Store

Jan 16, 2025  on Shopify

It’s terrible that I’ve tried reinstalling and uninstalling 4-5 times over the past three months. - Setting up conversion tracking for Shopify is overly complicated. If I use third-party apps, they gain access to my ad account, exposing all sales data or ad information. - If I install the official apps from Google (like the Google & YouTube app), they fail to report data accurately. For example, I had 8 orders from Google Ads, but the report only recorded 3 conversions, which affects ad learning performance. - If I try to set up conversion tracking from GTM (Google Tag Manager) to Shopify myself, I need to know some coding or be proficient with it (layers, scripts, etc.). How can a sales manager do this on their own? Shopify makes everything unnecessarily complicated. In conclusion, both Google Apps and Shopify deserve a poor rating due to the overly complex setup process for conversion tracking.

NEVERSLEEP

Jan 16, 2025  on Shopify

Broken garbage, after wasting months trying to solve the issue with "misrepresentation", the app became incompatible after updating my store. After reinstalling the app, the store name is "invalid" within the new merchant account. Pure garbage that doesn't actually work properly. None of the error messages help you diagnose any issue and your left guessing, don't even bother with support because they wont help you. You're on your own.

Inspira Spark

Jan 15, 2025  on Shopify

The app performed well during Q4, with solid sales driven by Google Ads. However, we’re now encountering issues where Google Ads prompts us to "Set up a Google tag," even though everything was previously configured correctly. Additionally, the app is now flagged as "unsupported by Shopify," which is impacting our business operations. Please address these issues promptly, as they are affecting performance.

Ali Di Drago

Jan 15, 2025  on Shopify

nella migliore tradizione deli prodotti google, questa implementazione è stata guidata passo passo e le attività si sono svolte correttamente nei tempi annunciati.

Dope Skin Co

Jan 13, 2025  on Shopify

We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!

Paws For Baby

Jan 05, 2025  on Shopify

Excellent application, I recommend it, it is very good and facilitates many activities of my company, it collaborates with the sales of my site

miozogoshoppy

Dec 24, 2024  on Shopify

penso di essere stato aiutato alla configurazione ,no mi sono scoragiato , e orta dovrebbe essere tutto apposto

KaffeExpert.dk

Dec 19, 2024  on Shopify

Update 20/12-24 Installed app again, not usefull and still the same issue. Can not even find my google merchant account in the app on shopify. I wonder what respons will be this time LOL Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard. also NO help from google, but they clearly dont care as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER! I do so much hope The EU gets to divide alpabet and google browser in to small pieces. Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.

SOSYAL CLIMBERS

Dec 13, 2024  on Shopify

**Please Read This** My account is suspended for misrepresentation, but my website is fully transparent. Policies, secure payments (Visa, PayPal, etc.), and SSL are in place. I lack reviews as my site isn’t popular yet—how can I highlight reviews if none exist? Even Shopify's team found no issues. I’ve followed all Merchant Center SEO rules and provided required policies, yet I’m still rejected. I offer 1-2 day delivery in India. You again suspended my account after I submitted a good review.

Baharnaz Gallery

Dec 12, 2024  on Shopify

I was very happy doing business with Baharnaz.galler. her products are much better than I ever thought they would be.

abedis.cl

Dec 12, 2024  on Shopify

Nunca hemos ocupado esta herramienta, nos costó un poco comprender como se configura. Esperamos que nos ayude en la etapa de ventas.

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