Customer reviews: Google & YouTube

<h3>What Merchants Think</h3> <p> The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges. </p> <h3>Key Strengths</h3> <ul> <li>Intuitive and user-friendly interface.</li> <li>Seamless integration with Google tools for efficient collaboration.</li> <li>Automatic handling of advertising and business workflows.</li> <li>Positive impact on sales and business efficiency for many users.</li> <li>Easy setup for those targeting basic functionalities.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Frequent account suspensions for vague "misrepresentation" reasons.</li> <li>Lack of effective support and slow response times from Google.</li> <li>Complexity in setting up conversion tracking with Google Analytics.</li> <li>Technical bugs and sync issues with Shopify and Google Merchant Center.</li> <li>Redundant processes and misclassification of products.</li> </ul> <h3>Final Thoughts</h3> <p> Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction. </p>

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Reviews (9,619)

Overall rating

4.6

5

1,512
4

164
3

56
2

9
1

52

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

Intuitive and user-friendly interface.
Seamless integration with Google tools for efficient collaboration.
Automatic handling of advertising and business workflows.
Positive impact on sales and business efficiency for many users.
Easy setup for those targeting basic functionalities.

Common Concerns

Frequent account suspensions for vague "misrepresentation" reasons.
Lack of effective support and slow response times from Google.
Complexity in setting up conversion tracking with Google Analytics.
Technical bugs and sync issues with Shopify and Google Merchant Center.
Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Furniture Ripple

Mar 22, 2025 on Shopify

good

semcoworks

Jan 29, 2025 on Shopify

App used to work well until Google changed all their reporting. Even had a call set up with Google (their support is from India) and everything went to shit. had hire a marketing agency to fix the shit from Google.

Segni d'Argento

Dec 11, 2024 on Shopify

Finora esperienza molto deludente con Google Merchant Center & Google Ads: dopo aver perso molto tempo a impostare i dati richiesti dal Merchant Center e da Google Ads (tramite un sistema poco intuitivo e tutt'altro che user friendly), Google mantiene bloccata la pubblicazione dei prodotti ogni volta rilevando nuovi errori o mancanze di dati che non venivano segnalate precedentemente. Spesso risulta difficile capire come intervenire per risolvere, in quanto l'errore non viene specificato ma viene descritto in maniera molto generica. Anche apportando le integrazioni richieste e dopo aver ricevuto le loro email di conferma della risoluzione del problema, continuano a bloccare l'account. Tra i diversi errori, ad esempio, segnalano la mancanza dei dati d'inventario quando invece in Shopify i dati risultano tutti in ordine (probabilmente dipende da malfunzionamenti dell'API). Per non parlare di alcune policy sui prodotti: ad esempio Google chiede di eliminare dal negozio di gioielli di Shopify dei semplici ciondoli a forma di croce perché potrebbero essere "offensivi". Insomma, l'integrazione finora lascia molto a desiderare.

Maxim Creation

Nov 25, 2024 on Shopify

Hi, We are getting error while integrating Google anlytics GA4 property with Shopify. The admin access of the Google ads, Google Analytics is with same email id.

Rick's Pet Supplies

Nov 13, 2024 on Shopify

Google seems to not want to connect My Shopify store i'..,ve tried a few times. i may need a chrome extension

Nood Nutrition®

Oct 02, 2024 on Shopify

App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc. No explanation or help on how to get the app pixel to 'connect'

Atlas McNeil Healthcare Community

Sep 09, 2024 on Shopify

Yes, it's easy to install. BUT it doesnt report the transactions correctly, have noticed duplicate transactions on many occasions. I've disabled the app and using another app to better manage analytics..

One Piece Collection

Aug 20, 2024 on Shopify

The Best Numbing Cream

Aug 04, 2024 on Shopify

This would be better if it integrated the Google merchant reviews after purchase. You want people to have authentic reviews and have a system for it but you don't integrate it with the biggest platform.