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Customer reviews: Google & YouTube

Develop by Shopify

Reviews (4,378)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Cepax

Dec 27, 2025  on Shopify

Google Merchant Center platformundaki Google müşteri yorumları snippet kodunu ekleyecek bir alan yok. Shopify ödeme sayfalarına ek bir kod eklemeye izin vermediği için bu kodu kendimiz ekleyemiyoruz. Bu konu hakkında geliştirme yapılması gerekiyor.

Hey Gorgeous You

Dec 26, 2025  on Shopify

I really like Shopify is really helping me integrate YouTube in Google. I’m a little confused but I think I’ll get it overtime. The more I navigate the system the more comfortable it is thank you so much for helping me in the integration process

House of Nyabinghi

Dec 20, 2025  on Shopify

After complaining a year ago, this app is still incredibly glitchy and does not appear to be syncing correctly with the Google Merchant Centre (GMC). I still have old products showing up on GMC - and subsequently Google pages - despite me archiving them in my Shopify backend and removing them on the GMC...only for them to reappear on GMC. Now my new products aren't syncing correctly to GMC and I can't re-verify my website...nonsensical behaviour again so have had to reach out to Google Support...again. If I could give -10/10 for this app I would.

FunkyTeesClub

Dec 18, 2025  on Shopify

Over the past few months, I have been extremely frustrated with the app. Despite selecting manual product sync, it continues to push products to Google Merchant Center, which is negatively impacting our performance marketing. I request you to please fix this issue at the earliest.

Blade Bushido

Dec 16, 2025  on Shopify

Cette application nous simplifie grandement la vie a nous les petit e-commerçant car elle réunit tous les module d'ads au même endroit

Sleekdenim.com

Dec 13, 2025  on Shopify

I've been having the same problems as the previous Shopify merchants. My account is suspended for misrepresentation. However, I fix the so-called errors and the account is still suspended. The assistance is sub-par, only offering automated responses. I will be deleting this app as it is frustrating to use and non productive.

petyoful

Dec 11, 2025  on Shopify

Using this app, data does not go completely to the Google Merchant Center account; data from the website to the Google Merchant Center account is mismatched.

Como un pingüino en el desierto

Dec 10, 2025  on Shopify

No le pongo 5 estrellas porque tengo productos de moda que Google detecta como artículos de sexo cuando no es el caso, son arneses que son llevan encima de la ropa como un cinturón y otros productos de cosmética que detecta como artículos de farmacia que deberían venderse bajo prescripción medica. ¿Pero qué jilipolleses son estás? Lo peor es que no se puede cambiar. Así que mucha IA mucha IA, pues a la IA le quedan cosas por aprender.

Office Max

Dec 07, 2025  on Shopify

You should be ashamed of how broken the entire environment is: google app, shopify, ga4, ads, merchant. Think first, test and then implement. Nothing works as presented to work.

WN Emporium

Dec 02, 2025  on Shopify

The Shopify app with Google Merchant Center syncing products quick and automatic. It keeps inventory updated, simplifies setup, and ensures your products meet Google’s requirements. A helpful tool for boosting visibility on Google Shopping with minimal effort. Thanks Shopify!

Camila Brancalhão Store

Dec 01, 2025  on Shopify

Integração do Google é perfeita após a aprovação... uma ferramenta essencial para que quer vender muito na rede.

Brilliant Technologies

Nov 30, 2025  on Shopify

Great idea, but the local feed partnership files doesn't clear old products, and also if you clear it, never rebuilds with exisitng products. No way to trigger a full sync etc.

Posh Lana

Nov 28, 2025  on Shopify

I’m extremely disappointed with this app. For a full year, I’ve been stuck in a loop of suspension and generic “Misrepresentation” messages. The app offers no real insight, no manual review, and no actual help. It just keeps generating the same template messages over and over. I’ve fixed everything on my store, followed every policy, and still no progress. If you expect real support or human review, this app won’t give it to you. Totally unhelpful and incredibly frustrating.

Rabeas Pferdeshop

Nov 26, 2025  on Shopify

Einfache Handhabung , schneller Erfolg , man kann schnell Aktionen einfügen oder etwas ändern, man bekommt Anregungen um seinen Absatz zu steigern. Mein Pferdefuttermittelzusatz Shop läuft damit sehr gut. https://rabeas-pferdeshop.myshopify.com/

New Yorker Bagels

Nov 24, 2025  on Shopify

App is inaccurate and confusing. Google support told me this app automatically adds GA tracking code, but in that case how do we prevent double reporting with our Tag Manager, which we need for other scripts? They were unsure. Google support also doesn't seem to understand that ShopifyPlus users no longer have any access to our checkout code. There is also a warning about "mistakenly added tags" but trying to fix it is very complex, and so far ineffective. In addition, The Google Merchant Center widget says we have 0 products / 0 approved when in fact we have 100s of live products listed there. The only "Suggestion" from the app? Increase spend. gee thanks.

Unique Pens By Randy

Nov 23, 2025  on Shopify

it was easy to install...it helped my to deal with issues registering with the google merchant center

Katt’s Mania Trendy Finds Hub

Nov 18, 2025  on Shopify

The Google part is really good, but the YouTube part is a bit demanding, especially with the 1000 followers requirement, which is way too high a number for a store that's just starting out like mine :-/

BTTO

Nov 15, 2025  on Shopify

Diese App ist sehr zuverlässig und erleichtert die Arbeit enorm. Die Verbindung mit Google Merchant Center und YouTube funktioniert schnell und stabil, und Produktfeeds werden automatisch und korrekt synchronisiert. Besonders hilfreich für Händler, die ihre Produkte effizient bewerben und mehr Sichtbarkeit erreichen möchten. Sehr empfehlenswert!

Mabon Magick

Nov 11, 2025  on Shopify

A bit tricky to set up with some initial linking errors, but I’m glad everything’s finally connected and working properly.

Store of values

Nov 01, 2025  on Shopify

Avoid this platform if you value sanity. Nothing is consistent: one typo and the entire feed stops syncing, then you get flagged as if it’s your fault. The rules are vague, enforcement is random, and customer support recycles canned answers that solve nothing (via email, no phone, no chat, days of waiting and waste of time for no help etc...). You follow the documentation line by line, it still fails, and then you’re punished for “non-compliance.” It’s a trap of moving goalposts and zero accountability—not a place for anyone who needs reliability. Basic tasks spiral into endless loops: sync → error → appeal → repeat. The system penalizes microscopic formatting differences while ignoring its own bugs. They demand millimeter-perfect standards from you, yet don’t hold themselves to the same—a terrible example. Miss a single character, the feed won’t refresh; fix it, and you get a new unexplained rejection. You don’t even know if they’ll ban you because the Shopify feed refresh lags a few minutes—delays outside your control—so you never get a real diagnosis; support replies with copy-paste templates and you get banned for that too. Support is slow, scripted, and unhelpful. This wasted days and delivered nothing. And here’s the kicker: if a review fails, your Google Ads account can get restricted or blocked; you’re forced to wait days before requesting another review, and those reviews are rationed. Burn through a few attempts and you’re effectively shut out of ads for good. Now I understand why so few people stick with this platform and choose alternatives. This isn’t a professional ecosystem—it’s roulette with your business on the line. I’m switching to alternatives immediately so I can actually see my ads delivered.

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