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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (3,921)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Paws For Baby

Jan 05, 2025  on Shopify

Excellent application, I recommend it, it is very good and facilitates many activities of my company, it collaborates with the sales of my site

miozogoshoppy

Dec 24, 2024  on Shopify

penso di essere stato aiutato alla configurazione ,no mi sono scoragiato , e orta dovrebbe essere tutto apposto

KaffeExpert.dk

Dec 19, 2024  on Shopify

Update 20/12-24 Installed app again, not usefull and still the same issue. Can not even find my google merchant account in the app on shopify. I wonder what respons will be this time LOL Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard. also NO help from google, but they clearly dont care as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER! I do so much hope The EU gets to divide alpabet and google browser in to small pieces. Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.

SOSYAL CLIMBERS

Dec 13, 2024  on Shopify

**Please Read This** My account is suspended for misrepresentation, but my website is fully transparent. Policies, secure payments (Visa, PayPal, etc.), and SSL are in place. I lack reviews as my site isn’t popular yet—how can I highlight reviews if none exist? Even Shopify's team found no issues. I’ve followed all Merchant Center SEO rules and provided required policies, yet I’m still rejected. I offer 1-2 day delivery in India. You again suspended my account after I submitted a good review.

Baharnaz Gallery

Dec 12, 2024  on Shopify

I was very happy doing business with Baharnaz.galler. her products are much better than I ever thought they would be.

abedis.cl

Dec 12, 2024  on Shopify

Nunca hemos ocupado esta herramienta, nos costó un poco comprender como se configura. Esperamos que nos ayude en la etapa de ventas.

Segni d'Argento

Dec 11, 2024  on Shopify

Finora esperienza molto deludente con Google Merchant Center & Google Ads: dopo aver perso molto tempo a impostare i dati richiesti dal Merchant Center e da Google Ads (tramite un sistema poco intuitivo e tutt'altro che user friendly), Google mantiene bloccata la pubblicazione dei prodotti ogni volta rilevando nuovi errori o mancanze di dati che non venivano segnalate precedentemente. Spesso risulta difficile capire come intervenire per risolvere, in quanto l'errore non viene specificato ma viene descritto in maniera molto generica. Anche apportando le integrazioni richieste e dopo aver ricevuto le loro email di conferma della risoluzione del problema, continuano a bloccare l'account. Tra i diversi errori, ad esempio, segnalano la mancanza dei dati d'inventario quando invece in Shopify i dati risultano tutti in ordine (probabilmente dipende da malfunzionamenti dell'API). Per non parlare di alcune policy sui prodotti: ad esempio Google chiede di eliminare dal negozio di gioielli di Shopify dei semplici ciondoli a forma di croce perché potrebbero essere "offensivi". Insomma, l'integrazione finora lascia molto a desiderare.

Zombo

Dec 10, 2024  on Shopify

They reinstated my account, thanks for the help. I hope in future this not happen again. Rather than that, everything is going fine. :) thanks google ads.

MARIE & COAVEN HOLDING

Dec 07, 2024  on Shopify

Mise en forme indispensable pour qui veut installer le plus surement et correctement des produits en boutique Drop Shipping . L' exigence des concepteurs vous garantissent par le niveau du sérieux que demande l'installation, un gage de confiance certain , pour vous et votre clientèle. Nous vous recommandons vivement cette application ,pour l'avoir testé avec le plus grand bénéfice . M & C

KaffeExpert.dk

Dec 06, 2024  on Shopify

Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard. also NO help from google, but they clearly dont care as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER! I do so much hope The EU gets to divide alpabet and google browser in to small pieces. Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.

SmartFamLife

Dec 04, 2024  on Shopify

Die Google & YouTube App vereint zwei der wichtigsten Plattformen in einer Anwendung und bietet ein nahtloses Nutzererlebnis. Mit der Suchfunktion von Google hast Du alle Informationen schnell zur Hand, während YouTube endlose Unterhaltung und Lernmöglichkeiten liefert. Die App zeichnet sich durch eine benutzerfreundliche Oberfläche, schnellere Ladezeit und intuitivere Navigation aus. Egal, ob Du Videos streamst, Fragen beantwortet haben möchtest oder Inspiration suchst – alles ist nur einen Klick entfernt. Besonders beeindruckend ist die Synchronisierung mit Deinem Google-Konto, die personalisierte Empfehlungen und einfache Verwaltung ermöglicht. Für alle, die unterwegs produktiv bleiben oder sich unterhalten möchten, ist diese App ein Muss!

A Martian’s Closet

Dec 04, 2024  on Shopify

I’ve been with YouTube and google for years always my go to platforms since before I ever started a business and on a business tip there the best things to use tool wise

REED PRESS

Dec 03, 2024  on Shopify

I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.

MANDUST INC.

Nov 29, 2024  on Shopify

Once setup, very easy to use. The customer service help from Google on getting setup was actually amazing. Usually, contacting anyone from Google is difficult, timely, and confusing where the customer service rep Jmac (Google Merchant Center) was awesome.

Bellevue Decoration

Nov 25, 2024  on Shopify

mon expérience avec Google et YouTube a été positive, enrichissante et convaincante, me laissant persuadé d'un retour sur investissement de manière cohérente.

Maxim Creation

Nov 25, 2024  on Shopify

Hi, We are getting error while integrating Google anlytics GA4 property with Shopify. The admin access of the Google ads, Google Analytics is with same email id.

Gatibolsos

Nov 20, 2024  on Shopify

Muy buena aplicación todo bien muy bien explicado y se puede realizar toda la integración paso a paso y sin problemas.

TR Spothill Store

Nov 19, 2024  on Shopify

This is the best Shopify app in Shopify app store. Maybe that's my opinion. Their system of connecting everything in place is perfect and flexible. Despite the various inputs, everything to get your products and ads to customers is so perfecto. I love Google.

Nature Target

Nov 19, 2024  on Shopify

Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.

GallZen

Nov 17, 2024  on Shopify

It's ok, the application, although it consumes a lot of time. Because each product has to be configured again in metafields. It doesn't generate enough traffic to be worth the time invested. I prefer to redirect this attention to Facebook marketing, because that's where the money comes from, not from Google search

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