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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (3,921)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

Persianas 2 go

Aug 07, 2024  on Shopify

Great App. Easy to use, if you are just targetting standard events. We all should give a shot when its about Google. They have an excelent product

Slaywise

Aug 05, 2024  on Shopify

Great App, makes it easy for your website and listing to be found on google search... its must have app

The Best Numbing Cream

Aug 04, 2024  on Shopify

This would be better if it integrated the Google merchant reviews after purchase. You want people to have authentic reviews and have a system for it but you don't integrate it with the biggest platform.

Outback Store

Jul 22, 2024  on Shopify

Como sempre o Google está simplificando e ajudando muito nossas experiências como empreendedores. Parabéns Google

fernandgreen.co.uk

Jul 21, 2024  on Shopify

The bulk edit shows items that are no longer in stock which is really inefficient. I want to filter these out or least sort the quantity column. Why can I only edit some Google attributes in the bulk editor? Why can't I edit them in the product edit page in Shopify?

AvantGardecl

Jul 15, 2024  on Shopify

Realmente una muy buena alternativa para obtener clientes nuevos e incrementar las ventas, recomendada.

Harmony Bébé

Jul 13, 2024  on Shopify

Je trouve que cette application est excellente en terme de sécurité et contrôle. Très pratique et simple à utiliser.

Magic Paper Wand

Jul 11, 2024  on Shopify

The app with shopify is awesome and I was facing some issues to update the changes directly in my merchant account but from this app it gave me so easyiness to update google required informations.

VIPAD

Jul 10, 2024  on Shopify

Unlike other marketplace apps, Google shown one more time they are the best... Easy to use app, allows you to show your products on Google Shopping in seconds. Thank you

The Little Red Cycle Shed

Jul 10, 2024  on Shopify

I am not a natural computer guy. But that being said, the app is fairly straightforward to navigate. I appreciate all that you all do. Thank you.

KW Crafted Solutions

Jul 08, 2024  on Shopify

Great customer service! Extremely fast service of high quality prints that are vibrant. I love the ability to choose which brands I want too!

Pumpelstilzchen Gymwear

Jul 07, 2024  on Shopify

Bis jetzt keine Sorgen. Die App ist relativ selbsterklärend und bietet sich wunderbar an, um die Produkte auf Google zu präsentieren. Das passiert auch ohne Probleme, Produkte werden automatisch synchronisiert und nach einigen Tagen auf Google dargestellt. Selbst wenn man keine Ads kauft und nur den kostenfreien Service nutzt, ist diese App extrem hilfreich, um die Präsenz zu erhöhen. Über Support und Ads kann ich nichts sagen, da noch nicht genutzt.

MULTIVERSITY STORE

Jul 06, 2024  on Shopify

I am having serious issues with the shopify feed syncing to Google. My ads most times are impacted with this. And that makes me lose on opportunities most times.

GadWitch

Jul 03, 2024  on Shopify

Criei minha loja - gadwitch.com - sem nenhuma experiência anterior. Usei todos os recursos do Google & YouTube e foi muito fácil e intuitivo, mesmo sem experiência anterior. Muito bem feito e dinâmico.

Argoingshop

Jun 27, 2024  on Shopify

Facilità d'uso: L'interfaccia è intuitiva e facile da navigare. Anche per chi non è esperto di tecnologia, è semplice imparare a utilizzare tutte le funzionalità disponibili. Gli strumenti di analisi forniti sono dettagliati e precisi. Mi hanno aiutato a comprendere meglio il comportamento dei miei clienti e a ottimizzare le mie campagne di marketing. L'integrazione con altri servizi Google, come Google Ads e Google Analytics, è stata senza problemi, permettendomi di gestire tutte le mie attività di marketing da un'unica piattaforma. Da quando ho iniziato a utilizzare questa app, ho visto un aumento significativo del traffico e delle vendite sul mio sito e-commerce. Aggiornamenti costanti: Google continua a migliorare e aggiornare l'app con nuove funzionalità, mantenendo sempre alta la qualità del servizio. Consiglio vivamente l'app Google & YouTube a tutti i merchant che desiderano migliorare la propria presenza online e incrementare le vendite. È uno strumento potente che offre tutto il necessario per gestire efficacemente il marketing digitale.

Executive Automotive Society

Jun 25, 2024  on Shopify

Be very careful when installing this app. I installed it, put in the information per Shopify request and it started asking for information that nobody has and before I could do any research it shut down my automatically started account. No warning, no chance to fix, just said I wasn't doing how it liked it and never told me how to fix it and it can be fixed wrong. Even worse, the only reason I did it was to assign my store to my account and the store I wanted, even though it let me connect, the location wasn't on the list. Completely useless.

Dash & Joey Pet Store

Jun 17, 2024  on Shopify

I would recommend this app because it helps you see where your website need attention and gives you the opportunity to scale your store.

Ma deco Jardin

Jun 16, 2024  on Shopify

Google & YouTube est devenu essentiel pour la pub. Il rends un service pratique et très important. il s'agit de l'outil ultime pour étendre la portée et stimuler des ventes. Si nous souhaitons sérieusement développer notre activité dans Shopify, l'application Google est incontournable pour vendre ses produits on line.

RN OFERTAS

Jun 14, 2024  on Shopify

como estou começando agora não tenho muita esperiência em buscar o lugar certo para resolver e no app deu certo

The Foalyard

Jun 07, 2024  on Shopify

I am coming from using Magento for many years and I have never needed YouTube to get Google Analytics working. However, here on Shopify with this app it is impossible to set up Google Analytics without YouTube. Anyway, I have created my "Brand Account (limited to YouTube)" as they call it now (see the note at the top of https://support.google.com/accounts/answer/7001996), but during the integration when it is time to choose the brand account and selecting the one I did create for the business, it errors with: `Whoops! You're using an account that can't go here. Reference code: es=ABAdc_iIhvK2ZAUWDqjIpeVqHbBtzFtg77o3S-SuSVaYbkqCFX2hkzoGnFRJpqWCRvGTmmexXpLjulqXJ1j1Z_ya7eArOENnYaIVsIECGEnUVdgDwqSXm5TKY-4vgJHAU5Quh6H2l9lK` The reference code is alway random and the error itself is not immediately helpful at all. I have spoken to the Shopify support people but they only suggest to check with Google. Google on the other hand it is impossible to contact as they always refer you to the community and can raise a question with the public. I just needed Google Analytics set up...

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