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Customer reviews: Google & YouTube

Develop by Google LLC

Reviews (3,823)

Overall rating
4.5

What Merchants Think

The "Google & YouTube" app receives mixed reviews from merchants. While some appreciate its integration and seamless workflow, others encounter numerous issues with account suspensions, product misrepresentations, and weak customer support. The overall sentiment suggests that while the app has the potential to enhance business operations, many users face significant technical and support-related challenges.

Key Strengths

  • Intuitive and user-friendly interface.
  • Seamless integration with Google tools for efficient collaboration.
  • Automatic handling of advertising and business workflows.
  • Positive impact on sales and business efficiency for many users.
  • Easy setup for those targeting basic functionalities.

Common Concerns

  • Frequent account suspensions for vague "misrepresentation" reasons.
  • Lack of effective support and slow response times from Google.
  • Complexity in setting up conversion tracking with Google Analytics.
  • Technical bugs and sync issues with Shopify and Google Merchant Center.
  • Redundant processes and misclassification of products.

Final Thoughts

Overall, the "Google & YouTube" app meets diverse reception. It is well-suited for businesses looking to leverage Google's integration capabilities, yet its operational stability and support system need improvements. Addressing technical concerns and enhancing customer support are pivotal for maximizing its effectiveness and achieving user satisfaction.

SVAKOM

Sep 20, 2024  on Shopify

Good. Esay to set up. However, the data is not correct. Around 30% difference from shopify services-side.

ladymascherianaturalbeauty

Sep 18, 2024  on Shopify

This seems to be easy. But its is saying that my domain name was transferred and it was not. Could you send me an email please to clear this up.

Comprar Cuecas

Sep 17, 2024  on Shopify

O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.

Beach Surfer Clothing

Sep 14, 2024  on Shopify

You could be more explicit about replacing the actual tag number in the code. And the difference between the tag and the ID of the tag.

GoldSearchAustralia

Sep 14, 2024  on Shopify

I installed it, then it says my products contain sexual content. The product It was complaining about was a broom handle. Next it said another product contains alcohol that product is a potentiometer dial uses for electronic devices. Again, selling hotwheel toy cars flagged as contraband and marijuana. These 3 product are my main sellers and the descriptions, title and images do not contain anything related to what google thinks these products are. I did submit review, I guess its ran by AI that can't tell the difference. Its a worthless plugin, don't waste your time. I can list my items on ebay (more expensive) and in turn ebay can push them into google searches without problems.

NONDABA STORE

Sep 12, 2024  on Shopify

I recommend buying online on shopify NONDABA STORE because they always bring quality and deliver on time.

Atlas McNeil Healthcare Community

Sep 09, 2024  on Shopify

Yes, it's easy to install. BUT it doesnt report the transactions correctly, have noticed duplicate transactions on many occasions. I've disabled the app and using another app to better manage analytics..

Waku Waku Universe

Sep 07, 2024  on Shopify

An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.

LetzGlow

Sep 07, 2024  on Shopify

so confusing and complicated to get conversion tracking from google ads to work with shopify, honestly ridiculous. even after going through all the steps, still does not work.

The Chic Babes and Furbaby Boutique

Sep 01, 2024  on Shopify

Google Search Engine Is Very User Friendly. I have A YouTube Channel. I VLOG several times a week. I also promote my online store as well.

mostlyfinethings

Aug 31, 2024  on Shopify

Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally. So wrong to have such stupid problems with Google.

CozyCorner Clothiers

Aug 26, 2024  on Shopify

Seamless experience with Shopify! Easy setup, powerful tools, and excellent support. Highly recommend for any online business.

Bazinga Cartel

Aug 22, 2024  on Shopify

the application to get it all launched is not easy, but this app works as intended and is a great help

VinNatura

Aug 21, 2024  on Shopify

Es fácil de usar, a pesar de vender vino, no he tardado más de un día en que mis productos hayan sido aprobados. Os recomiendo utilizar esta App y cargar los productos directamente por aquí, sobre todo si vendéis bebidas alcohólicas.

Iron Tanks

Aug 20, 2024  on Shopify

The app appears to work well - but since migrating to the new Shopify checkout, it has completely messed up our AdWords reporting and tracking. I believe this has to do with the pixel being disconnected. I hope this is rolled out soon - it is definitely a high priority!

VarietyBay

Aug 19, 2024  on Shopify

The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.

Preços Vip

Aug 18, 2024  on Shopify

Inicialmente o sincronismo foi muito dificil pois eu já possuia contas no ADS do google e isso me gerou muitos problemas de sincronismo e confiltos. Depois de varias horas de correções, o aplicativo entrou em sintonia ADS x Shopify

Peluva

Aug 13, 2024  on Shopify

Should you add the Google/YouTube Channel App to your Shopify store? If you’re serious about expanding your reach and bringing in more sales, it’s a solid investment for online store owners. Give it a shot, and watch your business grow!

Bodega 33

Aug 11, 2024  on Shopify

No funciona bien la app, me duplica los productos en google merchant center. No me permite modificar atributos de los productos en google merchant center y tampoco me deja hacer remarketing dinamico. Intente mil formas de arreglar los problemas, desde shopify modificando los productos y tambien en google merchant center. Nada funcionó

MedMassager

Aug 07, 2024  on Shopify

Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google

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