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Customer reviews: GemPages Landing Page Builder

Develop by Shopify

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (3,255)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Kamrah Holt Fine Art Gallery

Oct 26, 2025  on Shopify

I love the beautiful professional layout. It was exactly what I was looking for, a user friendly landing page template! I couldn't have asked for better service. As soon as I had issues a real human answered my chat questions and even fixed issues for me saving me so much frustration! Thank you GemPages!

Lwkey

Oct 25, 2025  on Shopify

Tony was fantastic at helping me with all the issues i was struggling with learning. After his help, i had it all down pat. Now im soo much more confident and glad i chose gempages to build my website. Thanks Tony.

TRE

Oct 25, 2025  on Shopify

I got scammed with their 30 day money back guaranteed promise. I had a surprise deduction with my Shopify plan for $29 while I used the tool for only 9 days for experimentation. I cancelled it later on and asked the support if I am going to have funds deducted. the support told me no deduction will take place and it will be covered. Scam be aware before you subscribe.

FORGALIN

Oct 23, 2025  on Shopify

I had a difficult time integrating COD Forms. I tried every possible solution, but the issue wasn’t resolved until I contacted support. I worked with the team for an entire day — some members did their best to help, while others weren’t quite up to the task. Then I met an angel named Pauline. Despite my frustration, she remained professional, patient, and capable, and ultimately solved the problem. I sincerely thank her and commend her for her excellent support. I also encourage the team to develop a faster and smoother process for integrating COD Forms, as many of my friends use it and face similar challenges.

Medizentrum Doosleep Deutschland

Oct 23, 2025  on Shopify

The tool works very well. But what I'm most impressed with is the customer support. If any problems arise, they are addressed immediately and the issue is resolved. I've never experienced anything like this before.

Bornamanifestor

Oct 23, 2025  on Shopify

GemPages is amazing, so easy to use and HANDS DOWN the BEST customer support I have EVER worked with. They're so fast to respond and give thorough responses. I will always recommend GemPages.

Risus Wear

Oct 23, 2025  on Shopify

Really easy to use. Has many great templates and features to choose from, and customer support is quick and efficient. This is an excellent app for designing the website you want.

Sunshine Botanicals

Oct 22, 2025  on Shopify

I’ve worked in WordPress for decades, but I’m new to Shopify and GemPages. Having someone available to quickly answer questions and troubleshoot issues makes all the difference. Huge thanks to Rock Star Kyle for your incredible support today — you were an absolute lifesaver!

FORSCI.

Oct 22, 2025  on Shopify

The staff is very attentive and provides solutions and video guidance when encountering problems that they don't understand.

Trebox Argentina

Oct 22, 2025  on Shopify

The Gempages team is always on hand to help its users, and if you can't do it yourself, they'll do it for you. They have impeccable customer service! Thank you, Gempages.

My Store

Oct 22, 2025  on Shopify

The customer service is very responsible, and they respond to inquiries very carefully. Even when the software temporarily lacks certain features, they can help users solve the problems. Moreover, they are available all day. I am very grateful to them.

DreamWay

Oct 21, 2025  on Shopify

Si vous n'avez pas de thème Shopify ? Ou que votre thème Shopify est trop restreins GemPage est la solution. L'équipe est toujours réactive en plus !

Adapted Mindset

Oct 21, 2025  on Shopify

the support team are amazing, they are super quick with response and super quick with fixing your problem. I couldn't be more happier with them. you guys are true gems. thank you guys a lot.

Farr East

Oct 21, 2025  on Shopify

I worked with Nathan and he was fairly quick to get back to me when there were technical difficulties. He also explained the issue simple and clear. Thanks Nathan.

JYG PROFISHING

Oct 20, 2025  on Shopify

The GemPages support team has been excellent. They helped us resolve a complex coding issue quickly, even on a Sunday. They took the time to review everything and find the right solution. Always responsive and willing to help when something comes up. Great support overall.

AMORENCE

Oct 20, 2025  on Shopify

Server down during multiple hours. Still waiting with a lot of work and changes to do and no access.

Mech.land

Oct 20, 2025  on Shopify

Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants. Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times. Anyone who hasn't used this yet, I recommend you install something else.

WĪLDGLŌ

Oct 19, 2025  on Shopify

So far so good. Like Canva but for landing page building. I had a few hiccups where I got stuck & customer service (Tony) was on point and very responsive on the weekend to help me get my landing page up asap so I can start running ads!

Frenchie Xclusive

Oct 19, 2025  on Shopify

I am new to Gem Pages as recently created a Shopify store. I am definitely no web developer so having the team readily available to field questions and troubleshoot beyond the extensive guides has been extremely helpful. Jeremy has been very proficient in assisting me with all of my issues, creating very easy to follow directions and creating loom videos which is excellent as I can keep them incase need it down the line. Also being able to cut and paste into the message box is only a small thing but very helpful. I'm really enjoying this app and looking forward to becoming more familiar with all of the amazing features.

Valoura Essentials

Oct 18, 2025  on Shopify

Had issues with my page not displaying properly after I created it.... Thankfully Mona was real good help at resolving the issue fast, everything looks great now and works as intended

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