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Customer reviews: GemPages Landing Page Builder

Develop by Shopify

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (3,255)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Cypher Pickleball

Nov 18, 2025  on Shopify

great customer service. The chat feature is easy to use and their team is super responsive and helpful! I have a brand doing $2M+ a year and growing and Gempages is essential.

RAQFUL 公式ストア

Nov 18, 2025  on Shopify

たくさんの機能があり、とても使いやすいです。 そして分からないことがあっても、カスタマーサポートに問い合わせることが迅速に解決できます。LPを作るにはもってこいのアプリですね!

Everleanbody

Nov 18, 2025  on Shopify

You guys are absolutely brilliant, I am so so so grateful I signed up to GEM pages, your support is absolutely top tier!

Ingnok

Nov 18, 2025  on Shopify

Ken from their team responded incredibly quickly and was extremely professional. All three of my stores use Gempages; I highly recommend them.

WATC STUDIO

Nov 17, 2025  on Shopify

Support has been excellent. The team responds quickly, understands the issues clearly, and provides practical solutions every time. They’ve helped me resolve problems efficiently and made the whole experience smooth. Highly recommended!

Pharinity

Nov 17, 2025  on Shopify

with no second guessing they have the best customer support of any service I've ever dealt with, 5 stars hands down.

MyGreysBox

Nov 16, 2025  on Shopify

brian helped me a lot i wish him the best and gempages is incredible just have patience and solve problems

unflding

Nov 15, 2025  on Shopify

I had a request for a customization and without any problem they adjusted it quickly to my needs. Extremely friendly and helpful. Thank you!

TruBidet

Nov 13, 2025  on Shopify

always helpful anytime we need something adjusted/fixed. customer service is on point and responsive!

ChromaéLab

Nov 13, 2025  on Shopify

Had ran into a very niche problem with a specific GemPage template, and could not anything even remotely close to a solution on google or youtube. Reached out to the support team and they very promptly responded and were able to manually write additional code into the theme to fix the issue. Again, such a niche and uncommon problem and they were able to fix it in a couple of minutes. Nothing but praise for this team.

Cedar Sleep - Sleep Wellness

Nov 13, 2025  on Shopify

Customer support is 10/10. They are willing to help almost immediately, even helping you build custom sections for your pages.

Sunshine Notes

Nov 13, 2025  on Shopify

very friendly & fast support! Would highly recommend it. Designs are also great and easy to use.

Vivosparks

Nov 12, 2025  on Shopify

Great support from the team. I've reached out a few times and each time the support team provides top notch support with great patience. Really appreciate it. Special call out to Roxanne! Thanks!

The Ultralite

Nov 12, 2025  on Shopify

The team helped me through various issues for over 2 hours. I got everything sorted and my shop is working perfectly - they do a great job of servicing the customer

Nexo™

Nov 11, 2025  on Shopify

the best customer service that i have encountered ever - top tier the app it self is pretty easy once you understand the fundamentals.

popyy

Nov 10, 2025  on Shopify

Extrem übersichtlich, einfach zu bedienen und sehr guter Kundenservice, der bei Problemen sofort reagiert.

Healing Foods Co

Nov 07, 2025  on Shopify

Los felicito, he tenido dos problemas y he tenido una respuesta positiva, su atención, como su soporte me parece muy bueno. Es dificil encontrar apliaciones con un soporte como este.

Expansive Academy

Nov 06, 2025  on Shopify

Incredible customer experience. Ken is the best, something wasn't working after many hours of work (3rd party plugin) and he went and sorted it out. Appreciate the prompt response. I can go to bed now!!! Very happy with this company

TOWNSHIPⓉⓈ

Nov 06, 2025  on Shopify

Great tool fully customisable. The support team really help a lot with anything you need and fast. Highly recommend!

Saturday Sunshine Beauty

Nov 06, 2025  on Shopify

Great app and amazing support team! App is easy to use and can build a beautiful site. The support is very helpful.

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