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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,578)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

PK9 Gear

Aug 01, 2025  on Shopify

GemPages is a fantastic tool for building web pages and blogs — just like we did! The support team is the most efficient I’ve ever seen: always ready to help and teach you how to get things done. I’m genuinely satisfied and highly impressed. Huge compliments to the team! Ivana -PK9 Gear

Group Fitness Pros

Jul 31, 2025  on Shopify

GemPages is a total game-changer. Not only do my pages look sleek and professional, but I’ve just discovered you can build fully customizable sales funnels — complete with post-purchase upsells and downsells. Say what!? It’s hands-down one of the easiest tools I’ve ever used, and the results speak for themselves. The interface is intuitive, the design options are top-notch, and the flexibility is unreal. And the customer support? Absolutely world-class. Quick, helpful, and genuinely invested in your success. Seriously impressed. Thanks, GemPages — you’ve nailed it.

Baddie Brand

Jul 31, 2025  on Shopify

I had an issue with the website designer on Gem Pages, and Tina, Rukky, and the entire support team were absolutely amazing. They responded quickly, understood the problem, and went above and beyond to help me get everything fixed. Their professionalism, patience, and dedication to making sure I was satisfied truly stood out. You can tell they care about their users and take pride in what they do. Huge thanks to the team at Gem Pages — highly recommend!

CALI FLWR

Jul 30, 2025  on Shopify

I cannot speak highly enough about GemPages. Before GemPages I had never built more than a basic shopify store but for this brand, we needed something that could be way more custom and cool and creative. It takes maybe a few hours to get the hang of it and then it's simply the best. Gempages has this powerful and intuitive drag and drop website building interface that allows you to build pretty much whatever you can think of. It's incredibly empowering and fun to use. Beyond being a great product the customer support is incredible. Their entire team goes above and beyond to help you solve your problems when you get stuck. It's like nothing I've seen anywhere else and it's really special. They've even sent Looms to help show and teach me what they did. Special thank you's for Pauline, Tina, Tony, Ken and Sinclair for their support and everyone I've encountered in their support department has been fantastic. Gempages is truly a gem.

Nozric

Jul 30, 2025  on Shopify

Super easy to use and gave my store a clean, professional look in minutes. Drag-and-drop makes designing feel effortless. Highly recommend for anyone using Shopify!

VOZAIRE

Jul 30, 2025  on Shopify

Best App for layouts , customer support is top notch . ROXANNE IS THE GOAT , SHE HELPED ME WITH EVERYTHING AND MADE THINGS SO EASIER

Ickle Bubba Retail

Jul 30, 2025  on Shopify

Get support from their customer service team always! There's been a few times in recent months where I've enquired about functions within the GemPages7 update and have always had great advice and support from their team. Most recently Jeremy and Henry have both been a great help!

Chile Trend

Jul 30, 2025  on Shopify

Liam was incredibly helpful! He understood exactly what I needed, provided clear explanations, and even shared a personalized video tutorial that made everything super easy to implement. The support was fast, friendly, and truly solution-oriented. 10/10!

Bella Luna Garden Care

Jul 29, 2025  on Shopify

GemPages was easy to build a landing page on (one of the easier out there right now amongst builders) and when I needed help with anything, their help stayed on and stuck with it until we found an answer.

Para Paquetes

Jul 29, 2025  on Shopify

Before discovering Gem Pages, I felt constrained by my website’s limited design options. Gem Pages has not only made customization easy and intuitive, but it’s also unlocked virtually limitless possibilities for tailoring every aspect of my store. I highly recommend this app—its customer support is phenomenal, consistently responding quickly and precisely to any questions. Gem Pages has truly transformed the way I build and manage my pages!

Katxi Klothing

Jul 28, 2025  on Shopify

Works pretty well. The only missing part is the localization. We had to come up with a custom solution which is not super handy but works ok.

Luntra™

Jul 27, 2025  on Shopify

GemPages is an amazing tool for Shopify! Super intuitive. What truly impressed me was the outstanding support—Tony from the support team gave, he went above and beyond to help me. His assistance was fast, friendly, and incredibly effective. Truly 5-star service. Highly recommend GemPages!

sekkr

Jul 25, 2025  on Shopify

Had problems with exceeding the code limit on a section, but customer support helped and gave me a video as well on how to fix it. Very happy to have Ken when I was stuck on this problem!

ERQON

Jul 25, 2025  on Shopify

They have always been fast and helpful even when I have been on the free version pre-launch, great support!

Pholia™

Jul 25, 2025  on Shopify

Really powerful app, and even better technical support! Very knowledgeable, patient and responsive. I always get the answers I need!

BonChef

Jul 25, 2025  on Shopify

We’ve been using GemPages for a few months and it’s been fantastic. We hit a few snags integrating our store with our ideas, but the GemPages team stepped in every time. From major third-party app integrations to minor technical fixes, both the app and their support have been five-star. Live help is fast, and the builder is now essential to our store, we honestly couldn’t run our e-commerce site without it. 5/5 Would definitely recommend!

Gujoy

Jul 25, 2025  on Shopify

I've had a lovely experience with GemPages so far! They have a amazing support team and a great platform, very intuitive and easy to use! I definitely recommend it to all entrepreneurs who want to create a high-converting e-commerce page

Big Bear Sunglasses

Jul 24, 2025  on Shopify

This is the most useful app on Shopify imo. Easy to use, customize, replace entire sections of our website in hours instead of days. The support is top tier, super quick and responsive. I highly recommend GemPages. Thanks again guys!

Vitamix Australia

Jul 23, 2025  on Shopify

I've been using GemPages for a while now, and while the app itself is intuitive and powerful for building custom Shopify pages, it's the technical support that truly stands out. The support team is incredibly responsive. They are very quick to answer any queries, no matter how complex the issue. What really impressed me is how they don’t just offer quick fixes. They dive deep into the problems, even the highly technical ones, and guide you through them with patience and clarity. They consistently went above and beyond to make sure everything worked perfectly, offering me a custom solution and recoding a template that did not work for me. Their team never hesitated to jump in and find a solution. It's rare to find support this dedicated and proactive. I'm beyond impressed and grateful for the level of help I received. If you're on the fence about using GemPages, know that you're not just getting a great product—you’re getting a support team that genuinely cares about your success.

Venera

Jul 23, 2025  on Shopify

Mona has great customer service skills. Walked me through the entire thing and we found the problem and fixed it. Was something very simple but can't believe I overlooked it. Thanks

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