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Customer reviews: GemPages Landing Page Builder

Reviews (5,079)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Aesthe

Mar 26, 2025  on Shopify

I’ve used a few page builders before, but this one really stands out. The drag-and-drop editor is super intuitive and it has Amazing AI features What’s even better is how well it works with custom code when needed. It gives you that perfect balance of simplicity and flexibility. One thing I really appreciate is the advanced features. From A/B testing to responsive controls and integrations with third-party apps — it's clear the team has thought about what growing brands actually need. Also, shoutout to their support team — they’re incredible. Super quick to respond, friendly, and they’ve helped me troubleshoot things I didn’t even know how to ask properly. You can tell they genuinely care about helping users succeed.

Nordisk Renhet

Mar 25, 2025  on Shopify

Jeremy was super helpful from support! Was solved super quickly. Highly recommend if you want to get ahead of your competition just using shopify webpages!

Moringa Power

Mar 25, 2025  on Shopify

Il supporto clienti si è dimostrato rapido, professionale e disponibile nel fornire indicazioni chiare per risolvere il problema. Un servizio davvero efficiente! Ho avuto un problema tecnico e il team di assistenza di GemPages si è rivelato estremamente professionale, rapido e disponibile. Dopo aver seguito i loro consigli, sono riuscita a risolvere il problema e a tornare operativa senza intoppi. Quello che più mi ha colpito è stata la chiarezza delle istruzioni e la loro prontezza nel rispondere, dimostrando un’attenzione autentica verso il cliente. Supporto efficiente, cortese e risolutivo!

Cuddles & Snuggles

Mar 25, 2025  on Shopify

Ken really helped me out with a technical issue I've been trying to figure out and got it solved. There were some technical issues collaborating at first but Ken found out another way to make it work. Really good service.

Pawsh

Mar 24, 2025  on Shopify

Flexible and easy to use design tool to create brilliant pages. Customer service also impeccable. Tony helped me brainstorm and trouble shoot through a few constraints. Shout out to Tony!

Sinezy

Mar 24, 2025  on Shopify

Mon appli préféré. Le service client est incroyable ! Très réactif et très professionnel, ils m'ont aidé à résoudre plein de problèmes en un rien de temps. Ils sont fabuleux, je recommande cette appli les yeux fermés ! Merci encore à vous

Artissentials

Mar 22, 2025  on Shopify

Absolutely fantastic support team! Super helpful and responsive. App is just as great, whatever I needed was just there and worked as expected! I used PageFly for awhile, but I genuinely like GemPages better!

ERAofAI

Mar 22, 2025  on Shopify

I used this page builder shortly after getting shopify. Hated the UI in Shopify for customising the themes and pages if I'm completely honest so GemPages was a lifesaver. I stopped using it for a while about 6 months ago because I was having some financial problems but when I've come back everything is just as easy as before with even more features and optimisations which I love so big thanks to GemPages and their team. Also the Support is KING, 24/7 there is people to help you, might take an hour or two sometimes but it's worth the wait. Honorable mentions to their support team Harry, Jamie, Liam! Very helpful and sorted my problems between the 3 of them as it was a multiday one question after the other scenario aha.

Her Essence

Mar 22, 2025  on Shopify

Although sometimes I experience a bit of technical issues. The team is always fucking on point. Great customers service and they work hard and fast to solve my issues. Great app!

Glowmera

Mar 21, 2025  on Shopify

Really good customer support and the app is easy to use. Shout out to Ken (customer support) and the technical team for their support!

QUAVVI

Mar 20, 2025  on Shopify

I've tried several page builder apps, but GemPages is by far the best. It takes a little time to understand how everything works, but once you go through it once, it becomes really easy to use. I had an issue and reached out to customer support, and Roxanne helped me out. She was super friendly and provided amazing assistance. Thanks to her, I was able to solve my problem quickly.

Stepprs

Mar 20, 2025  on Shopify

I had a few issues with my page and they fixed it within minutes, both my issues which I had no idea about how to fix. It was super technical their tech team found and fixed the issues so quickly. Super happy with the service

Viral Waves Store

Mar 20, 2025  on Shopify

Tech support took more than 30 minutes, BUT! it was amazing how they fixed my problem really fast guiding me to every part.

Checkride Study Guide

Mar 19, 2025  on Shopify

GemPages has been great, their support is timely and they always get back to us with a solution. Their drag and drop feature makes it super easy to create a stunning website.

NeckFort

Mar 19, 2025  on Shopify

Been using them for 5 years and every few months there is some issue. As soon as you delete them and they do an update, your pages are going to be messed up so you will need to download the app again and talk to support to fix it. This is very annoying because it constantly happens and you will not run away from this issue. If you are a big brand with many clients, this app is definitely not for you. If you are a beginner then maybe its fine.

Baxby Posture

Mar 19, 2025  on Shopify

GemPages is pretty easy to learn and amazing to use once you get the hang of things. It's light years better Shopify's editor and well worth the money. And their support is so good. Again, puts Shopify support to shame. This should probably be a 5, but there are just a handful of minor things that would be nice. I'll call it a 4.8.

Galactic Planner

Mar 17, 2025  on Shopify

I had an issue with integrating my live chat widget to my website and the support team was very helpful! They indeed resolve the issue in no time.

Blissora

Mar 16, 2025  on Shopify

GemPages is a fantastic app! I ran into an issue, and Tony provided exceptional support—quick, professional, and incredibly helpful. He resolved my problem efficiently, making the whole experience smooth and stress-free. Highly recommend both the app and their outstanding customer service!

Kompresso

Mar 16, 2025  on Shopify

I've been using Gempages for some time now and honestly, the experience has been fantastic! Endless possibilities for page designs combined with quick, responsive customer support. I'm thoroughly satisfied!

Wezdream

Mar 16, 2025  on Shopify

Amazing app. Very fast and very helpful customer support. You can play with different funnels, etc. I've been using Funnelish previously and it was a pain in the ass. Gempages is way better.

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