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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,587)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

AdsBejaDigital

Jun 30, 2025  on Shopify

Perfect customer support. If you publish only one page it is free, otherwise the paid plan is very good

Standing Out

Jun 29, 2025  on Shopify

La app es muy buena e intuitiva, pero si algo debo destacar hasta el momento en que llevo usándola es su gran atención al cliente. Respuestas inmediatas y soluciones muy efectivas, fue una experiencia muy satisfactoria poder sentirse bien tratado y que el personal de soporte realmente sienta interés y disposición para ayudarte en tu inconveniente. Quiero hacer mención directa a Annie, no sé si sea una IA o qué jajaj pero fue muy amable y cordial conmigo, además de que me ayudó hasta el final con un problema que ni siquiera estaba causando directamente esta app.

M. Valentina - María Valentina Cancún

Jun 29, 2025  on Shopify

Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar

Norevina

Jun 29, 2025  on Shopify

The application is generally above average, so it's good. I'll tell you about its problems. 1) There are a lot of errors in the application. If you encounter these errors, you may even need to delete the Shopify store theme. 2) I talked to about 3 different Customer Support representatives, none of them could solve my problem, and these problems were very simple problems like 2+2=4. They only give copy-paste answers and are extremely incompetent.

My Store

Jun 27, 2025  on Shopify

Jeremy has assisted and I must say the gentleman is good at what he does and his tone is absolutely calming and professional: thank you for all the advise and help Jeremy.

Library Ebook PLR

Jun 27, 2025  on Shopify

To be honest, it's the best application I've used so far, very good support, really everything is impeccable, thank you GEMPAGE, you are the best!

Marwa Jewels

Jun 26, 2025  on Shopify

This app is fantastic—intuitive, feature-rich, and user-friendly. The support team is exceptional; they were incredibly helpful and responsive to all my questions.

TheTouchPoint Solution™

Jun 26, 2025  on Shopify

As a small business without a developer, this app makes it super easy to manage the look and function of our website. While there are some limitations, it's always expanding it's features and covers all the primary needs. Customer service is better than most in this industry. Great app!

AiroGear

Jun 26, 2025  on Shopify

Amazing support from Emerald and Tina!!! They replied in a timely manner and figured out my problem right away! All it took was a few back and forths to figure out what I wanted, and then, they took care of it themselves! Very please, amazing, easy experience. GemPages is a fantastic platform!

JENAVENUE

Jun 26, 2025  on Shopify

GUYS GEMPAGES REALLY IS GOATED, I USED SINCE 2 YEARS RIGHT NOW AND FOR EVERY PROBLEM I EVERYTIME CONTACT THE SUPPORT AND IN SOME HOURS PROBLEM IS SOLVED. Honestly the support chat is the best thing ever and for ecommerce owners like me is really helpful because i can't lose much hours. I suggest gempages for a personalization of product pages, write advertorials, all things that help basically the stores to be cool in 2025 and 100% personalized for increasing the CVR, in a time where all use the same theme, gempages is the gamechanger. Shout Out to PETER is the best support agent ever

Plend

Jun 26, 2025  on Shopify

I am using GemPages for my shopify store. It is great to custimise the shop beyond standard templates. GemPages gives a lot of additional options without coding skills required. Also their cusomter support is great (I got instant support from their team, namely Pauline). I highly recommend GemPages as a pagebuilder together with shopify.

VitaliFit

Jun 26, 2025  on Shopify

Great app builder! Only thing i'm missing is more analytics details, apart from that its perfect and really user friendly

Hope Stone Books

Jun 25, 2025  on Shopify

The support at Gempages is great! Kiran was super helpful in walking me through setting up an optin form from Klaviyo. Thanks!

UNLUXE

Jun 25, 2025  on Shopify

Amazing Support from Kayle! I had the pleasure of being assisted by Kayle from the GemPages customer support team, and I couldn't be more impressed. She was incredibly helpful, patient, and knowledgeable, and went above and beyond to help me solve an important issue I was facing. Thanks to her guidance and professionalism, everything was resolved smoothly and efficiently. Her friendly attitude made the entire experience even better. Kayle truly represents outstanding customer service, and I’m so grateful for her support. Thank you, Kayle – you’re a star!

Scope

Jun 24, 2025  on Shopify

ABSOLUTELY AMAZING EXPERIENCE WITH CUSTOMER SERVICE. cCOULD NOT BE HAPPIER. IM GLAD I DIDNT PAY A RANDOM DUDE >2K$ AND DECIDED TO GET THE SUBSCRIPTION. DEFINITELY RECOMMEND GEMPAGES!!!

DOG1

Jun 24, 2025  on Shopify

I've been using GemPages for a year now and I'm absolutely happy with it! It offers so many possibilities for customizing the look and feel of my store. Whether it's the homepage, product pages, or landing pages – the drag-and-drop editor makes it easy to create exactly what I envision, without needing any coding skills. What really stands out is the support team: super responsive, helpful, and always focused on finding the best solution. You truly feel supported as a user.

Undeez Vasectomy Recovery Underwear

Jun 24, 2025  on Shopify

Great app- the support is 10/10 and responsive. Very happy. You can see the site we built entirely with Gem Pages here: https://www.undeez.co

タイニースプラウト

Jun 24, 2025  on Shopify

メールでのサポートはもっと返信までに時間がかかると思っていましたが、でとても迅速に対応くださいました。動画で知らせてくださったりととても安心できました。 ありがとうございました。

GlandVet

Jun 24, 2025  on Shopify

Outstanding support from Annie and the Gempages team! After struggling for an entire day with CTA buttons that looked completely off across different mobile devices, I was honestly frustrated and worried. But Annie went above and beyond to solve the issue—not only guiding me patiently step by step, but also stepping in to do the actual work when I couldn’t figure it out. She ensured everything looked exactly how I wanted, with perfect responsiveness across devices. Her kindness, professionalism, and determination truly stood out. It’s rare to find this level of customer support. Thank you, Annie, for saving my landing page and making the experience so smooth!

Dark Energy

Jun 23, 2025  on Shopify

Its very easy to use with the drag and drop template. The support is very helpful as well when I couldn't figure something out.

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