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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,587)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Scripture Flips

Jun 05, 2025  on Shopify

Great customer support from Henry. He stuck with me through all the troubleshooting until we got things figured out. highly recommend.

Gym Emotion

Jun 05, 2025  on Shopify

Really loving the app! It's drastically improving the look of our store and adding a very professional vibe. But the best part: I had some beginner issues and reached out to support. Abiola came to the rescue and was a fantastic help. He was really patient and extremely knowledgeable.

Kodiak Sports, LLC

Jun 04, 2025  on Shopify

top tier real time support! They were able to fix the issues I've been having for 2 days the same day I asked for their help. Thank you so much!

Saged

Jun 04, 2025  on Shopify

GemPages has been such an easy platform to learn and the support team is fast and wonderful. We've only been using it about a month now but we're totally transforming our shop with high-converting beautiful pages. Highly recommend!

11 Moons

Jun 02, 2025  on Shopify

I've had an amazing experience using Gem Pages so far! I'm currently on the free plan (just 1 page), but the level of support I received has been incredible—far better than many paid apps I've tried. Every time I faced an issue, the support team responded promptly and resolved it efficiently. A special shoutout to Abiola, who was incredibly patient and helpful throughout. No matter how many questions I had, Abiola stayed kind, professional, and made sure everything was taken care of. Truly impressed with the support and service. Highly recommend Gem Pages!

Wicked Cat

Jun 02, 2025  on Shopify

I really like GemPages and it's features, it makes it easy to build out the site. BUT, unfortunately it greatly impacts the speed and performance of my website and it's a big issue. Every developer I hire tells me that GemPages is the biggest issue my site has. In order to provide the best experience to customers, GemPages really needs to find a way to make their builder function within Shopify better. The annual fee and having to constantly find a developers is just too much to worry about.

KidsCity.in

Jun 02, 2025  on Shopify

Great experience....just started with product page and am loving the extensive options available...whatever you can think of... Support is great

ZenDoze™

Jun 01, 2025  on Shopify

Gem pages is always my favourite page builder, it has everything you need. Customer service is also great!

Run.Stoic.Strides

May 31, 2025  on Shopify

Great app for managing the content of my store. Great support team, they always answered me quickly and solved my issues / questions.

ZE-FI-2078

May 30, 2025  on Shopify

Una atención excelente desde el inicio. Destaco la rapidez en responder, el trato cercano y, sobre todo, la dedicación para ofrecer soluciones a cualquier consulta. ¡Muy profesionales y eficaces!

Red River Valley Garden Tour

May 29, 2025  on Shopify

Gem Pages has been the best app to add to my Shopify experience! It has made making impactful pages (as a very novice website manager) very simple. Their support is top notch! Just get it.

Breazy.es

May 29, 2025  on Shopify

Fast and efficient customer service. Intuitive layout. Definitely better than other custom page apps.

THE COED BOX

May 27, 2025  on Shopify

i dont usually write reviews but today i thought i should because i have using GemPages for over a year now and it has helped my business website launch time a lot. Easier drag and drop function than shopify, preloaded templates and ability to preload images are some of the best functions of a website builder app you can ever want which you get in this app for free. I dont think i will ever stop using GemPages, keep growing GemPages...

RZM Publishing

May 27, 2025  on Shopify

We have been using Gempages for 5 yrs now and so far it has been great. There is a lot you can do with it and we are probably only using a fraction of the available features. We decided to use the free website theme from Shopify and then subscribe to Gempages to customize all the pages to our brand style. The user interface is pretty easy to figure out and if you get yourself into a jam I found that ChatGPT will help answer any questions you will need answered. If need be you can always call upon their customer support. We recently were experiencing a problem with one of the product pages and the customer support team identified the problem and fixed it right away. They were very friendly and helped fix the issue.

FUNZEL

May 27, 2025  on Shopify

I'm pretty new to Shopify and creating my own store. GemPages really helped me out alot. I did not really enjoy the default page builder from Shopify, so I tried alternatives. GemPages is the only page builder which I personally love. It makes creating your own website so much easier. I would personally recommend everyone to try it, even if you already have a website.

OhCha.in

May 26, 2025  on Shopify

I absolutely love GemPages! Especially the support team they have. They always help us out wherever we get stuck with utmost care and precision. I have always had a very pleasant experience with each and every support member of the Gempages team. Thank you Gempages

My Store

May 26, 2025  on Shopify

Great and fast support—in case you need it. The app is simple to use. I recommend watching GemPages' YouTube channel first, then setting up your site.

Aero Carbon Fiber

May 25, 2025  on Shopify

The Customer Service was quite exceptional. Tony specifically provided very good service and despite the issues which needed to be resolved, he was on it immediately and did the best he possibly could. I thought he was very well spoken and easy to understand, no complaints. Overall GemPages has one of the best customer service teams for sure!

STAYTUCKED

May 25, 2025  on Shopify

The support from this app is excellent. Roxanne's service was exemplary, she got straight to the point and solved my problem quickly.

Essence de Deen

May 24, 2025  on Shopify

Bonjour, Je vous remercie énornement pour la qualité du service mais également pour votre réactivité à traiter les problème.

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