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Customer reviews: GemPages Landing Page Builder

Reviews (5,079)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

bloomie

Mar 14, 2025  on Shopify

I use Gempages since a week and had some issues which where solved perfectly. Sometimes you need a little bit patience until they answer. But then it works great. I used pagefly before and changed to Gempages because it works smoother for me and they have some very interesting features pagefly doesn´t have.

Pyramid Display Materials

Mar 13, 2025  on Shopify

Incredible support as always! The staff are consistently helpful and very knowledgeable. No task is too complicated for these guys! Highly recommend!

Pilates Girl

Mar 12, 2025  on Shopify

Ken is a great assistant and helped me set up my page perfectly! I recommend gempages to anyone who wants to take it to the next level.

DailyWhisper

Mar 12, 2025  on Shopify

Thank you to the team for such a wonderful app. At first it was a bit difficult to understand, but later I realized how much this app is above the normal functionality of the theme. All the top features from other applications are collected here, and you do not need to separately install applications for example for additional fields, or to change the Buy function. I would like to mention the support team, the guys helped to install on the page block with another application. All on top guys, keep up the good work, the functionality is amazing, my respect!!!

HD Flagpoles

Mar 12, 2025  on Shopify

I've used ClickFunnels, Instapage, Unbounce, etc and for our needs, GemPages is by far the best option with most flexibility for Shopify. We also had a conflict with our theme that needed a fix and the support for that issue and few others was fantastic.

Honest Focus

Mar 11, 2025  on Shopify

Awesome Support. 10/10. Couldn't be more happy. As soon as we encounter a problem, we just write the Support and get an answer in 4 Minutes. If the Problem is Complex, the Team handles it themselves and finds a fitting solution. It's like having an incredible Dev team, within reach.

DOUVOS CONTOUR

Mar 11, 2025  on Shopify

GemPages is super easy to use and gives a lot of flexibility to design your pages exactly how you want with many templates to choose from. Also, the customer support team is fantastic. They responded quickly, were very friendly, and took the time to understand my issue. Within a short time, they provided a solution that worked perfectly. I really appreciate their efficiency and dedication.

Objets d'Art & Spirit

Mar 10, 2025  on Shopify

Just worked with Teniola. She was so patient with me and super helpful. I recommend this app AND Teniola!

UDO-YU

Mar 09, 2025  on Shopify

I strongly recommend this app. Kiran is very helpful and so patient. I am very satisfied and I certainly upgrade my plan very soon. Thanks for all !!

esspyluxe.com

Mar 09, 2025  on Shopify

l'app va configurata bene , facile realizzare pagine e ben strutturata di moduli, assistenza molto buona , alcune funzioni da rivedere che stanno implementando

Lifespan Supplements

Mar 07, 2025  on Shopify

I had an urgent issue with my shopping cart link and received a super quick response from the GemPages team. Everyone I spoke to was really eager to help me and solve the issue. It took less than 24 hours for it to be resolved by the tech team. Can only recommend this app and especially their support team.

Terrassendach-Buddy

Mar 07, 2025  on Shopify

Gamechanger! Support is very fast and so helpful! The Pagebuilder is working insane is such a help.

Inova

Mar 07, 2025  on Shopify

Great app and great support. Do not spent much money buying sections from shopify by default as GemPages already have a few houndred of these as a standard.

ohmydtf.com

Mar 07, 2025  on Shopify

Very good App for the people who want to personnalise their website pages and if you need help the Gempages team are always there to give you a quick answer!

SlimyJourney

Mar 06, 2025  on Shopify

Day 1 we found that nothing was saved after 3 hours of work on a lander. Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes. At the end of day 2, nothing was saved again. We contact the support again, seems no clue. And there is no recoverable backup. Enough. Saving every 15 minutes also not working. And the CS was trying to say we have too many theme sessions, more than 20 while we are at 19. He doesn't even bother to check our account before making any suggestion, while he already got the collaborative access.

BeFox

Mar 06, 2025  on Shopify

Reliable support which is always there for you and can help you with your problems. It's not perfect that you can't use the intern Shopify style settings but ok.

Luvsko

Mar 06, 2025  on Shopify

It's a wonderful app and the support is superb! It takes some getting used to but it's great to know there are people behind you every step of the way - highly recommend.

Construction Renovation

Mar 05, 2025  on Shopify

every single time I have asked for support, the team have responded quickly. They have provided a solution every time without fail. Harry was so unbelievably helpful the last time, and they are always mega polite. The app is superior to every other I have used. Woudl not hesitate to recommend.

Dovetail Workwear

Mar 05, 2025  on Shopify

Great customer service however the pages can be heavy on your site and the formatting is complex and repetitive.

LUUMA DE

Mar 04, 2025  on Shopify

Nice and fairly easy Page Builder. Th esupport takes care of you very good if you need anything, response time under 20 minutes!

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