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Customer reviews: GemPages Landing Page Builder

Reviews (5,079)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Aesthe

Mar 26, 2025  on Shopify

I’ve used a few page builders before, but this one really stands out. The drag-and-drop editor is super intuitive and it has Amazing AI features What’s even better is how well it works with custom code when needed. It gives you that perfect balance of simplicity and flexibility. One thing I really appreciate is the advanced features. From A/B testing to responsive controls and integrations with third-party apps — it's clear the team has thought about what growing brands actually need. Also, shoutout to their support team — they’re incredible. Super quick to respond, friendly, and they’ve helped me troubleshoot things I didn’t even know how to ask properly. You can tell they genuinely care about helping users succeed.

Nordisk Renhet

Mar 25, 2025  on Shopify

Jeremy was super helpful from support! Was solved super quickly. Highly recommend if you want to get ahead of your competition just using shopify webpages!

Moringa Power

Mar 25, 2025  on Shopify

Il supporto clienti si è dimostrato rapido, professionale e disponibile nel fornire indicazioni chiare per risolvere il problema. Un servizio davvero efficiente! Ho avuto un problema tecnico e il team di assistenza di GemPages si è rivelato estremamente professionale, rapido e disponibile. Dopo aver seguito i loro consigli, sono riuscita a risolvere il problema e a tornare operativa senza intoppi. Quello che più mi ha colpito è stata la chiarezza delle istruzioni e la loro prontezza nel rispondere, dimostrando un’attenzione autentica verso il cliente. Supporto efficiente, cortese e risolutivo!

Ella Yoo Jewelry

Mar 25, 2025  on Shopify

Exactly what I was looking for. Support is fantastic and very helpful! Thank you so much!

skinlana

Mar 25, 2025  on Shopify

Cuddles & Snuggles

Mar 25, 2025  on Shopify

Ken really helped me out with a technical issue I've been trying to figure out and got it solved. There were some technical issues collaborating at first but Ken found out another way to make it work. Really good service.

CICOD ECOM SRL

Mar 25, 2025  on Shopify

Professional and quick replies! Helpful

CYCLE Öko tisztítószerek

Mar 25, 2025  on Shopify

Pawsh

Mar 24, 2025  on Shopify

Flexible and easy to use design tool to create brilliant pages. Customer service also impeccable. Tony helped me brainstorm and trouble shoot through a few constraints. Shout out to Tony!

Sinezy

Mar 24, 2025  on Shopify

Mon appli préféré. Le service client est incroyable ! Très réactif et très professionnel, ils m'ont aidé à résoudre plein de problèmes en un rien de temps. Ils sont fabuleux, je recommande cette appli les yeux fermés ! Merci encore à vous

Giulana Skincare

Mar 24, 2025  on Shopify

This app is excellent. Customer service is fantastic.

BrookGaming

Mar 23, 2025  on Shopify

Quick response and patient attitude make the service feel better. I strongly recommend it.

Artissentials

Mar 22, 2025  on Shopify

Absolutely fantastic support team! Super helpful and responsive. App is just as great, whatever I needed was just there and worked as expected! I used PageFly for awhile, but I genuinely like GemPages better!

ERAofAI

Mar 22, 2025  on Shopify

I used this page builder shortly after getting shopify. Hated the UI in Shopify for customising the themes and pages if I'm completely honest so GemPages was a lifesaver. I stopped using it for a while about 6 months ago because I was having some financial problems but when I've come back everything is just as easy as before with even more features and optimisations which I love so big thanks to GemPages and their team. Also the Support is KING, 24/7 there is people to help you, might take an hour or two sometimes but it's worth the wait. Honorable mentions to their support team Harry, Jamie, Liam! Very helpful and sorted my problems between the 3 of them as it was a multiday one question after the other scenario aha.

Her Essence

Mar 22, 2025  on Shopify

Although sometimes I experience a bit of technical issues. The team is always fucking on point. Great customers service and they work hard and fast to solve my issues. Great app!

Arysia

Mar 22, 2025  on Shopify

Really Solid

Adrift Allseason Outdoor

Mar 21, 2025  on Shopify

Glowmera

Mar 21, 2025  on Shopify

Really good customer support and the app is easy to use. Shout out to Ken (customer support) and the technical team for their support!

infueled

Mar 21, 2025  on Shopify

Really great app

PureAuraTech

Mar 20, 2025  on Shopify

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