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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,583)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

ALLAVARE

Jul 07, 2025  on Shopify

Love this landing page builder! So easy to use, and all the editing just makes sense. A great user experience and great options to create whatever you need. Customer service is fantastic too.

Oralia

Jul 07, 2025  on Shopify

I honestly can’t overhype GemPages enough—especially because of my guy Harry. He jumped in like it was his own store and fixed every little detail. Service level: 10,000 / 10 – lightning-fast replies, crystal-clear explanations. Our conversion rate skyrocketed right after launch. If you’re not using GemPages, you’re basically leaving piles of cash on the table. Huge shout-out to Harry for the legendary support—couldn’t have done it without you, bro.

Mail Bakes

Jul 06, 2025  on Shopify

Massive thank you for all of your help! Wenslas was brilliant, excellent service and on a Sunday!! Who knew?! Thank you Wenslas!

MOMNTS

Jul 06, 2025  on Shopify

Love GemPages! Website design looks fantastic, clean and professional. Also, very user friendly and jam packed with features. Support is always on top of things, helping us achieve special requests every time we contact them through the chat support. Can't recommend this app enough! A1

EzStyler

Jul 06, 2025  on Shopify

Support helped me fix an issue I’d been struggling with for days in under 5 minutes. I’ve used GemPages across 3 different stores now, and it’s hands down the best app for building beautiful stores.

Twenty Four

Jul 06, 2025  on Shopify

The support team is incredible. They are always so friendly, quick to respond and helpful. Most of my store is built using gempages. I love the endless customization options.

NUVEX

Jul 05, 2025  on Shopify

Gem Pages is absolutley incredible, they have a quick and responsive team to support their incredible app and it is just an amazingly satsifying experience to work with their software knowing that any potential roadblocks you may have can be solved in minutes, special thank you to Anthony one of the many involved in this incredible operation as he recently helped me figure out some of the issues I was confused with myself! 10/10 highly recommend.

Ankitones

Jul 04, 2025  on Shopify

I am using this app for my product page. Just started to use this app. It was super easy to install and is working seemlessly with my shopify theme. I found all the design and customization options I wanted in easy drag and drop UI. The Chat Help was very helpful and quick to resolve the doubts I had.

BrainWash Skincare

Jul 04, 2025  on Shopify

Very comprehensive page builder that's user friendly and reliable. I've also been really impressed by support that's answered my questions promptly and always led to a solution. I'm really impressed with using this app.

Pets, Paws and Ideas

Jul 04, 2025  on Shopify

Kiran was very patient and helpful. He took his time to answer my questions and provided screenshots every step of the way. I had been struggling with about 6 issues and he sorted everything out quickly and clearly and I was able to complete my landing page. I also got to explore other features as well. I wish the app had an affordable paid plan for stores that want between 1 - 5 landing pages only since the free plan has just 1 page and the first paid plan is unlimited pages.

Invogue

Jul 03, 2025  on Shopify

I had an amazing experience with Célia from the GemPages support team. She was incredibly patient with all my queries and guided me through every step with clear instructions, helpful videos, and detailed screenshots. Her kindness and supportive attitude made the entire process smooth and stress-free. Truly appreciate her dedication and professionalism!

JN

Jul 03, 2025  on Shopify

Nathan assisted me through support and helped me resolve a very complex issue within my Shopify code. He was extremely attentive, quick to respond, and went above and beyond to make sure everything was working perfectly. I truly appreciate his expertise and professionalism.

baaboo

Jul 01, 2025  on Shopify

The app has a very quick and good support. I can recommend this service and im really happy with GP :)

Live Pacific

Jul 01, 2025  on Shopify

Worth it for the customer support alone, they are always super super helpful, they have saved me multiple times. Thank you! Thanks Tony!

All About Sewing

Jul 01, 2025  on Shopify

We wanted to be able to create unique pages tailored to our liking. However, we were limited due to Shopify's themes at times. GemPages allows us to unleash that creativity and bring it to life, giving us the opportunity to create the best user experiences for our customers online. The platform may seem daunting to non-technical people initially, but it becomes easy after a few uses. The customer support is also very good. Everyone is kind, whilst giving meaningful responses to help get the job done. Quick shoutout to Tony for his outstanding assistance that he's provided for us.

syntrimia

Jul 01, 2025  on Shopify

Great app and amazing customer support! I had a small technical issue while using GemPages, and the support team was incredibly responsive and helpful. They got back to me quickly and solved the problem efficiently. The app itself is very intuitive and powerful for building custom pages. Highly recommended!

AdsBejaDigital

Jun 30, 2025  on Shopify

Perfect customer support. If you publish only one page it is free, otherwise the paid plan is very good

Standing Out

Jun 29, 2025  on Shopify

La app es muy buena e intuitiva, pero si algo debo destacar hasta el momento en que llevo usándola es su gran atención al cliente. Respuestas inmediatas y soluciones muy efectivas, fue una experiencia muy satisfactoria poder sentirse bien tratado y que el personal de soporte realmente sienta interés y disposición para ayudarte en tu inconveniente. Quiero hacer mención directa a Annie, no sé si sea una IA o qué jajaj pero fue muy amable y cordial conmigo, además de que me ayudó hasta el final con un problema que ni siquiera estaba causando directamente esta app.

M. Valentina - María Valentina Cancún

Jun 29, 2025  on Shopify

Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar

Norevina

Jun 29, 2025  on Shopify

The application is generally above average, so it's good. I'll tell you about its problems. 1) There are a lot of errors in the application. If you encounter these errors, you may even need to delete the Shopify store theme. 2) I talked to about 3 different Customer Support representatives, none of them could solve my problem, and these problems were very simple problems like 2+2=4. They only give copy-paste answers and are extremely incompetent.

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