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Customer reviews: GemPages Landing Page Builder

Reviews (5,094)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

system-ls

Oct 14, 2024  on Shopify

We've been using Gem Pages for our online store, and it has been a game-changer! The app is incredibly user-friendly, making it easy to create stunning, professional-looking pages without any coding knowledge. Recently, we encountered a technical issue, but I have to say the support team was exceptional. They responded promptly and resolved the problem in no time! It's rare to find an app with both top-notch functionality and such dedicated customer service. We couldn't be happier with the experience and highly recommend Gem Pages to anyone looking for an easy, powerful page builder!

Shiftbikes

Oct 13, 2024  on Shopify

I really like the ergonomics and ease of use of their application and their responsiveness for customer service

Namie Home

Oct 10, 2024  on Shopify

Great for designing pages, and the customer service is amazing, available all day and solved every issue and question I've thrown at them.

Optimal Circadian Health Shop

Oct 09, 2024  on Shopify

really helpful customer service! I was struggling to get my page all set up, but they really walked me through everything!

Reflectify

Oct 09, 2024  on Shopify

Best app for FREE website creation, easy UI and customer support is fast and solves all my issues! Recomend

OFF-TIK

Oct 09, 2024  on Shopify

Amazing help to get my issue sorted, app is great, at a great speed to build web pages. 4 stars only because the response time initially is a bit slow. Overall great help & solved issues quickly

Wiedergewonnen

Oct 09, 2024  on Shopify

Fantastic support. I reached out because I had troubles with my contact form. Harry from GemPages helped me in no time to identify and eliminate that problem.

Ma boutique

Oct 08, 2024  on Shopify

Application fantastique avec pleins de fonctionnalité très utiles. Elle permet vraiment de créer un site extrêment brander et unique. Il y a des pluggin pour toutes autres applications externe ce qui permet de lier très facilement les applications à son store. Le service client est extrêment compétent et très réactif. Autant ils vous redirigeront autant ils peuvent introduire du coding sur votre site. Je recommande vraiment !

L’AnimalCheri

Oct 08, 2024  on Shopify

No doubt the best app to Build stunning pages that convert. Also, the costumer service is really really good!

Songs With You

Oct 08, 2024  on Shopify

I am relatively new when it comes to building, editing, and revising websites, so there was a bit of a learning curve to say the least. However, after almost a year in, I know enough to be dangerous--and that's just the tip of the iceberg. Their saving grace is their customer service, however. Super responsive, kind, and willing to get to the bottom of any issue (which with me, there's a lot-ugh). Sometimes it's not always the answer you were hoping for, but GemPage's staff and customer support are usually kind and understanding while not stopping until they find clarity. Good people (thx Kyle), good product, good music.

BackBraced

Oct 08, 2024  on Shopify

Best builder for Shopify, customer service is best from all apps that I use hands down. Highly recommend them over anyone else!

ZYPREX

Oct 07, 2024  on Shopify

I had an issue with my website, and the customer service team was both kind and helpful in resolving it. They were excellent at guiding me through the process. Since I couldn't fix the problem myself, I handed over control of my Shopify store to them without any worries. Their professionalism and support made the entire experience seamless, and I truly appreciate their assistance

UnPacked Treasures

Oct 07, 2024  on Shopify

The app is really amazing once you get over the learning curve. It took me about two tries before understanding how things work. Annie from customer service was amazing. I had an issue with how it looked when I published a product page, but they were able to fix the issue in no time. I would definitely recommend this app. So many choices for pages. So incredible.

Shelly Jo Hypno Aminos

Oct 06, 2024  on Shopify

I had never made a landing page before. The templates are simple. Due to my lack of knowledge, I reached out to support several times. They were amazing to work with. They were so helpful and walking me through each step. It made it even simpler when I allowed them to be a collaborator and fix what they could do faster than I could. The icing on the cake was a text from them today asking how I was doing and if they could help me. Thank you again for all your support!

IKIGAI MEDIA SRL

Oct 05, 2024  on Shopify

The experience with Celia was really great. She helps me to solve an important thing for me. Thanks a lot Celia, Thank you GemPages Support!! God Bless you!

Silk and Velvet

Oct 04, 2024  on Shopify

I had a great experience using GemPages for my Shopify store. The support team was responsive and helpful in resolving my issue with linking the 'Buy Now' button to the product page. They guided me through the steps to integrate an 'Add to Cart' button within a product detail section, allowing my customers to stay on the main page without redirecting. The team was patient and provided useful screenshots and tutorials to help me troubleshoot. Overall, their support and the platform have been instrumental in improving the flow and functionality of my store. Highly recommend!

Gearbop

Oct 03, 2024  on Shopify

The page template looks good and I will strongly consider to subscribe to one of your paid plans. Very good customer support, but it would even be better if you guys have the video tutorials on hand so that you can send them with your help articles.

Pure Grow

Oct 02, 2024  on Shopify

Unfortunately Gem Pages is plenty of bugs, especially when it comes to theme sections. The mobile version preview doesn't work correctly. SO many adjustments need to be made here

PowerGrip

Oct 02, 2024  on Shopify

The best application to customize shopify. All the premade templates are very helpful and in general is a friendly app. The best thing is the customer service, they are very friendly and solve any problem effectively and quickly.

Crests & Arms

Oct 02, 2024  on Shopify

Great app so far and much more extensive than shopify editor. Way better than editing liquid files and templates. Excellent and friendly support too!

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