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Customer reviews: Hulk Form Builder

Develop by HulkApps

Reviews (1,343)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Smith & Truslow Bulk Organic Spices & Herbs

Oct 14, 2024  on Shopify

So far, so good! The app provides the form functionality we've been seeking, and support was prompt when we had a question!

Pearl River Mart

Oct 13, 2024  on Shopify

The free version of this app works well. However asking for customized changes was a bit complicated because of unclear communication. Eventually everything worked out but there was frustration at the start.

Champagne & Grit

Oct 10, 2024  on Shopify

A+++, easy to use & an amazing customer/ client experience. BRAVO!!! out of all the apps I have downloaded & purchased, this is number 1!!! If you are looking for streamlined, easy, client friendly.. this is it! thank you Hulk Forms!! BRAVO!

Mobility Confidence

Oct 10, 2024  on Shopify

Just installed and was set up in 10 minutes. Support team was on hand to show me how to add to my cart page. From looks smart on website. Thank you!

Trendsbyraz

Oct 08, 2024  on Shopify

hi the app was very good comparing to free features as i didnt want a paid app. there is a girl that helped me in support chat which is called Segmedina . she helped me through out everything in a very professional way with screeenshots and links for each activity . i want to thank her a lot

The Lighting | Architectural Firm

Oct 06, 2024  on Shopify

I've had some trouble getting the form moved around on the Shopify page. I started it on the bottom, but then wanted to move it to the top of the page this change is not executing no matter how many times I refresh or update the settings. And actually what I REALLY wanted to do is put the form in the middle of the Shopify page, but that function is not available.

Gennaro

Sep 30, 2024  on Shopify

THE Best Form app. It is very simple and easy to use. Fulfilled all my requirements i want. Thanks for supportive team, you can get very quick responses from them <3

My Store

Sep 29, 2024  on Shopify

I am not good at technology at all! Juan has been absolutely amazing helping me through the process of making the form I created mandatory in my collection of data. He's been patient and understanding. He created a video to help me with future forms and is willing to help me if I'm struggling again (which knowing my tech I will definitely be reaching out). Hulk products and customer support is top notch! Give them a try, you won't be disappointed.

NEXBLUE

Sep 24, 2024  on Shopify

Hulk Form Builder is very easy to use and offers a wide range of features that cater to different form needs. I encountered some small issues while using, but the customer support was very responsive and helped me resolve it quickly. Overall, I’m very satisfied and would recommend it to anyone who needs a customizable form builder.

Olive Love Kreative

Sep 24, 2024  on Shopify

I would recommend. The app isn't necessarily the easiest to use, but the customer service is GREAT, and they will walk you through the process.

Inked Bread

Sep 23, 2024  on Shopify

Quick responsiveness. Understood my questions right away, fixed the first problem and then responded clearly enough for me to see how to fix the second.

1 Magnolia Lane Mumbai

Sep 22, 2024  on Shopify

Really this is too good app and the app team so helpful Especially I would like to thankful to the Deepa which she help me.

Renegade Hoof Boots

Sep 18, 2024  on Shopify

Hulk Form Builder works really well and the tech support is super responsive. They are so easy to work with and so is the app itself. Highly reccomend!

Stitchdom

Sep 16, 2024  on Shopify

Did no expect the 2 mins response. The staff was super useful and the problem got solved in less than 5 mins. Great support great app

Cake Me Crazy

Sep 12, 2024  on Shopify

i had an issue with some conditional logic and form options showing incorrectly and Danko fixed this so quickly and offered alternatives to make the form look neater and run smoother for customer experience. A++ service.

Antica Distilleria Petrone

Sep 12, 2024  on Shopify

User-friendly app, very simple and efficient. The support in extremely rapid and helpful, you can write them via chat and they will help you as soon as possible.

Tappeti Pty Ltd

Sep 11, 2024  on Shopify

Very good app! They helped build a custom feature to prepopulate one element of the form based on the page the form is opened on. It works perfectly, I'm grateful for the support! I do wish there was an option to remove the "Powered by HulkApps" from forms on the free plan, as we did not require the pro features, but had to upgrade simply for that.

Mi tienda

Sep 10, 2024  on Shopify

Muy buena experiencia. El soporte me ayudó mucho a poder resolver el problema que tenía. Su nombre es Vedran. Muchas gracias.

Oriental Rug Mart

Sep 08, 2024  on Shopify

So far, so good. My only quibble is that the conditional logic is limited. For example, I'd like to be able to check a number field for greater than or less than conditions. I'd did a workaround, so no problem. Other than that, the app is excellent.

Crown Home Canada

Sep 08, 2024  on Shopify

Vedran is the best! He is proactive and helped me with my request quickly and smoothly. This app is great as well. Definitely recommend it to other users who are looking to install a third-party form app.

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