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Customer reviews: Hulk Form Builder

Develop by HulkApps.com

Reviews (1,628)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Bowling World

Aug 12, 2024  on Shopify

Good, simple app. Easy to set up and manage. I had a question about getting notifications anytime a form is submitted so I reached out to support through the live chat and got a clear answer with screenshotted instructions in less than 3 minutes.

Muse For Hair

Aug 11, 2024  on Shopify

Really happy with the app so far—it's super easy to use! The customer service has also been excellent!

Pyramid Display Materials

Aug 11, 2024  on Shopify

I "broke" our form that we use in our Shopify Store and urgently need help to get it back online. I used the Chat support and Adis helped me get it back up and running with minimal impact to our customers. Great speedy, professional service. Thank you!

Gravyr Store

Aug 11, 2024  on Shopify

This was absolutely the best treatment I have received, especially Segmedina who has helped me with everything, I am so grateful. Quick reply with solutions thanks again

furnish nyc

Aug 10, 2024  on Shopify

Easy to navigate for basic form building (can include drop-downs and alter order of fields). They were very quick to respond to my questions. Overall 5/5.

One Revolver Surfboards

Aug 09, 2024  on Shopify

Customer support is awesome and really helped out a lot! The app is very easy to use too. I highly recommend it. My customer support agent Ken was so helpful and knowledgeable.

bobandbrad

Aug 07, 2024  on Shopify

This is my first time using the form app, and I found it incredibly user-friendly. The online chat support was also very responsive and helpful.

esthemax Europa

Aug 06, 2024  on Shopify

We are satisfied with the application and usually do not have any problems, however, when we do, customer support is quick to solve them and allows us to continue with our business.

NasalFresh MD

Aug 04, 2024  on Shopify

Their Customer Support, for example Adna there whom I talked to, is unbelievably responsive and helpful. Great app too. Works great. Highly recommended.

Junior Blvd AU

Aug 03, 2024  on Shopify

Every time I have reached out for help I have been met with friendly staff that have solved the problem within minutes. Highly recommend Hulk.

My Store

Aug 01, 2024  on Shopify

Slightly buggy interface, miss-spelling everywhere, and the phone number dropdown form has very outdated country codes. Customer service rep was 10/10.

BOLSA MEXICANA DE VALORES SAB de CV

Aug 01, 2024  on Shopify

Aunque en general es buena, tengo un problema para recibir las notificaciones cuando alguien llena un formulario, no siempre me llega el correo de notificación. :(

South Florida Hindu Temple

Jul 26, 2024  on Shopify

Outstanding and friendly customer service! This app does exactly what it's supposed to do, and it does so in a very user-friendly manner. I also really appreciate how helpful and responsive their customer service team has been throughout my experience. They always go above and beyond to assist with any questions or issues I have. It's clear they genuinely care about their users. I would highly recommend this app to anyone looking for a reliable and easy-to-use solution. 10/10, definitely recommend.

Matscarlux

Jul 25, 2024  on Shopify

Excellente application. Le service client est très réactif et résout tous les problèmes, même s'il y a du code à générer. Je recommande vivement.

DIP OUTLET

Jul 24, 2024  on Shopify

Have been using this app for years, along with other apps by the developer. Love all of them. Recently ran into an issue where my forms weren't loading on my website. Reached out via chat, and within minutes I had a response and a collaborator request. They did their thing and fixed whatever the issue was - all within 10 minutes of opening a chat. Excellent app and customer service. Highly recommend!

Metabolic

Jul 23, 2024  on Shopify

Overall great app. We were able to incorporate a form on a landing page for applicants to provide details that help us determine if they are a fit for our program. Great option to customize a form to match the aesthetic and font styling so the page is cohesive. Customer support is responsive and helpful.

Sri Krishna Sweets

Jul 21, 2024  on Shopify

Its simple to configure and set up. Great prompt customer service from team. I was linked to a person named Vedran, who answered my questions clearly.

Coaching Armory

Jul 20, 2024  on Shopify

Sanjay, was a great help! I haven't used the app yet but judging by the customer service, I'm already impressed.

Fittings Metal Collection

Jul 16, 2024  on Shopify

It has great functionality and is easy to use. Customer service is also top-notch. The chat option is quick and easy.

Ma boutique

Jul 07, 2024  on Shopify

Great services and their app is reallly hepfull for my business. i highly recommend. also their customer service is top notch and super quick. Love Love Love it!!!!

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