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Customer reviews: Hulk Form Builder

Develop by HulkApps

Reviews (1,343)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

VIDA STYLE SHOP

Dec 10, 2024  on Shopify

Hands-on and always ready to give support to me when I need it, regardless of the time of day. They are fast and responsive. Love this developer!

EdenThistle Dog Co.

Dec 09, 2024  on Shopify

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue in the past and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists.

America's Golf Mats

Dec 08, 2024  on Shopify

Excellent App and fantastic customer service! Juan helped me very quickly resolve minor issues I was having. He responded literally in minutes and I was up and running in less than 15 minutes! Thank you Juan! You ROCK! :)

Computerpilot

Dec 07, 2024  on Shopify

Perfecte klantenservice. Binnen enkele minuten een reactie op mijn vraag. Gebruikde app al ruim 3 jaar

Lily Arkwright

Dec 07, 2024  on Shopify

Forms have stopped working, company are aware of the issue but haven't thought to inform Shopify stores, I can understand the issue happening, but not to let your customers know is such a poor service. We've had several complaints about not getting back to customers.

BOXX11.com

Dec 04, 2024  on Shopify

Einfache APP mit vielen Funktion, einen sehr netten und schnellen Support. Selbst Sonderlösungen wurden angeboten.

Spectrum Sciences

Dec 03, 2024  on Shopify

Hulk Form Builder has made it simple for me to get information from my customers, with notification and their entries sent right to my email. The form was easy to for me to give a professional appearance and provided many options for customization (one of my fields is to select one of 50 states from a drop-down menu). Their app has helped me deliver better service to my customers. Thank you, Arijana, for walking me through!

Professor Wrist

Dec 02, 2024  on Shopify

Works great, its a simple and easy way to get form uploads in Shopify without having to do your own complex setup. I had an technical issue, but there support responded in 2 minutes and fixed it right away.

Axil Coffee

Dec 01, 2024  on Shopify

Great experience as my issue was quickly resolved and was able to get on with the task that required doing. Very attentive and great with communication :)

Texas BUSHMAN

Nov 21, 2024  on Shopify

5 stars alone on their customer service! Everyone I talk to is very easy to work with and patient with all my lack of technical knowledge questions! Thanks again for making this easy!

Manifestation-Checks

Nov 20, 2024  on Shopify

The Hulk Form Builder app is easy to use. Also the Hulk Former Builder support team is very accessible and helpful.

My Store

Nov 17, 2024  on Shopify

I had been searching for a form builder that could cater to my unique requirements, and this one truly surpassed my expectations! The customization possibilities are limitless, and the user-friendly drag-and-drop interface allows me to create professional and polished forms effortlessly. Integrating it into my website was a breeze, and the analytics dashboard offers insightful data on user behavior. Additionally, the customer support team is outstanding, always quick to respond to my inquiries and concerns. I’ve never felt more satisfied with a software tool—this has truly transformed my business!

The Creative Printer

Nov 10, 2024  on Shopify

Wonderful app and fantastic service. The app is really easy to use and customise your own forms. Highly recommend.

Inkifingus

Nov 09, 2024  on Shopify

Amazing app and amazing service! Ken is always there to help. We use this app on a number of our stores and it works great with no issues at all.

OKG

Nov 07, 2024  on Shopify

Today, I wanted to search for a form that can be used in Shopify for customers to fill in, I searched a few times and found that there are three versions of “Hulk Form Builder”, due to the limited amount of money provided by my boss, I chose to use the free version, I found that it meets my needs, but due to my limited experience, I couldn't use it properly, then Vatsal came to me like an angel, he showed me how to do it step by step like he was teaching a child. I found it meets my need, but due to my limited experience, I couldn't use it correctly, then Vatsal descended like an angel, he showed me how to do it step by step like he was teaching a child, and in the end, he did it all, I am very thankful to Vatsal, and I am sure that I will continue to use “Hulk Form Builder” in the future, thank you again! Vatsal !Again, Vatsal is very patient, he's the best professional I've ever met.

Dual Drinks

Oct 28, 2024  on Shopify

This app is just what we were looking for! Very clean and professional, just the right amount of customization. The support staff is absolutely amazing! They're super kind and ready to help. Definitely utilize the chat feature when reaching out to support, they're quick and helpful.

TedHair

Oct 24, 2024  on Shopify

Very good form application, helping our business grow; Very fast technical support, professional and fast solution to our problems.

Krank Rocks 1

Oct 19, 2024  on Shopify

Great product wonderful service. As a developer the fact that you can add custom CSS in the app is super. I was able to speak to a rep that understood code. She looked into the html of the iframe to give me the selector i needed to target in my css. Thumbs Up!!!!

Texas Process Technologies

Oct 16, 2024  on Shopify

Very helpful to make custom application forms as they let you have unlimited fields and the forms have conditional logic. The service is good too they answer relatively quickly.

Checkpoint

Oct 16, 2024  on Shopify

Wonderful app with a lot of options for custom form building. Great customer service as well, very responsive and quick to help! Highly recommend.

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