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Customer reviews: Hulk Form Builder

Develop by HulkApps.com

Reviews (1,704)

Overall rating
4.8

What Merchants Think

The "Hulk Form Builder" app receives a mix of reviews from merchants. Many applaud its ease of use, customizability, and the responsiveness of the customer support team. However, several users have encountered significant email delivery issues and poor communication from the development team during technical difficulties, affecting their business operations.

Key Strengths

  • Easy to use interface and quick setup.
  • Highly customizable with drag-and-drop form building features.
  • Strong and proactive customer support, frequently praised by users.
  • Useful even in its free version with a decent range of functionalities.
  • Fast response times from support staff addressing technical issues.

Common Concerns

  • Recurring issues with email notifications not being sent or received.
  • Slow or insufficient communication about ongoing technical problems.
  • Intermittent service outages impacting business operations.
  • Limited conditional logic features, especially concerning numeric fields.

Final Thoughts

Overall, the "Hulk Form Builder" is recognized as a powerful and versatile tool for creating customizable forms, benefiting many Shopify merchants with its user-friendly approach and robust customer service. Nonetheless, its reputation is marred by unreliable email notifications and poor communication regarding outages, which suggests room for improvement in these areas to boost merchant confidence and satisfaction.

Keith Jack

Apr 16, 2025  on Shopify

We've been using the Form Builder for a few years now without any issues. I updated my theme and was having issues getting the forms to appear. I reached out to support and Ken helped me within just a few minutes. He was professional, understanding and fast. I know it was a small thing, but Ken's support really made my day. I'd give him six stars if I could. Cheers!

Bello Luxury Living

Apr 15, 2025  on Shopify

Fantastic app, ive tried a few similar form builder apps and there was too many catches like a limit on submissions or design and layout features etc. support were really helpful and super happy using this app over any of the competitors.

Pavlik Performance

Apr 14, 2025  on Shopify

Such amazing support helping me get my new form onto a template page - looking forward to adding their mobile app service soon!

Laser Cut Blanks

Apr 12, 2025  on Shopify

Exceptional customer support! We use Hulk Form Builders for our quote sheet, and it works flawlessly. It allows you to design a custom sheet with all the essential questions for your customers. The interface is user-friendly, and their customer support is truly outstanding!

Cider Press

Apr 12, 2025  on Shopify

The customer service has been incredible! They are always available to help and had very fast and capable employees each time I hopped on Chat with them!

Dahab Foods (Private) Limited

Apr 09, 2025  on Shopify

great app for forms and the customer support is on spot and high. Segmedina is great she helped alot

gentle jaw

Apr 04, 2025  on Shopify

It's a nice app with excellent support! I had a lot of questions and their support team was very responsive.

Fete Home

Apr 04, 2025  on Shopify

Absolutely amazing customer servicer. Each time I've had a question, the CS team is fast and thorough in addressing it. Excellent communication, instructions and problem solving. Great app experience.

Nexus Point Luxe

Mar 28, 2025  on Shopify

Very easy to use, customer support is awesome. Danna was very patient and resourceful. Got all the solutions on the spot.

CNTautomation

Mar 27, 2025  on Shopify

I have had a great experience with Hulkapps using their form builder and I have never had any issues. I submitted a ticket that was purely due to my ignorance and they were very prompt and polite with their response and successfully brought clarity to the situation.

Singing And Piano Lessons

Mar 26, 2025  on Shopify

Excellent Support! Very Patient & Courteous. 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you, Adna! I appreciate it.

Democracy Clothing

Mar 20, 2025  on Shopify

Love this app and their quick customer service! The forms are very easy to generate and settings are simple to navigate.

Sluggers Golf

Mar 18, 2025  on Shopify

Danna was unbelievably helpful today. She spend several hours with me while we fixed my problems with my Shopify account. If she had not been so helpful I don't know what I would have done. Her patience was off the chart. I am a novice at working with Hulk App and Shopify so it was hard for me to get through the process. Without her help I would have been totally lost! I cant say thank you enough to her!

Y.O.U Your Own Universe Botanica

Mar 09, 2025  on Shopify

I've been using Hulk Form Builder for my Shopify store, and it has been a game-changer! The app itself is super easy to use, highly customizable, and integrates seamlessly with my store. But what really stood out was the exceptional customer support—Ken was incredibly helpful and very prompt in assisting me with my setup. He went above and beyond to ensure everything worked perfectly. Highly recommend this app for anyone looking for a reliable form builder with top-notch support!

SweetNess Co

Mar 08, 2025  on Shopify

Axel helped me. He was very helpful and sent snippets of the screen so I can visually see what to do!

Eskuta

Mar 04, 2025  on Shopify

An excellent app; highly customisable, easy to implement and fantastic support for both general help as well as implementation of non-standard features - would highly recommend.

KidsRoomTreasures.com

Mar 03, 2025  on Shopify

I only use a free version. It already has all the features I need for my small store. Customer service is superb. I received immediate help via chat and they resolved my issue with integration immediately. I highly recommend!

Garden Shed Glass

Mar 02, 2025  on Shopify

Super customizable and easy to set up. 10/10 would recommend. Support is also great, very responsive and I had answers and solutions within minutes.

mutukishop

Feb 27, 2025  on Shopify

Creating forms was incredibly easy! Even without any technical knowledge, I was able to get the hang of it quickly. The customer service team is fantastic—they respond quickly and always go out of their way to help resolve any issues. Their attitude is also very friendly and professional. Highly recommend!

A'NUE MIAMI

Feb 26, 2025  on Shopify

Shopify was doing some updates to their Thank You page and Hulk Apps needed to do some work on their end to make sure the update was seamless. I reached out and they immediately helped and got the coding up to speed. Great service and great communication.

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